Villas In Plymouth

Reviews

What our customers say about their holidays

• Gillian - Verified booking

  We were disappointed with the fact that we had to pay £25 for parking on the site for the week.

  We were expecting that as we had a nominated parking space for one car and a pass, the pass would wave any parking fee which it did not. This should be clearly stated in your documentation re this accommodation. We rang the helpline for clarification and they were not helpful all we were told was if we didn’t pay we would be fined £100 even though I was instigating an enquiry with intention to pay, The Ringo facility would not work for me and the two ladies on the telephone helpline I spoke to could not even give me the number to ring to pay the fee. Finally realising we would have to pay we had to then go out in wind and rain to find a number on a machine. These helpline assistants should have been able to clarify, answer my questions and have the number to hand immediately instead of me doing their job for them. Threatening a customer with fines on the first day of a holiday is not good customer service. This ruined the first day of our holiday and whilst the parking fee was not excessive to us, some people in the same position could have had to spend holiday spending money on parking fees instead of their family. The whole experience was unpleasant. Please make the amount £25 summer £10 winter parking on site even with pass clearly visible for future customers in the details of your documentation. In addition to this the site was locked every night at 7:30pm which was restrictive. Very few shops and facilities on site or nearby. Apart from the above the Chalet was In An excellent position for viewing out to sea and it was interesting to see naval vessels, sailing boats, ferries and yes, one submarine from the comfort of our chairs through patio windows in the chalet. This was the most enjoyable part. Beaches and coastal paths nearby, but cars are needed and roads are single track. The chalet was well equipped with everything needed. Decor pleasant throughout. Shower room a little small and could perhaps do to be refurbed. Altogether mostly pleasant holiday, it is the first time we have been a little disappointed with Sykes Holidays and it was only related to the parking and helpline which just needs clarification. We have holidayed at times with Sykes over many years and this incident was just unfortunate, we will try again. One other thing, not everyone has the latest mobile phone or have lots of I.T. Don’t forget these people, give them other options. Thank you for giving us the chance to make a point. Gillian and Stephen Gilfeather.

  Read more less >

• Elizabeth - Verified booking

  Being honest, Plymouth wasn't on our to do list.

  Having visited the south west many times previously, Plymouth was a place sign posted off the M5. However a week later I'm so glad we decided to visit. Royal William Yard is a lovely peaceful location. Previously a naval establishment from the 1800s, the old naval buildings are now converted into luxury apartments and a few restaurants. Prior to arrival, communication from the owner was good. On arrival day, we spoke with the housekeeper (nice lady) who met us at the apartment building and showed us our allocated parking space; plus helped with any information we required. The apartment itself is within one of the converted naval buildings and is very well put together, with just about everything we needed for our stay. We were provided with milk, coffee, tea etc plus some miniature Plymouth gin and tonics. Nice touches! The apartment (on two floors) is well decorated and appointed and was spotlessly clean. The view from the lounge window over the water was great, we spent ages just watching the various craft going past, with views towards Cremyll. Royal William Yard itself was lovely. The restaurants were good and sitting on the green in the sun was very relaxing. There is plenty to see within RWY with information displayed detailing the history of the place. We spent a number of evenings just walking around RWY plus sitting at restaurants on the waterfront. In addition there are benches outside the apartment where you can sit and watch the harbour. Access to Dartmoor and various beaches was easy. Another great day out was to use the Cremyll ferry which sets off nearby and then spend a few hours walking around the Mount Edgcumbe House and country park just across the bay. So a week later, would we visit Plymouth again - definitely. Would we visit this apartment again - most definitely!

  Read more less >

• Manivelan - Verified booking

  Amazing Location, Mesmerising Sea /Sunset view, Nice coastal waking path and beach.

  We, family of four have just returned from a week's holiday in this lovely Chalet. Nice and clean, Has everything you need for cooking, washing and cleaning. Hair dryer, Iron box and board, Nice Dyson cordless hoover. Lots of DVD movies and Nice Smart TV also with freeview channels. Really enjoyed watching the sea every day. Nice cafe and superb ice cream in the near by shop. You can walk along the coast or just walk to the beach or just sit in one those many benches and watch the sea and boats sailing. Asda express is just 10 minutes drive and drive few more minutes you will find restaurants/fish and chips. Drive a little more you will reach super store supermarkets. So it is well connected to nature and town centres. It is a private property and also Useful to know that the gates closes at 8:30 pm during summer (don't worry you will get your own keys on the first day to open the gates anytime you wish to drive out or drive in). On our first day We got struck in the traffic and were so stressed that we won't reach before the gates close since we thought the gates close at 7:30. We rang SykesCottages and the lady on the phone went extra mile to do all they can and finally arranged a call with the kind owner of this chalet. The owner contacted us and reassured that the property only closes at 8:30 and reassured that in worst case she would make arrangements for us to get the keys. I can't express how relieved we were after the phone calls from and the owner. My heartiest thanks to the lady who called us on 23/Aug/2024 late evening from Skykes Cottages team and the kind owner. when I woke up today in my house and went to the doors there is no lovely sea view to look I really miss the lovely place now. We will definitely return to this place next year.

  Read more less >

• John - Verified booking

  We had an amazing stay at the end of September into early October and was amazed at just how spacious the apartment is.

  I have been meaning to send a review for a few weeks now but haven't had a chance. Above everything else I have to say that the bed is the comfiest bed I have slept in for a long time. I brought my mum to Devon for a week so having a spacious two bedroom apartment was essential and meant that whilst I had the master bedroom with ensuite my mum had a more than comfortable sized double size bedroom and the main bathroom with her own bath. ( I have seen a review suggesting that there was not enough hot water for a bath which was not the case during our stay ). We enjoyed having the option to eat breakfast out on the balcony area in addition to a well sized dining table. We were out most nights wether it be to dine or socialise but it was nice to come back to a large comfortable sofa and a smart TV to recline before bed. I also loved that the lift outside the door took you straight down to the underground secure parking and the allocated parking space is actually the space next to the car park entrance from the lift. So very handy ! The apartment is also around a 10/15 minute walk to The Hoe and The Barbican which was perfect for our stay. The views from the apartment are phenomenal. There is also a handy little one stop shop over the road for day to day bits. I have read some comments regarding scaffolding and maintenance issues that were present when we were there but it is clear that this is a maintenance issue relating to the building and not the apartment itself and can easily be avoided by using the lift therefore it didn't affect our stay. Thank you for a lovely stay in your beautiful apartment. John & Carol

  Read more less >

• Teresa - Verified booking

  The property was very nice and it’s location superb.

  We had everything we needed. Very comfortable beds and shower facility . Good cooking facilities . The small sink in the bathroom could be a bit larger we felt. Overall we had an excellent time . The only stressor was parking payment on arrival as we tried very hard to ensure we paid and got a ticket but just couldn’t not print a ticket even though we had confirmed payment . We had to phone the parking company but couldn’t talk to anyone . We phoned facility management who said get a parking ticket quickly as you risk a fine but we just couldn’t which did set the stay off to a bad start. Plus our parking site had no number 59 on it so we weren’t sure we were parking in the right place and phoned and were told it had recently been tarmac so the number was missing. Having driven for 4 hrs we were rather stressed managing this. We eventually managed communication with parking the following day who wanted evidence we had paid which we supplied and then again the following day for more info which did rather overshadow our time. The holiday overall was very good though and we would return in future If an opportunity arises . The Mussel inn we would highly recommend for excellent food and service . People were very friendly and helpful. Thank you

  Read more less >