Last Minute Cottages in Wadebridge

Reviews

What our customers say about their holidays

• Rebecca - Verified booking

  We had been very much looking forward to our trip having been to this part of Cornwall Wall many times before.

  When we arrived after a 4 hr drive. The worktops in the kitchen dirtys and all the dining table also dirty. I though ok these are minor things there was cleaning items there i'll wash everything down. We dropped our things off as it was a sunny day. The rain came in we got soaked. Came back to have a shower no hot water. Thought brilliant. There was a john bray booklet in property after ring many numbers we finally got one that worked , well the gentleman said please text me. So we explained we had no water. Was asked to leave property while it was fixed. I contacted them a few hrs later as we had heard nothing. It had been fixed so after been sat in soaking wet clothes for 2 hrs we went back to get a note left from maintenance it would take a further 2 hrs for the water to warm up. This is absolutely not what you expect. 4 hrs in soaking wet clothes to wait for a shower. Then we finally at 9.30pm got into the shower and it flooded with 1 min of being on. We didn't phone maintenance as to be honest we just couldn't be bothered after it took 4 hrs the last time and it was a Saturday night and we were meant to be on holiday. The outside light hardly even worked and wasn't bright enough for the location of the proprty anyone elderly woukd habe struggked if they also had taken a dog. Then the following day tried to wash our dogs with outside shower this also didn't work and looked like it hadn't for a long time. We had stayed in a John bray cottage at Christmas in padstow Town which was absolutely wonderful we had so many lovely touches left for us. This property how ever did not live up to the pictures or standards of that. The halls in the main bedroom had cracks all over them and so did all the hallway walls and walls in living room the whole length where radiator is. John bray contacted us when we arrived home and I explained everything with them. I also contacted Sykes cottages who didn't want to know and offered us no refund. They said we should have contacted house keeping to come and clean the property again for us and also would have sent a plumber out. To be completely honest it took 4 hrs to fix the boiler we were completely fed up and why should we be contacting them when 1 the property should of been clean and 2 should surely check all facilities work before advertising them as so. What made matter worse after I had made my complaints to John bray and skyes I went on the review pay to make a review and they same comment had been made by someone who had stayed in the property one month earlier so they obviously took my £400 for a 3 night stay in early March and didn't bother fixing any of the issues. I would absolutely not book with Sykes cottages again. The accomodation was in a fairly remote place with several cottages around ours which we didn't mind this at all as we visit the area 5/6times a year. And perfect for the things we do but the pictures don't show a true reflection of property. And if you happy ringing multiple times to get thing fixed that's ok but we were not as we tried to enjoy our holiday so stay out as much as possible. For the price we paid in March there were many nicer property's which was a shame .

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• John - Verified booking

  The cottage was clean and tidy on arrival, disappointing there was no welcome pack of any sort, very minimal (next to nothing) in terms of cleaning materials and a part used toilet roll.

  . The cottage smelt "damp" like it needed to be aired - I wonder when it was used before our visit. After day 1 we realised the sign in the toilet about not flushing anything other than 1's, 2's and associated toilet paper was correct but not enough! The smell from the toilet filled the bathroom and front bedroom and at first it wasn't apparent as it smelled more like sick than a toilet smell. I messaged the local contact who came to the cottage to tell me she couldn't smell anything and the exterior pipes had been flushed 5 weeks ago so no issues remained, I asked her to check with the owner about a plumber but also bring some bleach etc. I was told also that the smell was the room diffuser we had gone to buy! Anyway I had a idea to fill the bath and sink and flush the toilet at the same time as draining the bath and watched as the non-existent issue came into the outside manhole - safe to say there was a lot of it - and more than the 3 days we had been there! I had emailed Sykes in the meantime and they had comeback to me to say the owner was sending a plumber - I relayed the message about my apparent fix and we heard nothing more after I said we had the key with us (so not in the key safe) From day 4 onwards we filled the bath daily and drained it and this reduced the smell to liveable but overall this issue reflected the TLC and care the property needs from the owner and local representative. The decoration is tired and you can see the difference even from the exterior of the cottage compared to the neighbouring ones.

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• Martin - Verified booking

  The shower does not drain well and floods bathroom, many areas of bathroom in disrepair requiring remedial work.

  The curtains in main bedroom were threadbare and you can see straight through them. The kitchen utensils were awful, flimsy old and not one sharp knife. There are no hooks on doors or anywhere to be able to hang clothes on, no where easy with a mirror to dry hair or put make up on. The cleaners mid way were superb and did a fantastic job of cleaning. So thanks to them. Very tired property indeed needs overhauling decorating etc. it doesn’t live up to the photographs and is extremely dark in front room. The car park kept flooding from the back/front gate and it made it hard to get in and out of the car. We tried all the phone numbers on the day we arrived (Saturday) as no clear instructions for the heating and immersion were left and those that were there were from a past letting company with 3 different WiFi codes, plus to mention the shower draining. We were unable to get a response from any of the numbers and you ring one number only to be told to ring another so we went without and muddled along. We have stayed in all the houses in upper and lower Treglyn but this was the most uncomfortable of them all. Which is such a shame as such a great place to be.

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• Carl - Verified booking

  This Was our Second visit to primrose cottage as we stayed last year & hence we booked again for this year and for longer.

  How ever this year was extremely disappointing it was very clear that it hadn't been cleaned properly in a long time pots and pans were dirty so had to wash up soon as we arrived the bathroom wasn't clean the toilet overflow wouldn't stop flushing, Had to fix that. The shower raiser rail was broken and shower kept going from warm to scolding hot to freezing cold & there for not useable as was dangerous. The drains are clearly blocked as well as it kept backing up to the bath. we went on holiday to relax after a stressful first half of the year with one of us under going cancer treatment & didn't need added stress of cleaning the accommodation on arrival when we pay a surcharge of £100 for this to be done we are very disappointed after the amount of money its cost to stay & are considering looking into the complaints department its a shame as its a lovely little cottage but does need updating sadly netflix wouldn't work so nothing to watch in the evenings & there a pears to be an issue with bees in the property & we are very reluctant to book here again now. carl & Sarah july 2023

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• Christina - Verified booking

  What a nice little place-it could be!

  It needs a lot of maintenance inside. The tabs are not fitting to the sinks, they are much to short. Washing your hands is quite a challenge! A lot of fittings are falling off-either the plastic shower linings, fittings in the hand wash sinks or other little bits. Everything is quite dusty-not to mention the windows from the inside, where spider webs had to be removed first! Cooking is a challenge because the cooker hood has never been cleaned-int seems. The frying pan should be thrown away because it’s totally scratched and the surface is coming off. Not to mention the fire alarm that started beeping because of empty batteries. I could go on and on but I’m stopping here. From the outside the house should be cleaned urgently, especially the windows. One thing really appealing is the location! Very nice. All in all we would not recommend this holiday home !

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