Holiday Apartments in Alnmouth

Reviews

What our customers say about their holidays

• Eileen - Verified booking

  This was our third stay in Mariner’s House , which we like very much for its location , views and good access to the beach and village amenities.

  We have always been happy with the standard of cleanliness on arrival and find the open plan living area comfortable and relaxing. Overall, we found the house to be well-equipped. However, we feel that the aspects of the bedroom and bathroom arrangements could be improved and updated . 1. The only shower in the house is over the bath , with a fixed screen , making access (for all but the young and fit ) not entirely safe or comfortable. The shower controls are stiff and awkward to use and there is a build up of mould & discolouration around the bath seal. As the house is premium-priced, we would suggest that a walk-in shower is a facility that could reasonably be expected . In this bathroom the toilet flush is not always efficient either. 2. The house offers facilities for an infant and this was our first time to visit with 4 adults and a baby ( requiring use of the small bedroom ) . This room includes 2 single beds with heavy metal frames , which together use almost all the available space in the room and so a travel cot can’t easily be fitted into the room without moving one of the beds against a cupboard door . The beds are extremely heavy and awkward to move . We would suggest that replacing these older beds with a lighter divan bed with a pull-out bed underneath would give this small room the flexibility to more easily accommodate a cot or to continue to accommodate 2 people ( where a cot isn’t required) 3. Laundry drying facilities were inadequate- the tumble dryer was not effective and seemed to circulate humid air so that clothes remained damp even after 30+ minutes . We requested a clothes horse/ airer to more easily ( and economically) dry baby clothes overnight as one wasn’t provided , however this wasn’t delivered promptly ( see 4 below) . We were surprised to be advised by the office staff to dry clothes on the radiators - as the temperature was above 20 degrees , use of the heating system for this purpose would have been wasteful and uncomfortable. 4. We have not found the office response to in-stay issues to be timely or efficient e.g it took two days and 4 telephone calls for our request for an inexpensive and easily -obtained clothes airer to be met . In a one-week stay we would expect a quicker resolution to a simple request. We also found the front door handle/ locking mechanism to be extremely stiff requiring considerable force in order to turn the key . We didn’t report this or the toilet flushing issue during our stay because of our poor experience of the office’s resolution of issues without repeat calls to them (We had a similar experience of slow resolution to an issue with the TV on our previous stay)

  Read more less >

• Jennie - Verified booking

  Location is great, and looks lovely but needs a massive deep clean.

  The dust on the flowers and under the beds was really bad. Mould in the bathrooms also a serious concern especially as we had a toddler with us. Around the bath and even on the taps. Tumble dryer clearly not been cleaned or serviced in a long time and left black marks over our clothes due to dirt etc in the rim. Some of our clothes are now stained as we can get it out even with stain remover. Washing machine works fine but doesn’t spin the clothes dry well so tumble dryer has to work overtime and takes a really long time, sometimes all day just to dry socks and a few t shirts. We asked for a clean mid stay but we had to chase as the poor cleaner wasn’t told. Not her fault at all so please no criticism to her. One of the windows in the lounge doesn’t lock which isn’t great for security. Stale food found behind the bedside table. Beds in double room so uncomfortable with the bars as the mattress sinks below them and they dig in when you try to get in or out. Double bed in en-suite room very creaky and uncomfortable. We asked for a new bath mat as existing one doesn’t stick well and has bits missing and a new one was supposed to be delivered but didn’t arrive. Very difficult to safely get in and out of that bath and the toddler slipped many many times, as did 2 adults. Lovely bruise on my thigh to show for it! All in all, a lot of window dressing but really really needs a deep clean. And new batteries for the clocks… all 3 tell a different time! Wouldn’t stay again. We’ve previously stayed in flat 2 with same great location, but dated but much cleaner and more comfortable. We won’t be returning. At 2-3k for a 2 week stay we expect the place to at least be clean. Great location doesn’t make up for a dirty place. Standards shouldn’t drop just because of location. We shared this during our call mid stay and revived a half hearted apology which I do not consider to be sufficient. She advised we include details in our review which is why I am doing it now. A deep clean not practical during our stay so I appreciate it couldn’t be fixed immediately but a poor apology is not really good enough considering the fees we have paid. I have photos if needed.

  Read more less >

• Victoria - Verified booking

  1. I’ve left on the side a range of things that are chipped or broken (not by us) but are dangerous around kids (sharp edges).

  2. An already dirty bath mat. 3. We had to replace the batteries in the heating box as it was showing RED and we didn’t want to risk the heating going off and onto holiday mode 4. We were left one bin bag, I do find that very stingy. 5. There was no foil. 6. There always used to be washing liquid but that was not there either this year. 7. Airbnb's tend to leave a nice welcome package, one place even left crisps, oil, chocolate etc. You left a stingy set of UHT milk, coffee and some hotel biscuits. 8. 4 rolls of toilet paper that weren’t even full rolls. 9. No fire kindle or fire lighters 10. Someone has taken the outside bin so we couldn’t put the rubbish out. 11. One dog friendly place we stayed in even left toys and treats for the dogs. Again, a nice touch. One white cereal bowl was dropped and smashed I’m afraid. It’s an expensive week away in Feb so with the nice touches missing, the somewhat patronizing suggestion of putting the dishwasher on the night before when we already miss most of a day with a 10am out and a 4pm entry (with zero flexibility on the timings), striping beds etc means it is losing in its comparison to many Airbnb's that we have stayed in. For that money I’d suggest a better welcome pack, no patronizing suggestions on the welcome email, be more dog friendly (bowls, treats etc) and be more flexible on the arrival time if requested.

  Read more less >

• Alan - Verified booking

  Love Alnmouth and love the Old Concert Room, however we did think the apartment was not quite as well looked after than when we stayed in June.

  There were no cleaning cloths, so I had to use a duster for the sinks and shower. No small cardboard box containing washing up liquid, dishwasher tablets, sponge for pots and spare bin bags. No oven gloves (although we did not cook in) and again no toiletries, as are provided in much cheaper accommodations. A lot of the pots were dirty, so we just washed and used a few. We do understand this could be the previous occupiers, however perhaps a quick check would be good. Kitchen cupboard fronts were dirty. The decking was broken in a few places and weeds were growing up through it and the outside table and chairs could do with updating. I know this all sounds a bit petty, but we know what the apartment can be like and we were a little disappointed this time. It will not stop us returning, but for the price charged, we feel it needs a bit more attention to detail. Please get a sign made for the parking place, as we had to ask a couple of times for vehicles to be moved.

  Read more less >

• Elaine - Verified booking

  We had a good fortnight here although the weather could have been kinder.

  The location is excellent & the on-site parking a godsend. The apartment is over a pub but there was no problem with noise even over the Coronation weekend. The apartment is well appointed on the whole. Excellent shower, appreciated having 2 toilets, a very efficient washer /dryer, lots of cupboard & hanging space & we would enjoyed making use of the patio area if the weather had been better. Only a couple of gripes; the double bed sags a little in the middle & the slope on the bedroom ceiling made it difficult to read comfortably in bed; a few more pots/pans in the kitchen would have been helpful as would a long-handled brush and/or a dustpan & brush. I don't know who sets the prices (Sykes? the owner?) but we felt the apartment was expensive compared to others in the same location & our plans to return next year were cancelled when we saw the increase in prices for 2024. How do you justify a 20% increase for the equivalent dates?

  Read more less >