Holiday Apartments in Staveley

Reviews

What our customers say about their holidays

• Tracy - Verified booking

  This was & is a fabulous place to stay.

  Such a great location, beautiful property & absolutely spotless, we have just had a week here & thoroughly enjoyed the break. However, there are a few points that need to be upgraded & actioned. I myself do not complain whilst I am actually there & comment later. I am aware that things could be rectified whilst there but I think it should have been top notch anyway. On previous occasions people have noted comments etc & things after haven't been improved & they definitely should be listened to, actioned & completed. Here are our notes & recommendations for immediate action necessary. No comeback to the on site cleaners at all, they definitely cleaned this accommodation thoroughly. The Owners & Holiday company should action these recommendations immediately. 1. On approach, Louper Weir should definitely be lit up, previously noted on many occasions & not actioned. 2. Light near door entrance as you can't see door key hole & step down into utility room. 3. New battery on dyson handheld as it doesn't charge any longer. 4. Dyson fan is useless, can I recommend Meaco fans, these are more efficient & effective. Previously noted & not actioned. 5. For such a top spec apartment the new luxury sofa is actually so very uncomfortable to sit on & relax. It is so soft & stupid shape. We have crooked our necks & backs trying to sit correctly & are going for osteopath treatment after now returning home. Again, previously noted & not actioned. 6. Having electric blackout blinds are a great touch, curtain furnishings are needed as there are people & cars around all the time & the blinds need to be closed to have privacy then this leaves you being in the dark all day. This has been noted on many occasions & not actioned. 7. The bed needs to be replaced to a divan & king size duvet to go with the bed & not a double on a king size. The pillows are terrible, this is where we have crooked necks from. So so uncomfortable & once again many people have commented & no action been taken at all 8. The dining table is actually outdoor furniture as I have these myself. However, the seats are so uncomfortable & definitely needs to be soft furnished chairs. Never used the Hot tub as it was too far from the property & badly lit. For such a top spec beautiful place these changes need to be made as it isn't cheap to stay. The cleaners seemed to be around all day but never came in to do anything, never met them until leaving, however it was spotless on arrival.

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• Steven - Verified booking

  Good points: Location is 2nd to none.

  Travelled all over the UK staying in similar types of property, lake windemere is up there with the best of them. The property is clean, had everything we needed for what we hoped would be a relaxing stay. The complaints about the fan are ridiculous, there is a tablet next to it with the Dyson app on it or you download it to your smart phone. Very reasonable price for what you get in return. Bad points: Arrived 15 minutes early to pick up the keys after a 7 hour drive up from the south east and was made to feel like we were asking for an extra day for free....... not a great start. Even offered to sit outside for 15 minutes. Get any ideas out of your head about being able to stay at the property and relax. The cleaner and hottub maintenance chap seem to be always at the property. There are lovely floor to ceiling electric blinds which when opened give you a fantastic view. Unfortunately we had to leave them closed to try and retain some privacy. My partner didnt really want to use the hottub as its checked every single day which seems ridiculous. She didnt want to be sat in there with some stranger just walking in. This is the only place we've stayed at in the UK with a hottub that has done this and seems obsessive. Likewise the cleaner seemed to be there every single day we were. This may not have been the case but again, its a self catering property, seems ridiculous that the cleaner is there so much. After the first night we were emailed and asked to give a "First night review" which I marked as adequate because of the privacy issues. I then had to email the office to tell them to leave us alone because we started getting phone calls and emails because of the adequate rating. Certainly won't be coming back to this property. Its not the first time we have used Sykes and had no issues at the last place we stayed at at all.

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• Shanjida - Verified booking

  Due to strict measures in leaving the country, me and my husband chose the Lake District as our Minimoon for some us time after a very stressful month wedding prepping.

  After searching for hours for the perfect cottage in Windermere, non of the others came close to the Lower Lake View. I had my eyes set on this throughout my whole search. The only thing that would have set us back would be the price as it was a lot more than the others we saw. However, I am so so SO glad we picked this one! You 100% get what you pay for and this cottage was by far my favourite get away. Everything about it was so beautiful! The fact that it was in a little secluded area which required the keys to get through the gates, the private parking, the facilities inside the cottage such as utility room, fully loaded kitchen, two bathrooms, two smart TV’s - my list could go on! It has everything included which is listed in the accommodation details so is literally what it says on the packet. BUT, the one thing it did not mention, is the absolutely beautiful sunset view of the lake we watched every night from the hot tub on the terrace of our cottage. It truly was a dream. This cottage exceeded our expectations by far and made our wind down time for our minimoon a beautiful one. The customer service was absolutely spot on, the staff at the office made our key collection quick and easy, they had given us a courtesy call after our first night to check up on us, the caretaker was so sweet and bubbly when speaking to us at the end of our stay about how it was and even the cleaner of the hot tub we bumped into was lovely! I could not recommend the Lower Lake View enough and will definitely be coming back!!!!!

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• Dani - Verified booking

  Overall another good stay.

  Good location to retreat back too and nice views. Overall pictures shown are exactly what you get and this is our second stay here now. A few niggles that need addressing - frying pan severely burnt - couldn’t/ didn’t want to use it, needs replacing. - mould by front door needs addressing as I got some of it on my trousers when entering the building, obviously a damp issue near the window/door as water on windowsill as well. - 2 tiles in the entry porch are loose and need taking up and refixing. - cleaning store is right next to the property, so the cleaner was there, the hot tub people were there and the groundsman were there at various times in the morning which was a little annoying as it wasn’t discreet and ruined the atmosphere of the place most mornings. The people however very lovely and friendly but just the cars parked right outside, the backwards and forwards of the gates and level of noise was a pain point. Suggestions - we couldn’t use underfloor heating or more didn’t no how to perhaps better instructions for this one. - a parasol needed for hot tub area, can feel very overlooked but also a few days it was super sunny and would have been nice to sit and read a book up there. Thanks for a good stay.

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• Heather - Verified booking

  A spotless cottage and fabulous hot tub with a good view of Windermere.

  Remember access gained by the door tucked around the right hand side Lovely bedroom and en-suite all modern but lacked a cosy feel in the main living area. A few elements that I would expect for a 5 rating cottage require addressing Smart tv’s not very smart when not connected to the Wi-Fi due to incorrect Wi-Fi information but was soon sorted out. Quooker tap do not work but kettle was provided Lights to the hot tub requires sorting, on a evening please watch the last step it is not well lit, when you go onto the Hot tub level. Electric gates at the top became a challenge to open in windy weather we had to get help to hold the gates open (a known problem that requires sorting) No welcome pack of goodies in the cottage, not even a pint of milk. It is the first cottage we have had that did not provide this and we have multiple cottage throughout the uk The service from Lake Cottage holidays was outstanding the call the following day of arrival to check everything was ok was a surprise I wish other cottage companies would do the same.

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