Holiday Apartments in Dartmoor

Reviews

What our customers say about their holidays

• Anthony - Verified booking

  Review of Tidal Reach Holiday Stay Our stay at Tidal Reach was unfortunately marred by several issues that significantly impacted our holiday experience.

  Arrival and Parking: Upon arrival, we were greeted by scaffolding at the front of the property. This not only limited the parking space but also made it impossible for me to exit my car using the driver’s door due to the shared driveway with another holiday flat. As a result, I had to park off-road, which was quite inconvenient. It would have been greatly appreciated if we had been notified about the scaffolding in advance. Accommodation Issues: The bedroom floor was quite slippery, making it uncomfortable to walk barefoot or even with socks on. Additionally, the bed was extremely firm, causing both my wife and me to suffer from backaches throughout our stay. This was a major downside as it affected our overall comfort and rest. Dining and Kitchen Facilities: Although the flat was advertised as suitable for four people, there were only three dining chairs available. Thankfully, there were only two of us, but this would have been problematic for a larger group. The kitchen, while well-stocked (over-stocked) with utensils (including eight saucepans, three slicers, two whisks, and three strainers), lacked essential storage space for fresh food and tins. As a self-catering flat, it was surprising to find no storage cupboards or even a breadbin, which made meal preparation and storage quite challenging. Information and Amenities: There was a noticeable lack of information regarding local services such as emergency doctors and dentists, etc. which would have been helpful. Additionally, there were no instructions on how to use the oven. As we are accustomed to a gas cooker at home, we struggled to figure out how to operate the electric oven provided. Guest Interaction: Normally, guests are greeted either upon arrival or within a couple of days to ensure everything is satisfactory. This was not the case during our stay. The only time we met the owner was on the Friday evening of our stay, when he knocked on the door to inform us that the cleaner would be coming in the next day. He did not introduce himself or inquire about our holiday experience. This lack of friendliness and engagement was disappointing. I would suggest the owner take some lessons from the Hotel Inspector on how to be more welcoming and attentive to guests. In summary, while Tidal Reach has potential, several aspects need improvement to enhance the overall guest experience. Better communication, more comfortable bedding, adequate dining seating, proper kitchen storage, and comprehensive information about local services and amenities would make a significant difference.

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• Michael J - Verified booking

  Problems at Walter’s Rest:- 1) Serious smell of cooking oil in the apartment on arrival.

  Restaurant below apartment is venting cooking smells upwards through a tube. The smells enter the Children’s Bedroom through a sash window. The window can be moved to close it, but sash lock not working, so window falls down, so it is open all the time. 2) Sash window in living room can be pushed closed, but sash lock broken. This window is large, & drops down by approx 12 inches, & it cannot be closed. Cold can enter the room, gusts of wind, noise from below & seagull noise. 3) Sash window in bedroom can be pushed closed, but lock faulty. Window falls down. 4) Expelair extractor fan not working in bathroom. 5) Shower head faulty. It should be possible to adjust it to spray on the person having the shower. It sprays on the wall instead. 6) Toilet seat is continually moving when it is in use. The seat should be glued to the toilet pan, using bathroom sealant. 7) Serious difficulty in making the front door key open the door. The lock is very dry, & only needs oiling or addition of WD40 to fix it. This is a repeat complaint. 8) When unloading the car, or leaving the property at the end of stay, it is not possible to park legally in Raleigh Street. The description should say the car needs to be parked in a nearby road.

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• Mrs Humphreys - Verified booking

  A lovely apartment ideally located - with a parking permit for a car park a few minutes . Lots of positives - very well equipped , good quality furnishings, spotlessly clean. Has dishwasher , washing machine / dryer. Great range cooker - good size fridge. So very easy to self cater ( excellent deli across the road and M and S food hall a few minutes walk away ). Comfy beds. Great size main bathroom and a second en-suite. Really appreciated hypoallergenic bedding was sourced and provided for us. The “ negatives “ ( well the “ what might you want to know “). The great location does come with some noise - the seagulls providing most of it !!! The top bedroom does get warm ( there is a fan provided ) There are quite a few stairs - around 50 from front door to top bedroom The smallish Tv in living area was a bit “ spotty “ and we had to reset a few times. The lounge area is a strange set up sofa wise if there are more than two of you. That can be seen from photos on the webpage. No welcome pack provided ( fine by us but some might expect tea coffee milk to be there on arrival) Would happily recommend and return.

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• Jonathan - Verified booking

  Good apartment, good location, comfortable.

  Only issues were that there were no instructions to be found anywhere at all for the large appliances ie cooker, washing machine, dishwasher, so we had to guess what setting did what. Ironically the only instructions we could find were for the toaster, which is the one appliance for which you could do without instructions. Also, there were no black bags to be found for leaving the bedding and towels in at the end of the stay as requested, so we folded these and left them on the bed; on day one we had to buy our own roll of kitchen towel as was none although there was a holder for the same; the one small thin square of J-cloth issued for the week was not helpful; the two dishwasher tablets supplied were never going to last a week so we bought some of those too. These are all relatively small and easily rectified issues which if addressed would make the apartment five stars rather than four. Generally, a very good week was had, thank you.

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• Darren - Verified booking

  The property in general was fantastic.

  Had everything we needed and a great amount of space, with a perfect location. The only downsides were 2 things: seeing the scaffolding when we arrived & seeing straight through to the other apartments kitchen. We surprised seeing the scaffolding and perhaps we would have expected to be given notice it was there. It didn't affect us overall, I just had to remember to duck. One of the reasons we booked here was the garden but perhaps we didn't appreciate the layout with the other holiday property. It was how their kitchen looked directly to the garden quite noticeable after sunset. Garden was lovely though. We also booked this property as it stated no pets as at a previous holiday property there was waste left in the garden. We hope this remains the case as it was great space.

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