Boscastle Holiday Cottages

Reviews

What our customers say about their holidays

• Anouska - Verified booking

  We have stayed in a lot of cottages over the years.

  I’d like to start with positive. The cottage is very well positioned for exploring beautiful Boscastle and the bedrooms were lovely with extremely comfortable beds. We were a little disappointed by the level of maintenance, cleanliness and lack of attention to detail at Pencliffe in general. There were a lot of cobwebs and dust downstairs. The lamp shade over the stairs has come apart. There were no oven gloves, the tea towels were damp and stained. The kitchen in general was not very clean - the cooker top was greasy and the sink very stained and there were crumbs on the counters, the kick board by the cooker doesn’t stay on because the clip is broken and the pedal on the bin doesn’t work. The sink in the bathroom continuously leaked and we had to keep kitchen paper under the pipe. I suspect that the cottage is struggling with damp downstairs largely due to the lack of light and close proximity to the cliffs. I appreciate that this is a difficult problem to solve. We were very cold on our first night in the cottage but there was no wood for the fire. This is a shame as the cottage was advertised as logs being provided. We just felt like the property would benefit from a really good clean downstairs and a little more attention to detail and maybe a review of how it is listed because it wasn’t quite what we expected. We are really not complainers at all and intend this review to be informative rather than viewed as negative.

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• Emma - Verified booking

  First View Thank you for providing the lovely gifts of Cider & biscuits.

  I loved your cottage, the views were amazing of the sea and countryside. The decor and furniture was lovely. The shower was lovely too. It really did help us as a family to use your washing machine and dishwasher. The garden was beautiful. The only negative comments l would like to say is that we had to roll the rug up in the living room because it was covered in pet hairs and my grandson was covered in hair. I swept the floor where the rug was and filled the dustpan with hair and dust. The grill wasn't clean when we arrived but your cottage is beautiful and so is Boscastle. I would love to stay at your cottage again. Second View Boscastle feedback a beautiful location ideal base for exploring cornwall luvly clean house with a superb view. Third View Thank you for welcoming us to Honeycroft cottage with a lovely bottle of cider and biscuits. We loved every part of your cottage, views of the sea, countryside and all the little shops down in the valley. The only negative I would like to mention is that we had to roll up the rug in the living room as it was covered in pet hair and my son kept getting covered in it, the upstairs toilet seat is loose and the oven grill tray wasn't clean. Lastly I would like to say that your cottage is a beautiful place to stay and us as a family enjoyed it very much. Boscastle is beautiful. We would definitely recommend and would love to stay at your cottage again in the future.

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• Lisa - Verified booking

  Boscastle was lovely, just the right amount of busy but not too crowded to have to worry about social distancing too much.

  Really nice house, especially the reception and kitchen space as we were two families sharing, lots of room :) All the bedrooms are spaced out and gave people room to chill on their own when they wanted to. The bedroom decoration probably needs some updating, the windows are old and need some attention but was fine in temperate weather. All the beds were comfy (except the downstairs one) and bedding was nice. All very clean. Lots of equipment in the kitchen. The seating area outside the kitchen caught the sun and was sheltered, we sat out there a lot. Bathrooms were all clean but a couple could do with a bit of updating. The shower upstairs takes a while to heat up and was hard to get just right, but was lovely and warm and fairly powerful. Short sharp walk to the village centre (5mins) which we all enjoyed, did make us puff the first couple of times but we all felt better for it after a week. Spar, bakery, fish n chips, and a few places to have a drink ( inside and outside seating), clothing and gifts so small but good selection if you need/ want anything. The Boscastle farm shop/cafe serves delicious food and has a nice shop and deli, we had to book a table (but it was summer holidays)and is well worth a visit (Relaxed service but I could have eaten there every meal if I’m honest). Lovely walks without having to drive anywhere if you don’t mind a sharp hills. Really enjoyed the house, town and surrounding area.

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• Janine - Verified booking

  The property is very lovely.

  The view is to die for, and the house is nice in the most part. The garden is lovely, and the dogs were perfectly safe there and didn't escape. However, I don't think that the owner has actually slept in the double beds. If he had, he would have changed them. They are double beds, with double duvets (an absolute no in my view!), the mattresses were so hard and the bed made such a racket every time you turned over. In the end, we moved the spare single beds (which were super comfy) and camped out in the lounge! Also, be aware there are no wardrobes whatsoever throughout the property. It's not so much of an issue if there are only 2 of you, as we used the other rooms to hang anything we needed to. There are lots of drawers though. Finally, the kitchen is well stocked, but again, there is nowhere for you to store your food for the week, as every cupboard is stuffed full of glasses, plates, cleaning supplies, etc. We created a "pantry" by the fridge and just stored everything there. There is a great shop at the bottom of the hill, which has everything you need and more and they're super friendly too. Would be rebook? Only if we knew that there were new beds, mattresses and bedding. It was lovely, but we won't be back.

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• Helen - Verified booking

  The property was not clean.

  Hairs and toothpaste found in the bathroom sink, dirty marks on the toilet seat, sticky marks and food crumbs on kitchen worktops, dusty, dirty surfaces and floors. Photographs provided to Sykes. The television did not work and it was clear from conversations with the owner that she was aware of this and therefore property listings are knowingly inaccurate. In my opinion, parking in a 'nearby street' is misleading. Guest are not made to feel welcome. There is no welcome pack and not basics left in the kitchen. Not even a teabag. No hand soap, or any soap to wash ones hands after visiting the toilet, on arrival at the property. Unfortunately, finding a dirty and unhygienic property outweighs any positives that this property may have. Furthermore, the attitude of the owner was poor as was the attitude of Sykes. The owner is in breech of contract, as stated in Sykes booking conditions, yet Sykes will not do anything about this. Furthermore, Sykes ratings clearly cannot be relied on and are not only unhelpful, but misleading when trying to choose a property. Therefore, I could not recommend Sykes to anyone.

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