Dog Friendly Villas In South East

Reviews

What our customers say about their holidays

• Gemma - Verified booking

  I strongly recommend you do not stay at this porperty or use this company.

  The house had not been cleaned prior to arrival. It was littered with dead insects on the floor, dead flies on the windowsills, numerous cobwebs and more dead bugs floating in a half-full bath. We raised this with the property managers who gave reasons for the above (eg they were unaware the cleaner had not been, the house has a known problem with woodlice) and offered a clean, however we had already had to spend the start of our holiday cleaning it up. The house is as listed, however it is showing heavy use and wear and tear and is not at the standard expected for a listing of this value. This was in addition dirty mud marks from previous guests. On the third night the living room ceiling started to leak. We had to mop up and put vases/jugs down. It meant the living room was out of use for our young child. This was clearly not a new leak given the staining on the ceiling. We reported this to the property managers who explained they were aware of a leak and it should have been fixed. We find it unacceptable that a property with a number of known issues was let out and it hows poor management and a total disregard for the guests. Our complaints were met with reasons for this issue which did not resolve the matter. Additionally, as we did not have an account with Sykes there is no email address or message function to feedback. We have stayed in the cotswolds multiple times with different companies and so can vouch for this property and company being well below the experience expected for this area.

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• Hayley - Verified booking

  I stayed here for a few days and immediately wished I'd booked for longer.

  The cottage is beautiful. I loved the layout and the decoration was very welcoming to make one feel 'at home'. We had absolutely everything we needed within the cottage and it was easy to find. The welcome pack of information was very helpful - we went to the cafe recommended for breakfast with the best coffee and weren't disappointed! They also advertised the local Indian restaurant which we were so pleased with. One staff member in particular took a shine to our baby girl which made the experience so lovely with fantastic customer service throughout and gorgeous food. The cottage is in a great location with just a short walk down hill to the beach and pool type area. We loved that it was more quiet where we were with the option to walk a little bit further to the busier area of the beach. Ventnor is a great place to stay - we thoroughly enjoyed exploring and will be back again so explore more and hope the cottage is available for us to stay in when we do! Suzanne the owner, was very easy to get in touch with and was so helpful letting us know an event going on and the parking situation. Thank you so much for a lovely and regrettably short stay in your lovely cottage. We felt so welcome and relaxed and enjoyed the garden area in the sun, it was so peaceful. Added bonus of having netflix and prime available for settling down in the evening with a glass of wine! Thank you again for a wonderful experience

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• Marcia - Verified booking

  I cannot recommend this property strongly enough.

  It is very central in Ventnor with supermarkets. chemists and pubs literally. 2 minutes’ walk away. 5 more minutes takes you along Pier street to the breathtaking spectacle overlooking Ventnor Bay and the unbroken horizon of the Channel . I visited in early January and the property couldn’t have been cosier. The gas central heating was quick and efficient, It is controlled with a portable device so you can start it off in the morning from your bed. Very handy! There’s also a very efficient electric log effect fire in the lounge. To the rear there is access to a charming area of decking with nice views of the Church and Ventnor’s subtropical palms . In January it felt a little like Madeira! Out of season there’s loads of free parking 5 minutes away on Park Avenue. I also commend the owner whom i contacted when I managed to confuse the heating controller. She was very patient with me and tried to solve it for me but then asked a handyman to pay a visit. He was there in minutes and was polite and helpful and didn’t point out it was all my fault! So if you want a central well-equipped home in Ventnor, 1 Tulse Hill is the place to be! Fantastic! I forgot to mention the great wi-fi, comfy beds, en-suite bathroom, quiet neighbours and two loos!

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• Jacqueline - Verified booking

  This is a fabulous property, the cottage is in a superb setting and has a lot to offer.

  An open plan and well stocked kitchen for family gathering, books and games, many countryside (dog) walks, a lovely local pub and the owner clearly has a great eye for internal decor. The maintenance team was also very helpful and fast when we realized the outside table parasol was missing, coming round within a couple of hours to sort it out. There are some negatives that previous reviews have mentioned, it is starting to show wear; the rugs for example look quite grubby. There is also only one shower for up to 8 people. However my only really notable complaint, and it really is a big negative, is the quality of the beds. For the price you would expect large luxurious beds and this is not what you get. The beds are old (divans that are now stained and on the floor without valances), no headrests, extremely hard (even with a mattress topper) and desperately uncomfortable. Unfortunately the same kind of bed was in all the rooms. It’s a real disappointment, we would have immediately booked again for another year but the sleep quality was too poor and we all came away with aching backs. It would have been five stars if not for the beds and there only being one shower.

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• Mr Alcoran - Verified booking

  Longmace house is a beautiful property which kept the old features and combined it with modern touches. It is bang in the middle of Arundel so was a great base to explore the town and its surrounding areas. The property was very spacious and well equipped, perfect for a family getaway or even a gathering with friends. We also luckily stayed during a weekend where the farmers market was held and it was a real treat. Although no allocated parking, I wouldn’t worry about it, plenty of car parks and on street parking, there is also free parking on mill road if you get lucky with a space. We had a restful and enjoyable stay, plenty of walks for the dog too. We highly recommend this place and Paul was very informative prior to our arrival which was a bonus.

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