Somerset Holiday Cottages

Reviews

What our customers say about their holidays

• Josephine - Verified booking

  Good points - We all slept very well, the beds were very comfortable and all the rooms and bathrooms were all a very good size, it made room allocations very easy.

  All rooms clean and well presented. - Well stocked kitchen - everything was brand new and it was well equipped including kids meal things, we were impressed with the range of cups, glasses and plates. However, the plates were not great quality and we found left marks after using with cutlery. Also we tried to find out from Sykes what we could expect to find in the kitchen but they were not much help at all. Therefore, we unnecessarily packed pots, cooking utensils, even a blender as well as plastic plates, cups and cutlery because of the lack of information we did not want to risk not having what we needed for the duration of the stay. - good location to shops - very helpful that the property is well located with access to 3 major super markets, very handy and a definite plus. - The games room was a real hit. The multiple functional table provided hours of entertainment and was a great addition to the property. Also good that there was TV in there although upon arrival was not set up. - Great size and very spacious living room especially for the kids to play, we were able to set up the babies play pen and it was very thoughtful that a baby gate was provided although we didn't have need to use it. However, for the open fire I would suggest an enclosure/guard around the fire place, we had curious babies who often wondered up to it so we had to use one of the tables to separate them from it. - Very happy with the parking - we were able to get all 5 cars in - Thank you for the beautifully decorated Christmas tree - We also appreciated the very helpful and useful 2nd cooking area outside the games from, essential with a big family and lots of things to cook for Christmas. Bad points/things to improve - We appreciated the history of the house (I read in the welcome pack that it was built in 1780) and can also appreciate the cost of maintaining such a building but there are still some things that I believe can be improved. Some were quite frustrating and I would suggest they are looked into sooner rather than later. - Firstly there was no ground floor WC - I noted the cloakroom on the first floor but it was packed full of stuff and not useable, this meant that if you had go to the loo the only option was in your room, very difficult especially if you are on the upper floors. The fact that there is a cloakroom available it should be made accessible. - Upon arrival it was not obvious (at least not to me and my husband) about how to gain entry into the house. There was no clear instruction in the email which contained the code and it frustrated me that I had to call the helpline in order to get information. We travelled from East London and it was a 4.5 hour drive with a 6 month baby, the last thing I wanted to do was to spend an extra half and hour trying to figure out how to get into the house. Clearer instructions should have been provided, even as simple as, "key pad for entry is located on the right hand side of the door". As we received a code and the email made mention of keys, we assumed we were looking for a lock box that contained the front door key. I did not appreciate the extra effort after such a long journey. - Extreme problems with the internet, it was very helpful that the information was clearly provided about the Wi-Fi but it only worked well on our phones and tablets. It very much needs a boost as it was not able to carry the TV in living room and basement. although the TV was fine in room 4. I can appreciate that there were a number of devices connected at the same time which may have contributed to the problem, but this should have been expected and anticipated. The fact that the house can take up to 16 people and has three TVs, the necessary adjustments should be made to ensure better internet connection. As guests we should not need to compromise on this. - The biggest issue we had however, was with the hot water, some rooms were worse than others, for example my cousin and his wife in room 6 complained of no water and had to use the facilitates in the neighbouring room which had no problems. We should have been told about the tank and how it work, you cannot assume that we would know and again as guests this is not something we should have compromise on or worry about. - Thank you for providing the brand new travel cots as we requested, they were very easy to set up and very helpful that a protector and sheets were provided, however, mattresses were the wrong size and were too big for the actual cot. We were able to use them regardless but it meant that my child slept on a slight angel which was of course was not ideal. You'll need to change this asap for the correct size. - We loved room 1, especially the extra big bathroom, however, it had two major issues, firstly the bathroom is big but has insufficient heating for the size, so despite having a heated towel rail it was not enough to heat the room to a comfortable level. I would suggest adding an extra heater, the one I had in room 4 was very good. The second issue with this room was the heating in the bedroom. It cut off, the heater did look old so it may be it died, thankfully we used the portable heater in the living room, which was fine. However, guests should not to deal with problems with such basic needs such as heat and water. - As mentioned above the kitchen was well stocked and had a lovely new fridge, however, for a house that size with that many people 1 is simply not enough, you need additional one, even if it is not as big I would suggest an extra one. - I had to report that we had issues doors not closing properly and some jamming. In room 8 my cousin was trapped in the walk in closet for over an hour, we were all down stairs and didn't hear his cries for help and he didn't have his phone with him, so he had to break the glass to get out. The other door that jammed was the bathroom in room 3, luckily no one was in it at the time. - Initial instructions should have been provided to explain how to use the fireplace and portable heater you cannot assume everyone knows how to do this.

  Read more less >

• Kate - Verified booking

  Our stay for a big family holiday at Greenlawns was fantastic and we are hoping to make this an annual trip for us all.

  The house and garden is absolutely beautiful and there was plenty of space for us all to feel that we weren’t on top of each other. The kitchen is extremely well equipped with everything you could need and the house itself is finished to a very high standard, well maintained and very clean. There are a few points that we would like to feedback to you that we feel would make staying at Greenlawns even more comfortable. Bathmats being provided in the bathrooms would be extremely helpful as we all had to use one of our towels for stepping out of the baths and showers which isn’t ideal. We feel that some of the bedrooms would benefit from a slightly larger bed, the bed in the downstairs room is especially small and the couple that were in there, unfortunately didn’t sleep too well. We think it would also be hugely helpful if bedding was provided for when the sofa beds are in use, we had to go out and buy bedding for the children who were using the sofa bed in the annex which was obviously not budgeted for. The only other details we would like to feedback is maybe giving notice on when the gardener and window cleaner will arrive, we had to clear the lawn and couldn’t be outside when the gardener turned up unexpectedly to mow the lawn ( he didn’t seem at all pleased that there were guests in the house and he hadn’t been informed of this ) The window cleaner also arrived unexpectedly and gave my sister- in- law quite a fright as she was sleeping at the time. Overall our holiday was extremely enjoyable but we do feel these points need addressing if possible.

  Read more less >

• Penny - Verified booking

  Our stay at Westholme Lodge was enjoyable.

  The beds are extremely comfy and the duvets are lovely and thick. The kitchen is nicely decorated and a great place to socialise however please be aware the kitchen does not come with any salt & pepper, cooking oil etc so make sure you bring your own. The house has two living rooms which is great as it provides a separate space for the children to chill out whilst the adults can relax as well. The hot tub is a great addition however the water was not a high enough level so the jets were not usable as they squirted the water out of the hot tub. The location is great and a short walk to the beach and shops and a short drive to Dunster and Exmoor too. When we arrived there was only a half roll of toilet or less in each bathroom and no spares provided so we did have to go out and buy more quite swiftly as there were 14 of us staying there. The fridge is also quite small and we were not able to fit in all the food we had brought with us. Overall the lodge was a nice place to stay and there is a nice big garden and parking space enough to fit 4/5 cars on.

  Read more less >

• Julie - Verified booking

  We had the most wonderful time at this fabulous property !

  Very well equipped and lots of space ! Very close to the beach for the children and the dog and a very well secured garden for both ! Lots of lovely surrounding places to visit! I would recommend this property for a large family holiday! My only comments are that it should be made clear that the annexe bedroom and bathroom are up stairs as I interpreted as all being on one floor from the advert as we needed two downstairs bedrooms and bathrooms for the two older and limited mobility members of the family so my mother had to sleep on the bed settee downstairs in the annexe and had to use the one downstairs bathroom by entering the main property. Possibly instal a stair lift ? We managed but it may not be possible for other families. And also grab rails need to be installed in the downstairs shower as that was a struggle too for the other family member who has MS and finds it difficult to stand for too long. But overall a beautiful property on a stunning road and the owners were lovely people and very helpful !

  Read more less >

• Chris - Verified booking

  The house was perfect for our group of six adults with plenty of room to relax away from the group while reading a book from the extensive library or sitting in the garden, as well as great community areas for getting together.

  The view across the village is beautiful. We had a couple of great evenings around the fire pit cooking sausages and marshmallows. Nearby Dulverton is a beautifully quaint village with friendly people in the local shops. The local restaurants are good and worth a visit on the nights you don’t want to cook. A small warning, the walk up to the house is pretty steep so if you’re used to flat ground it’s a shock to the system but you do get used to it after the first couple of goes. The basement rooms were great for video gaming and the sound doesn’t bleed through too much to the ground floor rooms and not at all to the upstairs rooms (if you have night owls in your group) . Minehead has great beaches, it will take at least 30mins to get there contrary to the sat navs opinion of 20mins this is because cars drive generally slower on the bendy roads (they actually should on these, so just relax and enjoy the views). All in all we had a perfect week and would recommend this house to anyone.

  Read more less >