Holiday Apartments in Glenridding

Reviews

What our customers say about their holidays

• Krupesh - Verified booking

  If there was below zero rating.

  I would give this. This was our first holiday after the birth of my son who is now 8 months. Our precious moments with him were ruined correcting the catalogue of failures in this house. Some of these are listed below. Upon arrival, the bathroom in which you cannot swing a cat was left unclean. There were skid marks in the toilet, brown fresh smudge marks the (size of two fingers) on side of the door, the sink had bits of someone’s mouths spit stuck on it Willis appeared to not have been cleaned for a while, the shower handle was sticky, the bathroom door handle did not lock and the toilet (the icing on the cake) had a huge crack in the ceramics the panel. Something which I’m led to believe the owner is aware of but has decided to not fix. The toilet crack leaks toilet water a very small drip leading to the bathroom floor (be it very slowly). My wife called lakelovers around 5pm (keys in safe place from 4pm) and various calls, messages and after number of hours wait, the bathroom is superficially cleaned. Our first precious moments with my child on his first holiday ruined. Our evening ruined. Same night, my wife decides to make my 8 months olds baby milk and make some porridge for him to eat. Noting this is a self catering house, the pan to warm his milk and make porridge is dirty with food being stuck on the edges. The utensils all have dried food stuck on sides which has been left uncleaned for weeks. This food had now started to darken, harden and had bits of dust catching onto the food which makes a beautiful view as one can imagine. Neither I nor my wife could cook that day, make food for our child or the day after. An issue again which was notified to the agent the same day of arrival who said they could not get someone out the whole of Sunday (noting it was around 5-6pm on Saturday when lake lovers were notified). Lakelovers offered to pay for two bottles of water (approx. £ 2.50) by way of reimbursement for our troubles. Now let’s move to the kettle - the kettle handle was sticky to a point that it could be mistaken for super glue. One would have to wear gloves to simply touch the kettle. Inside when opening the kettle we had mould like limescale built up over weeks on end of not cleaning. This being a hygiene issue could not be used to make milk for my child or be used to boil water. The Microwave plate - again with bits of food stuck to the plate. The oven, the hob and the fridge - well no surprises there, again same issue of uncleanliness. Now let’s move to the windows - these windows have issues with being opened and if you are to brave enough to cook then be warned the air from the food will remain in the house. There are no known fire safety measures. The sitting room carpet sheds and is quite sticky and smelly in places. Needs a deep clean. The room has a TV, but hopefully you can change the channel and watch TV as the button from the remote are falling off, they are just about intact. The sofa due to wear and tear could do with a replacement. The firmness of the sofa is lost and when you sit in, you will sink in. The cabinet door below the tv has no handles and does not close properly. The kitchen sink due to its design flaws, drips water to the cabinets and sides of your cleaned dishes every time you wash your dishes. Not a complaint but something you need to bear in mind. Now we move to the bedroom. The bedroom door will open one third of its full opening. Just enough for you to be able to go to your side and play to you to me with the baby and get into the bedroom. In the event of a fire, I hate to imagine how one would even get out, given such tight opening. Also just imagine if you are slightly overweight then good luck getting in. I guess it’s the owners way to discriminate against fat people. The room is just about big enough to allow for full opening, it’s just the layout of the room, so size isn’t the issue here. The bed - well. The woods underneath the bed keep falling in the middle of the night and these need to be adjusted for the mattress to then sit properly on. You need to do this once every few hours if you want a good night sleep. The size and depth of the bed mattress is the size and depth of your duvet, so if you want a good night sleep bring your own mattress. All of the above has been notified to lake lovers within the first two days of our stay. Whilst some issues like cleaning and parts of maintenance were resolved after spending days on end calling, emailing, sending pictures and then following up, some issues still remain outstanding after 7 days of stay. Note the cleaner has spare keys, and will enter the house without notifying you. This was a concern when my wife had just come out for a shower and was getting changed and the cleaner came unannounced to fix some of the above issues and used her own key to get into the property which we were staying in. Invasion of privacy I wonder. In summary, there are health & safety issues - crack in the toilet; bedroom door not closing; no fire safety equipment; windows not opening. There are health issues due to hygiene and cleanliness - kettle, microwave, oven, fridge, to name a few. There are ongoing maintenance issues such as bathroom door not locking, cabinet below tv stand, strengthening of bed base etc. There is a formal complaint in place and which I intend to request a full refund for. The quality of my stay was fully ruined. I would strongly recommend you stay clear from this property unless you want to learn on how not to let you holiday home. I hope the agent and owner take serious note of the issues as I have not ruled out taking legal action. There is photographic evidence of all the issues highlighted.

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• Krupesh - Verified booking

  If there was below zero rating.

  I would give this. This was our first holiday after the birth of my son who is now 8 months. Our precious moments with him were ruined correcting the catalogue of failures in this house. Some of these are listed below. Upon arrival, the bathroom in which you cannot swing a cat was left unclean. There were skid marks in the toilet, brown fresh smudge marks the (size of two fingers) on side of the door, the sink had bits of someone’s mouths spit stuck on it Willis appeared to not have been cleaned for a while, the shower handle was sticky, the bathroom door handle did not lock and the toilet (the icing on the cake) had a huge crack in the ceramics the panel. Something which I’m led to believe the owner is aware of but has decided to not fix. The toilet crack leaks toilet water a very small drip leading to the bathroom floor (be it very slowly). My wife called lakelovers around 5pm (keys in safe place from 4pm) and various calls, messages and after number of hours wait, the bathroom is superficially cleaned. Our first precious moments with my child on his first holiday ruined. Our evening ruined. Same night, my wife decides to make my 8 months olds baby milk and make some porridge for him to eat. Noting this is a self catering house, the pan to warm his milk and make porridge is dirty with food being stuck on the edges. The utensils all have dried food stuck on sides which has been left uncleaned for weeks. This food had now started to darken, harden and had bits of dust catching onto the food which makes a beautiful view as one can imagine. Neither I nor my wife could cook that day, make food for our child or the day after. An issue again which was notified to the agent the same day of arrival who said they could not get someone out the whole of Sunday (noting it was around 5-6pm on Saturday when lake lovers were notified). Lakelovers offered to pay for two bottles of water (approx. £ 2.50) by way of reimbursement for our troubles. Now let’s move to the kettle - the kettle handle was sticky to a point that it could be mistaken for super glue. One would have to wear gloves to simply touch the kettle. Inside when opening the kettle we had mould like limescale built up over weeks on end of not cleaning. This being a hygiene issue could not be used to make milk for my child or be used to boil water. The Microwave plate - again with bits of food stuck to the plate. The oven, the hob and the fridge - well no surprises there, again same issue of uncleanliness. Now let’s move to the windows - these windows have issues with being opened and if you are to brave enough to cook then be warned the air from the food will remain in the house. There are no known fire safety measures. The sitting room carpet sheds and is quite sticky and smelly in places. Needs a deep clean. The room has a TV, but hopefully you can change the channel and watch TV as the button from the remote are falling off, they are just about intact. The sofa due to wear and tear could do with a replacement. The firmness of the sofa is lost and when you sit in, you will sink in. The cabinet door below the tv has no handles and does not close properly. The kitchen sink due to its design flaws, drips water to the cabinets and sides of your cleaned dishes every time you wash your dishes. Not a complaint but something you need to bear in mind. Now we move to the bedroom. The bedroom door will open one third of its full opening. Just enough for you to be able to go to your side and play to you to me with the baby and get into the bedroom. In the event of a fire, I hate to imagine how one would even get out, given such tight opening. Also just imagine if you are slightly overweight then good luck getting in. I guess it’s the owners way to discriminate against fat people. The room is just about big enough to allow for full opening, it’s just the layout of the room, so size isn’t the issue here. The bed - well. The woods underneath the bed keep falling in the middle of the night and these need to be adjusted for the mattress to then sit properly on. You need to do this once every few hours if you want a good night sleep. The size and depth of the bed mattress is the size and depth of your duvet, so if you want a good night sleep bring your own mattress. All of the above has been notified to lake lovers within the first two days of our stay. Whilst some issues like cleaning and parts of maintenance were resolved after spending days on end calling, emailing, sending pictures and then following up, some issues still remain outstanding after 7 days of stay. Note the cleaner has spare keys, and will enter the house without notifying you. This was a concern when my wife had just come out for a shower and was getting changed and the cleaner came unannounced to fix some of the above issues and used her own key to get into the property which we were staying in. Invasion of privacy I wonder. In summary, there are health & safety issues - crack in the toilet; bedroom door not closing; no fire safety equipment; windows not opening. There are health issues due to hygiene and cleanliness - kettle, microwave, oven, fridge, to name a few. There are ongoing maintenance issues such as bathroom door not locking, cabinet below tv stand, strengthening of bed base etc. There is a formal complaint in place and which I intend to request a full refund for. The quality of my stay was fully ruined. I would strongly recommend you stay clear from this property unless you want to learn on how not to let you holiday home. I hope the agent and owner take serious note of the issues as I have not ruled out taking legal action. There is photographic evidence of all the issues highlighte

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• Elizabeth - Verified booking

  Pure Grace (love the name btw) is a fabulous apartment in a fabulous location, the view couldn't be bettered and to be opposite Windermere and the jetties for the boats made it very special.

  The apartment is furnished and equipped to a very high and comfortable standard and it was super clean. however there were a few slightly negative things. 1. we could find no instructions for the microwave and could not figure it out. 2. we could find no instructions for the tv, apple tv asked for passwords so we were limited to BBC iplayer 3. there was a problem with the dishwasher, the middle sprayer had fallen off and we couldn't see how to attach it. 4. the plug in the hand basin in the en-suite shower room doesn't work. 5. the downlighters in the bedroom with the en-suite give off migraine inducing flashes when they have been on for a few minutes. (I emailed Lakelovers with these comments during our stay but had no reply) 6. some nicer mugs would be good. Worth noting for others that the welcome packs are very basic i.e. a few tea bags, coffee sachets, sugar sachets, UHT milk sachets and a few biscuits. Not really worth having, you will have to bring your own initial supplies. The purple folder says that some chocolates were left for our enjoyment, however there were no chocolates. Although very clean and comfortable, it all felt very impersonal and business like. There was a notice beside the lift warning that it could break down at any time due to power shortages, it advised us to use the stairs or put luggage or shopping in the lift and send it on its own. it advised that if we were in couples or groups that not all members should travel together then at least someone would know if we were stuck in the lift - slightly alarming. however the apartment is only one floor up and it is easy to send luggage up/down. although I have listed these 'negatives' they are by way of reporting and would not stop us renting Pure Grace again, we would also recommend it to others.

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• Mollie - Verified booking

  Really nice place to stay.

  Right in the centre of everything from walking / driving distance. The apartment was clean and tidy upon arrival and instructions how to collect the keys from the apartment prior to arrival was very clear. The apartment has the basic things you need for your stay. To access the apartment you need to go up around 30 steps so if you have walking difficulty’s or mobility issues I would check this prior to booking. Salt , pepper , oil , hand soap , washing up liquid , cloths , tea towels and limited dishwasher tablets was also provided what we was unaware off. Also a welcome box with tea bags / coffee / biscuits / sugar / milk sticks was in the apartment kitchen , this was a unexpected nice touch. The allocated parking spot was available the whole time we arrived although upon check out there was a car blocking us in behind our car , but lucky we could get out from a tight squeeze down the other parking space next to it as there was not a car there. If there was we would have not been able to get out. The night before the same car was also blocking us in but by time we went out late afternoon it was gone so had no issue getting out. The only thing I would say and it has been mentioned on another review is maybe a welcome pack , as we was not sure where to put the rubbish and instructions on the Wi-Fi code and maybe how to use the hive and what to do with used towels / if we was required to strip the bedding etc. Overall though it was a lovely stay and would definitely recommend Windermere Crescent , brilliant for small family’s or a couple.

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• Amanda - Verified booking

  The shower was weak and it was either too hot or too cold.

  There was no way of washing up the pots, pans, plates etc because no sponge was provided or washing up liquid (I don’t see why we would have to fork out for that ourselves). The bed was so low and extremely uncomfortable, I couldn’t sleep very well for the whole time we were there and it made my sciatica worse. There was a painting on top of the bed which fell and almost smacked us in the face on our last night there. There was black bits all over the bed when we first arrived, the cupboard under the TV kept tipping forwards at the slightest touch, the TV remote was an absolute joke! Sticky keys, couldn’t change the volume, was a massive hassle to even put it on the normal TV setting. The fridge was also tipping forwards at the slightest touch. The sink was shambles. The hot water took forever to reach it, and it was a pathetic weak stream! Just like the shower but worse! Parking was shambles but that was fully expected. The upstairs neighbours LOVE to listen to the TV at max volume at 1am which made for a really restless night. Would not recommend and will not be staying again. I’ll be seeking some sort of compensation for a chaotic and awful stay. Forgot to mention the signal is awful and there is no WiFi (no WiFi is clearly stated on the ad), but if you’re after 4G/5G usage - forget it.

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