Dog Friendly Cottages in Merseyside

Reviews

What our customers say about their holidays

• Khadijah - Verified booking

  I arrived at the property at 3.

  50pm along with my sister and two kids and my friend and was disappointed to find the bungalow had not been cleaned There were dirty towels on the floors the beds was not made and also the kitchen was a state with the stove having been used and left as it’s as and a baking tray used and not washed the sink area where there was dirt accumulated under the drying rack which had dishes drying on there. We ended up wiping down areas just so we could make brews The bathroom sinks were dirty and also the bins in bathroom were full there were labels and hangers in one of the bedroom Hair on the sofas and Clearly someone had stayed here and no cleaner had been in to clean prior to our arrival. This was shocking and also put a downer to the start of our holiday We contacted the number given and a cleaner contacted us (who was lovely ) and started cleaning whilst we were here we had travelled from Preston and the kids and ourselves were hungry and were looking forward to sitting down for a meal but the kitchen was in no state to be used. It was 5.30 ish and the cleaner was still here so it is very much an inconvenience as we were just hanging around waiting.i also received a call just then to say the hot tub needs a clean and asked us if they could come clean it to which I agreed and he also said he needed to use the water which added to the inconvenience and we advised them to clean them so we could use the hot tub the next day. But that time it’s was like 6.30pm and we started our holiday. The house was nice overall if it was clean and everything was ok the. I would have gave full 5 stars but our holiday started not so good. Afterwards we also notice hazard in kitchen the floor was dangerous they need to sort that out they have put rug there but it’s not big enough I have pictures of it too, and Sykes did not contacted me back but after I came back I get the feedback email. The owner away good as he sorted everything out. Sykes please let the owner know next time on time so they can clean the house before next guest.

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• Michelle - Verified booking

  We did have a lovely stay.

  Good location, comfy bed and mostly clean throughout but a few things need attention in the cottage. In the on-suit bathroom the rainfall shower needs secured to the wall, the showerhead won't fit in the bracket properly so you have to hold it throughout your shower. After turning off the shower water constantly leaked with a loud dribbling sound. The toilet seat was loose and within a day of arrival there was a smell of damp which got stronger through the duration of our two week stay. Theres nowhere to do hair and makeup with a plug and mirror. The bins and refuge instructions are not clear or up to date. Even though theres a washer & hot tub there is nowhere to dry anything a rotary dryer in the garden or even a clothes horse would be helpful. There is no iron or ironing board in the cottage, we had to buy these to use. There was no hoover, there was a brush and a dustpan & brush which was great for the hard floor but there was a shaggy rug in the sitting room that we couldn't vacuum for two whole weeks which made us wonder if it ever got vacuumed. The back door out to the garden opens outward onto a small step which is not much bigger than the swing of the door but is over a foot high from the patio, the steps down are behind the open door so you have to close it before you can move. There is no handrail round this high step making it hazardous for the elderly, children or anyone with mobility issues. The hot tub has no lights and could also do with a good deep clean. While we were there two men turned up looking for the owner as they had noticed the car there, my husband had to show his driving licence to prove who he was and we were asked to show our booking confirmation, they then left us a sealed letter for the attention of the owner which obviously we left there. Overall we enjoyed our holiday as we made the best of it but this cottage could be absolutely perfect with just a bit of care.

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• Nicola - Verified booking

  We did not stay at this property.

  The area is unpleasant and very run down. The whole property was filthy with dust, grime and cobwebs. Furniture is tatty and paintwork needs redoing. Patio doors could not be used and there were no other windows to open downstairs meaning it was stifling. The layout was very unusual and I felt very claustrophobic. The door to the back of the property was extremely dirty and the steps outside leading up to a very unusable 'roof garden' were covered in moss, winter leaves and rubbish. It was a disgrace and obviously hadn't seen a clean for months. The owner said it would have taken 2 minutes to brush. Not the case. I was so upset and just couldn't have stayed there a moment longer. There is a dog next door that also barked constantly. The owner did offer to come and clean, bring a TV for the bedroom and brush the leaves but nothing could have rectified our feelings about this property. Sykes have advertised and misrepresented this property completely and it should not he allowed This cost a lot of money for 3 nights and I will never book with sykes again. Both the owner and sykes have refused to refund or compensate in any way even though photographic evidence has been provided. I've had to ring sykes several times as they have not replied or returned calls when promised. They do not want to know and I feel so strongly about how others should be warned. I will be taking this further. Avoid this place at all costs

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• Cynthia - Verified booking

  On arrival we found the rubbish bins overflowing and strewn all over the driveway not a great start but put right on day 2 On entry very nice bungalow well set out.

  Then the fun began the laminate kitchen floor had lifted in places and bits were breaking off and it became a trip hazard, the oven hasn’t been fixed to the cabinet so when you pull the door open the whole oven follows and the socket behind the microwave doesn’t work. The toilet seat in the main bathroom is broken and moves each time you sit on it and the taps in the bath have been plumbed in backwards hot is cold and cold is hot. Shower head in en suite loose and small head doesn’t stay in place. Last of all the hot tub on removing the lid the smell was awful and the water quite dirty looking we reported it to the caretaker who did manage to get a guy to come from his sick bed to clean it and refill it sadly we think it needs replacing as by day 4 the smell had started to return ( the hot tub guy agreed). Please can they also put in a step from patio doors in bedroom as it’s rather a drop. Lastly pillows and mattress in main bedroom have no protectors on so on removal of bed linen they had stains on them. We did ring the caretaker and point out these things but nothing happened with any maintenance apart from the hot tub. Thank you Luke. We had a nice few days but kept wondering what we would find next taking pictures as we found faults so we weren’t blamed for anything think the owner needs to take a look around.

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• Joanna - Verified booking

  We had a wonderful holiday at Aster Cottage, the perfect home from home to explore North Wales.

  The cottage is in a fantastic location with stunning views or the coast and Snowdonia National Park, I’ll miss waking up to those views! We had a nice message from Sophie, the owner, on arrival. The kitchen was very well equipped, as was the living room with comfy sofas and large tv. The stairs were very steep, but there was a stair gate to put at the top for our toddler so we managed fine. The free standing bath is fab, although a bit slower to get ready with no shower. We ran out of gas a couple of times, which meant no heating, hot water or ability to cook whilst it was getting sorted, but Sophie was very quick and accommodating and replaced it as quickly as possible, even on a Sunday when there were few places open to buy new gas canisters. The village of Dyserth is lovely and has a beautiful waterfall within short walking distance - a must see. We had a toddler with us who was a bit under the weather so did less walking than we’d have liked, but had lovely family days out with our dog exploring the village, at Llandudno, Prestatyn beach front, Bodnant Gardens, and a trip to Llanberis to do the Lake Railway. Small note that many things in the area are closed in February, which we knew and planned for. It was nice a quiet! Would definitely recommend and hope to return one day!

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