Holiday Apartments in Kielder

Reviews

What our customers say about their holidays

• Theo - Verified booking

  Sykes Holiday Cottages - Butterchurn - Otterburn We stayed in the first-floor apartment which was well positioned, well equipped, clean and near the wedding venue we were attending.

  When we arrived however, after an tiring 7 hour drive with our two young grandsons, the keys were not where they were supposed to be (on the windowsill inside). We then repeatedly phoned the number given ( 07768744922) to reach Darren, the owner. The number never answered. After a while we discovered and rang a " fire alarm number" belonging to the cleaner, a nice lady called Joanne who kindly explained how to get into the kitchen of the guesthouse part of the property and get the key to the upstairs apartment which had in fact a different entrance. We found the property rather cold and given the time of year the heating was not timed to come on early enough in the evening. The information book in the apartment said “heating controls in cupboard” but this was not so. On the last day Joanne came back to enquire whether we were okay, apologised and gave us some logs for the woodburning stove. Darren was supposedly on holiday. That may well have been true but he could of course have made himself available wherever he was in the world or at least contacted us himself to apologise. Overall we did not get value for money and feel justified in not recommending the property. Sykes Holiday Cottages should have seen to it that the description given of the property tallied with the facts. The book inside the apartment was also inaccurate. We suggest a financial compensation of sorts should be considered.

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• Emma - Verified booking

  The cottage was a perfect base for a wedding at Le Petite Chateaux.

  Location couldn't have been better. It was much more spacious than we expected which was a nice surprise. In general it was in a good state of repair, slightly shabby in places particularly the entry way which made me a little hesitant at what we'd find in the cottage itself but that was far brighter and tidier. Only real issue was the confusion around breakfast. The information in the kitchen of the cottage stated a sitting at a certain time. On our first morning we went down at that time and had a really lovely warm welcome from the lady working there (unfortunately didn't catch her name) who told us it was all included in our booking. The following day we arrived to be told that we'd caused a problem the day before as we weren't expected and it meant they struggled to serve other guests. It put a dampner on the stay really, as even though the gentlemen said it wasn't a problem if we had breakfast again, his tone and his obvious annoyance didn't make us feel particularly welcome so we paid up for the previous day and left. We checked the breakfast list in the accommodation and it really didn't make it clear so perhaps updating that for future guests would be helpful.

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• Isobel - Verified booking

  Stayed in the Apartment for 6 people.

  Lovely and spacious, bedding, towels, kitchen supplies etc. The stairway area was a bit dirty and didn't give a good first impression. The apartment itself was clean enough, although not spotless. Dusty skirting boards. We were only provided 1 toilet roll so recommend you take extra. 2 of the bedrooms don't have a mirror so we all had to use the one bedroom with a mirror when getting ready for a wedding. There was n iron, but no ironing board. For an apartment of 6, I thin mirrors, toilet rolls, and and ironing board is a pretty basic expectation. We were told we could access the apartment at 1pm. When we arrived at 1.30pm, the apartment hadn't been cleaned form the previous occupants. When we called, the Manager did resolve it straight quickly and said the cleaning company hadn't turned up. We went out, came back at 5pm and it was ready.

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• Isobel - Verified booking

  Stayed in the Apartment for 6 people.

  Lovely and spacious, bedding, towels, kitchen supplies etc. The stairway area was a bit dirty and didn't give a good first impression. The apartment itself was clean enough, although not spotless. Dusty skirting boards. We were only provided 1 toilet roll so recommend you take extra. 2 of the bedrooms don't have a mirror so we all had to use the one bedroom with a mirror when getting ready for a wedding. There was n iron, but no ironing board. For an apartment of 6, I thin mirrors, toilet rolls, and and ironing board is a pretty basic expectation. We were told we could access the apartment at 1pm. When we arrived at 1.30pm, the apartment hadn't been cleaned form the previous occupants. When we called, the Manager did resolve it straight quickly and said the cleaning company hadn't turned up. We went out, came back at 5pm and it was ready.

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• Helen - Verified booking

  Apartment was perfect for our needs, having two children, four and one year old.

  Travel cot and highchair supplied on request and the open plan living/dining area was very spacious and comfortable. Even though outside temperature was minus 4, we were very warm, extra heaters available to support the central heating system as required. Kitchen well equipped and everything clean and tidy. Clear information supplied in advance regarding key pick up and the additional information supplied about the local area was very helpful.

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