Dog Friendly Villas In South Hams

Reviews

What our customers say about their holidays

• Sylvia - Verified booking

  To start with, directions were sketchy and the place was badly signed from the road, and could only be seen coming from the opposite direction.

  It was trying after a long drive. The cottage was comfortable but space was very limited. There was no room for a dog bed, and nowhere to stow our suitcases except on the spare beds. The facilities were pretty OK. Not so keen on the bathroom being just a sliding door away from the kitchen, not sure if that is legal, but shower was good. There was no room to do things like drawing, jigsaw puzzles etc for when it was raining, which happened a lot during the week we were away, NOT your fault! Furniture and beds were comfortable and the electric heating worked well, but some of the decor was 'tired'. The walls to the neighbouring cottages were thin so a bit noisy at times. Outside space for the dog was excellent. In the end we came home a day early because the cottage was so cramped and there was no room for pastimes to occupy us when it was raining, also no phone signal was a big disadvantage when my husband needed to be contacted by his Clinical Nurse Specialist during treatment for cancer and the builder working on our house while we were away could not contact us. Neither could we contact them unless we drove out of the village and the whole point of this particular holiday was to relax and not have to go anywhere much while we were there. All in all, the holiday did not meet our expectations of a relaxing week by the sea, exacerabated of course by Covid restrictions so we couldn't go out for a meal, but that also is NOT your fault.

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• Perry - Verified booking

  Barberry Brook was awful, it was filthy, dusty, run down, absolutely full of cobwebs/spiders/Insects and flies.

  We could not stay there. The owners weren’t there to greet us, we were wandering around for 45 minutes before just letting ourselves in to be disappointed. After phoning them to complain they were extremely rude and uncooperative. We had to wait well over an hour and 30 mins for them to return. The whole site was nothing like the photos, very run down, no tennis court as advertised, filthy games room and junk everywhere. The Photos online seem to be from years ago. Sykes wouldn’t return our calls to the emergency helpline, therefore leaving us stranded with zero assistance at 7pm. We wanted help for an alternative accomodation and none was given. Therefore we left the property and booked into a hotel, leaving for home the next day. We have now been told we cannot claim our money back. I have left a review on trip advisor with more details. We will never use or recommend Sykes again, and have been left extremely upset and our holiday ruined. This needs looking into further, I would suggest Sykes visits these kind of holiday cottages/establishments every so often to review the star rating as this certainly was far from a 4 star and very overpriced. We will carry on trying to get our holiday refunded as we feel it’s extremely unfair as to how we have been treated, especially trying our hardest to get help from Sykes but being left until the next day without any contact from them.

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• Anthony - Verified booking

  Several issues.

  1. First evening. The electricity went off when I was in the shower. Called on site manager about 6.00pm. Turned out there is a meter that has to have £1 coin inserted several times to keep the power supply on. Although this is free, we didn't know this had to be done. 2. Also first evening. Bought some shopping in local supermarket. Heated the electric oven up to 180 temperature and soon after there was a strong greasy smell and the oven was close to smoking, so the food was burnt. Also when the hot plates were in use, the oven came on as well, even when switched to off. So called manager back and he checked it and said he couldn't touch it, not to use it and to phone Dartmouth office on Sat 17th Sept. On the 17th the maintenance man came and had to use pliers to adjust the temperature knob as best he could. On Saturday evening we used the oven again and it still became very hot and the temperature indicator was still not correct. We had to turn it down to about 130. 3. The accommodation next door, 305, is being refurbished and so from mid week onwards there was drilling, banging and endless use of power tools. This started about 9.00 am and, when we returned back after a day out, it continued until about 5.30pm. We are disappointed about the issues we encountered. The accommodation is not worth what we paid. Please respond to this complaint. Mr T and Mrs J Pearce

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• Nickola - Verified booking

  We have used Sykes cottages many times before and this was the first time we have had cause for complaint.

  First impressions of the cleanliness of the cottage were good but we soon realised it had not been cleaned properly and there was a lot of dog hairs. Underneath the furniture had not been cleaned and we also found a used tissue under one of the sofas. There was a lot of dust and hairs underneath them and this could have easily cleaned by just pulling the sofa out. Also when we lifted the rug we found that the floor around it wasn’t as clean as underneath it. We realised that my husband was having a reaction to the pet hairs as he kept getting a tickley cough whenever we were in the property and especially at night, which even though he has never had any reaction to pets before it has totally disappeared since we have been home. The cooker instructions were a bit confusing and the grill came on with the oven and burnt the outside while the inside was still raw, hence we didn’t cook in the property. An iron was provided but no ironing board. Previous properties we have stayed in with Sykes have been let by the owners but this one we noticed was looked after by a letting company so you didn’t get the personal touches to the stay and it will definitely be something I make sure of next time.

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• Madeleine - Verified booking

  We love Hope Cove and have visited every year for the past 10 years.

  Our experience with your company was excellent and we can’t fault that however, Whilst the property was in a great location it isn’t really suitable for more than two people. We came as a three with our dog and struggled with the space. For example, We had to store all our beach stuff outside (thank goodness it was sunny), other items in our car, and it was impossible to find space to extend the dining table - it’s almost pointless having it there taking up much needed space. We also had issues with parking and quite often we didn’t manage to get a space which was very frustrating as it meant we had to pay additional costs to park in the town car park when the property is advertised with car parking. The shower also didn’t drain - we bought sink unblocker - there was an old hot cross bun in the cupboard on arrival and we generally felt the pictures used to advertise the property were misleading. When we return to Hope Cove in the future we would not book Thornlea Mews again and would not recommend it to anyone travelling in a party bigger than a couple.

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