Villas In Dorset

Reviews

What our customers say about their holidays

• Shaunna - Verified booking

  After staying along Marine Parade for a number of years in different apartments, we were excited for our stay.

  Admittedly, I was slightly disappointed in some of the facilities and comfort elements available. The bedrooms and bathroom were relatively spacious. However, we did find the main bed extremely uncomfortable (way too firm).. resulting in a few aches and poor sleep throughout the course of the week. The fact that the blinds are extremely thin (almost paper like) and are unaccompanied by curtains, the rooms are extremely bright from the early morning. Both my husband and my daughter struggled managing to sleep past 5.30am due to being unable to block out any light. This hugely impaired the week. The living area was well equipped with DVDs and games, however, the sofa was really unwelcoming and extremely uncomfortable. The cushions do not support anything, and it felt extremely worn. This resulted in a bit of a fight for the lone bucket chair of an evening when we resided back to the apartment. The rug in the living room was also disgustingly dirty, and rolling up at the corners causing a trip hazard. With the cost of the apartment, we really would have anticipated better. The kitchen would benefit with a cupboard specifically for storage of food items. As we stayed for 7 nights, items like tea, coffee, cereal, snacks, juice were essential.. however, there was absolutely no where to store these. Many things were left in bags on floors, which isn’t really the experience we were hoping for. A main concern was when we came to dispose of garbage on the upper floor. My husband went to find where the disposal was, and the door on the top floor slammed shut, locking him out on the roof terrace with no method of contacting. His phone was still in the apartment. He was locked on the roof for nearly 40 minutes and he had to climb over a fence and through a hedge to get back resulting in dirty clothes and a cut head! He had the apartment keys however none would open the top terrace door. The apartment didn’t feel particularly clean.. personally finding used hair bobbles, bracelets, clips from what I can assume was past residents. There was also no tools to clean it personally. Having an apartment opposite the beach almost guarantees sand / dirt, however no brush or hoover was available to keep on top of the mess. More than once throughout the week, I attempted to clean the floor with a dustpan, however, this wasn’t a practical option. Overall… the beautiful views of Lyme Regis guaranteed my family a nice week.. however, admittedly, most places, if not all that we have stayed in prior were better equipped than this one sadly.

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• Julie - Verified booking

  My friend and I very much enjoyed our 4 days spent in the Lobster apartment.

  The views were spectacular, a pair of binoculars would have been an added bonus, and the property was furnished and equipped to a high standard. I had noticed in some reviews that the degree of comfort of the sofa had been mentioned, this didn't seem to be a problem although we didn't spend much time in the apartment as the weather was so glorious to sit on it for long! Perhaps a little low and too deep for me but not an issue. I was in the double bedroom and the firmness of the mattress was ideal, I couldn't have slept better. Food storage in the kitchen area was lacking slightly but we could understand how it would have been difficult to squeeze in any more cupboard space. We very much appreciated all the small touches, books, dvd's, hairdryer, iron etc and the discreet notices. Unfortunately, we didn't get round to eating in Tom's restaurant below though the menu looked very interesting, but the owner, (we assumed) was extremely friendly and helpful. Booking through Sykes was easy and they were helpful too as was the person who happened to greet us at Lyme Bay holidays when we picked up the keys. All in all it was a wonderful and much needed short break away after a very difficult time in my life. I would certainly recommend Lobster, and indeed already have to friends upon my return.

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• Pam - Verified booking

  This is my second visit.

  The location is perfect. Cleanliness 10/10 - well done housekeeping. Some milk would have been appreciated - thank you for the other welcome pack items. Quality of the towels could be better - a Bath sheet and a flannel would be nice, and a hand towel for the kitchen. Shower needs a shelf/hanger for soaps etc. Bedrooms need coat hooks or over door hangers. However you need to throw away all of the furniture in the living room and start again. The settee and chair are awful. The dining chairs are rickety and the table scratched. The mattresses are very hard but we adjusted to the level of firmness! We could not find the bin store - the keypad on the door would not open and it was not clear if the bins that were outside the other door were for Lobster. I will certainly return for a third visit as the position and views cannot be beaten. Your price was also very competitive. On my previous visit you could lock the staircase door and outer door - not any more, so we did feel that unauthorised people could access the staircase. Perhaps this is for fire regulations ? We look forward to a third visit and hope the settee and chair will be regimes in a skip.

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• Carol - Verified booking

  We had a nice stay in Lobster - it was very clean and the bedrooms were immaculate with comfy beds and good/clean/new bedlinen.

  However, as numerous guests have been stating for the last FIVE years (please see the guest book in the property) the sofa is dreadful - old/shabby and worn out. Please do consider replacing this, as five years' of complaint with no action suggests that the reviews are not in fact being noted. We also had an issue with the heating and hot water - there was none at all on the first night. The manual in the apartment says to note the boiler instructions in the airing cupboard but there are no instructions. We logged a complaint with the out of hours services but this was not acted on - apparently there is a recurring issue with this service. The next morning, still with no heating or hot water, we had to Google the workings of the boiler and only then were able to work out what needed to be done to get it to work. This is not what we expect on a holiday - to have to research online how the boiler should work!

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• Nicola - Verified booking

  Loved our stay here.

  It was spacious, warm and comfortable. Well equipped and perfectly located. We walked into Charmouth along the coast path a couple of times and it was a lovely walk. Bag of treats on arrival was nice and there were some lovely things in there, thank you. Definitely would stay again Pool was absolutely freezing as expected with it being outside. Points of note: Garden could do with some maintenance, the paving slabs were loose on the different levels so wobbly if you stood on them. I also was a bit frustrated that I had to make the beds when I got there and the bedding was just dumped in a bag in the room. Rest of the property was clean but I had had a long drive and didn't really want to have to set up all the beds before we could use them.

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