Holiday Apartments in Staveley

Reviews

What our customers say about their holidays

• Tracy - Verified booking

  This was & is a fabulous place to stay.

  Such a great location, beautiful property & absolutely spotless, we have just had a week here & thoroughly enjoyed the break. However, there are a few points that need to be upgraded & actioned. I myself do not complain whilst I am actually there & comment later. I am aware that things could be rectified whilst there but I think it should have been top notch anyway. On previous occasions people have noted comments etc & things after haven't been improved & they definitely should be listened to, actioned & completed. Here are our notes & recommendations for immediate action necessary. No comeback to the on site cleaners at all, they definitely cleaned this accommodation thoroughly. The Owners & Holiday company should action these recommendations immediately. 1. On approach, Louper Weir should definitely be lit up, previously noted on many occasions & not actioned. 2. Light near door entrance as you can't see door key hole & step down into utility room. 3. New battery on dyson handheld as it doesn't charge any longer. 4. Dyson fan is useless, can I recommend Meaco fans, these are more efficient & effective. Previously noted & not actioned. 5. For such a top spec apartment the new luxury sofa is actually so very uncomfortable to sit on & relax. It is so soft & stupid shape. We have crooked our necks & backs trying to sit correctly & are going for osteopath treatment after now returning home. Again, previously noted & not actioned. 6. Having electric blackout blinds are a great touch, curtain furnishings are needed as there are people & cars around all the time & the blinds need to be closed to have privacy then this leaves you being in the dark all day. This has been noted on many occasions & not actioned. 7. The bed needs to be replaced to a divan & king size duvet to go with the bed & not a double on a king size. The pillows are terrible, this is where we have crooked necks from. So so uncomfortable & once again many people have commented & no action been taken at all 8. The dining table is actually outdoor furniture as I have these myself. However, the seats are so uncomfortable & definitely needs to be soft furnished chairs. Never used the Hot tub as it was too far from the property & badly lit. For such a top spec beautiful place these changes need to be made as it isn't cheap to stay. The cleaners seemed to be around all day but never came in to do anything, never met them until leaving, however it was spotless on arrival.

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• Steven - Verified booking

  Good points: Location is 2nd to none.

  Travelled all over the UK staying in similar types of property, lake windemere is up there with the best of them. The property is clean, had everything we needed for what we hoped would be a relaxing stay. The complaints about the fan are ridiculous, there is a tablet next to it with the Dyson app on it or you download it to your smart phone. Very reasonable price for what you get in return. Bad points: Arrived 15 minutes early to pick up the keys after a 7 hour drive up from the south east and was made to feel like we were asking for an extra day for free....... not a great start. Even offered to sit outside for 15 minutes. Get any ideas out of your head about being able to stay at the property and relax. The cleaner and hottub maintenance chap seem to be always at the property. There are lovely floor to ceiling electric blinds which when opened give you a fantastic view. Unfortunately we had to leave them closed to try and retain some privacy. My partner didnt really want to use the hottub as its checked every single day which seems ridiculous. She didnt want to be sat in there with some stranger just walking in. This is the only place we've stayed at in the UK with a hottub that has done this and seems obsessive. Likewise the cleaner seemed to be there every single day we were. This may not have been the case but again, its a self catering property, seems ridiculous that the cleaner is there so much. After the first night we were emailed and asked to give a "First night review" which I marked as adequate because of the privacy issues. I then had to email the office to tell them to leave us alone because we started getting phone calls and emails because of the adequate rating. Certainly won't be coming back to this property. Its not the first time we have used Sykes and had no issues at the last place we stayed at at all.

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• Shanjida - Verified booking

  Due to strict measures in leaving the country, me and my husband chose the Lake District as our Minimoon for some us time after a very stressful month wedding prepping.

  After searching for hours for the perfect cottage in Windermere, non of the others came close to the Lower Lake View. I had my eyes set on this throughout my whole search. The only thing that would have set us back would be the price as it was a lot more than the others we saw. However, I am so so SO glad we picked this one! You 100% get what you pay for and this cottage was by far my favourite get away. Everything about it was so beautiful! The fact that it was in a little secluded area which required the keys to get through the gates, the private parking, the facilities inside the cottage such as utility room, fully loaded kitchen, two bathrooms, two smart TV’s - my list could go on! It has everything included which is listed in the accommodation details so is literally what it says on the packet. BUT, the one thing it did not mention, is the absolutely beautiful sunset view of the lake we watched every night from the hot tub on the terrace of our cottage. It truly was a dream. This cottage exceeded our expectations by far and made our wind down time for our minimoon a beautiful one. The customer service was absolutely spot on, the staff at the office made our key collection quick and easy, they had given us a courtesy call after our first night to check up on us, the caretaker was so sweet and bubbly when speaking to us at the end of our stay about how it was and even the cleaner of the hot tub we bumped into was lovely! I could not recommend the Lower Lake View enough and will definitely be coming back!!!!!

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• Lynn - Verified booking

  Good Morning I have just returned home after spending 3 nights in your cottage.

  The cottage itself is beautiful, however I was thoroughly disappointed at our inability to access the internet or watch television. We did speak to the people from your Ambleside office who sent out the maintenance team, they were unable to connect the internet as they said it had been cut off from outside somewhere. They then reported this to their manager who said they would contact the owner and get back to us. As yet, I’m still waiting on a return call to the only phone that could pick up a signal as the rest of us were relying on internet as two of us were visiting from Canada. My husband was supposed to be working from home and was unable to do so. We also reported a bleeping noise that went off every five minutes and kept us awake, the maintenance crew couldn’t find where the noise was coming from so disconnected the “flood system “, this didn’t rectify the problem as the bleeping still continued. I would like to suggest that the welcome pack is put on the worktop as it was in the bottom drawer and we didn’t find it until yesterday. Also it would be a good idea to have instructions on how to operate the washer/dryer and cooker. We could only get the oven to work. I was really disappointed as I feel I paid over £700 for 3 days and expected everything to be in working order. These are things I feel should be checked before every new arrival. Regards Lynn Crawford

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• Gemma - Verified booking

  Turning up on the first night in the dark to no signage on the gate itself wasn't very helpful, it was only sign posted from 1 direction on the road, having never been before and In pitch black we wasn't sure where to go.

  Definitely a sign on the main gate would be helpful. The front room was cold, 2 fan heaters had been left however 1 fan doesn't work the other only blows cold air, we spent the evenings with blankets on the sofas. I could only imagine how cold it would actually be given the temperatures outside plumited. No way of changing the heating temperature either. The heating wasn't the only boiler issue, with only 2 of us here even after running one bath the hot water runs out and you have to wait for the full system to top back up. Not ideal as this took a couple of hours too. Also the main bathroom with the bath only had frosted glass windows looking onto the car park. No blinds, when the bath is straight opposite the window this definitely needs a blind. Beeping noise coming from the second bathroom, having looked at previous reviews this issue had been raised before and yet not fixed? In the main bedroom there was a lovely beemd fireplace with such potential however it was just filled with all WiFi boxes which on a night lit up the room. I imagine in summer sat out around the back with the view would be quiet nice, however we got the impression it had been rushed with not much thought or consideration gone into. Shame for such a lovely area

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