Villas In Dartmouth

Reviews

What our customers say about their holidays

• Ian - Verified booking

  Good morning,  I have tried writing an email to follow-up on my phone call on the 28th concerning 3 court cottages at hillfield village but this does not seem possible.

  For reference i have stayed in this property 3 times and at Hillfield 6 times so am comparing to previous visits.  I don't expect a holiday rental to be perfect (and in general this a comfortable home from home which is why we always book it) and we have had issues in this property in the past which the previously onsite team used to pop in and resolve instantly. There are a number of issues that need immediate attention.  Regarding the entrance door, on the bottom half of the stable door the door handle is broken and does not stay attached to the door, this obviously causes issues to open and shut it fully. I noticed this was an issue that got raised in Feedback on another property with a similar door on your website  and suspect, these doors are coming to the end of their life.  In the fridge, a clip is broken holding a shelf in place meaning you only have 2 shelves to use and not 3 which for a family of 4 self catering is an issue.  Various light bulbs need replacing as they dont work including a bedroom one and lounge one.  There is no mattress protector on the double bed which is pretty unhygienic. A glass has a chipped edge meaning it shouldn't be used. There are a number of issues regarding items that we're in this well stocked property that are no longer here. These include: a small kitchen knife, meaning you're always cutting items, with a large carving knife. There's no scales, but I know there used to be. There are plastic bowls missing meaning you would need to take china plates outside. The downstairs toilet has no toilet brush. The Hoover is filled up solid, meaning it doesn't work. I suspect the bag is filled up at the end of the summer. There is no broom meaning we can't even sweep up easily. All in all, there are quite a few issues that you or the property owner need to resolve because at the moment there are growing issues and I have stayed here multiple times so have seen the condition before. We always enjoy coming to hillfield village, and this particular property but if we had know about all these issues we would not have booked it. We didn't contact about these issues as i'm surprised you didn't already know and we just wanted to get on enjoying our holiday as we were out and about every day.

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• Steve - Verified booking

  Hi, Our 3rd time at 3 Court Cottage, but a few niggles this time that we've never had before.

  .. - nothing at all on arrival was tiny bit disappointing - maybe we've arrived more prepared in the past and not thought anything of it, but no tea/coffee sachets or milk, or box of biscuits or anything - for a weeks stay it might be nice to arrive to something. - appliances off, switching the kettle/toaster, etc. back on is fine and expected, but having to hunt in the back of cupboards for the switch to turn the dishwasher back on was frustrating. It also wasn't and hadn't been the weather for it, but the patio furniture was all covered - again, just another sign that either we were one of first staying this year (end of March) or the property not quite ready for guests. - nobody could have known, but woken on our second night by the batteries failing in two of the smoke alarms. Removed the batteries (to avoid constant peeping noise) and reported the next day. I offered to replace and fit batteries myself, but advised not to and maintenance guy would resolve, but maybe a mix up somewhere as they hadn't been replaced when we left on the Friday. - Property is still great and a brilliant fit + location for our family of four, our girls love the jacuzzi bath, but the really old & difficult to use tv and dvd player in particular starting to let things down a bit. We'll still look forward to returning, but the property and maybe Hillfield village in general now without the pool facility is just starting to feel a tiny bit less special than it once did.

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• Ian - Verified booking

  This is our 5th time at Hillfield and second time in 3 years at this property and once again makes a comfortable base for going out for 2 adults and 2 daughters aged 11 and 14.

  It is a quiet location providing there's no building work on the complex. No3 was as expected, a comfortable decently decorated holiday base, good lighting throughout, separate bathrooms / toilets accessed from each bedroom, small sundeck at the front, small balcony on upstairs bedroom, 4 chairs at the dining table, corner sofa seating with room for all (just) if watching TV, freeview and also Netflix, WiFi, bathtub with jets was great, allocated parking space, no pet policy. Lots of great features, we'll be back. Not a pristine show home anymore but still very comfortable and well decorated. Yes there's evidence of mould on the bath tiles as mentioned but they are clearly dealing with it. The sofa has seen better days IMO and with my bad back found using an outside chair more comfortable. Future visitors tips, Take extra dishwasher tabs as there 6 dinner plates only so we used the dishwasher after breakfast and dinner. Take extra bin bags as only 2 were provided. We take Gro black out blinds for both bedrooms. Beautiful curtains / blinds but not light stopping. There is nothing that would stop us going back next summer

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• Ruth - Verified booking

  We have stayed at 2 Lee Court four times previously and each time we have been delighted with our property.

  This time we were rather disappointed due to the following:- When we arrived at the apartment on Tuesday, it was VERY cold - the heating was not on. We immediately visited the agent in Dartmouth and were advised that the owner has remote control of the heating. They phoned the owner and he advised that he had released control and we should now be able to increase the heat. It would not allow us to do this, and as a result we had to sit with our coats on, and blankets around us, all evening. That evening we rang the emergency number for Sykes cottages, three times but no-one returned our call. As my sister has arthritis I do not feel this was acceptable. The next day, after a very cold night, a gentleman from Coastal Cottages attended and managed to set the heating. By the third day the heating was working correctly, however we were all very disappointed with the lack of heating and feel it spoiled our few days away to celebrate my sisters 70th birthday. I do feel that we should receive some recompense for our lack of heating.

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• Sandra - Verified booking

  The whole reason for booking this apartment was having the service of a lift as my father was awaiting a knee replacement operation.

  Unfortunately the lift had broken down and other owners in the block had given their guests 6 weeks notice. As the owners were informed 8+ weeks prior to our arrival. We were informed 2 weeks prior & then Sykes customer service took another week to reply to my questions (which I had to chase for a reply) & sent the reply from a no reply email address - not very helpful Sykes!!! That left us a week before we were due to stay & no chance of finding alternative accommodation for 6 of us. Especially with a provision of a lift. The owner would not offer any compensation for this inconvenience. The dual aspect apartment had beautiful views of the river Dart & that is a feature we all enjoyed. At the time of staying the flat front door was not compliant with Fire Safety regulations as the self closers had been disconnected. This was reported to Coast and Country Cottages, Sykes and the fire safety department at Devon & Somerset fire and rescue service.

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