Apartments In Grasmere

Reviews

What our customers say about their holidays

• Elizabeth - Verified booking

  Pure Grace (love the name btw) is a fabulous apartment in a fabulous location, the view couldn't be bettered and to be opposite Windermere and the jetties for the boats made it very special.

  The apartment is furnished and equipped to a very high and comfortable standard and it was super clean. however there were a few slightly negative things. 1. we could find no instructions for the microwave and could not figure it out. 2. we could find no instructions for the tv, apple tv asked for passwords so we were limited to BBC iplayer 3. there was a problem with the dishwasher, the middle sprayer had fallen off and we couldn't see how to attach it. 4. the plug in the hand basin in the en-suite shower room doesn't work. 5. the downlighters in the bedroom with the en-suite give off migraine inducing flashes when they have been on for a few minutes. (I emailed Lakelovers with these comments during our stay but had no reply) 6. some nicer mugs would be good. Worth noting for others that the welcome packs are very basic i.e. a few tea bags, coffee sachets, sugar sachets, UHT milk sachets and a few biscuits. Not really worth having, you will have to bring your own initial supplies. The purple folder says that some chocolates were left for our enjoyment, however there were no chocolates. Although very clean and comfortable, it all felt very impersonal and business like. There was a notice beside the lift warning that it could break down at any time due to power shortages, it advised us to use the stairs or put luggage or shopping in the lift and send it on its own. it advised that if we were in couples or groups that not all members should travel together then at least someone would know if we were stuck in the lift - slightly alarming. however the apartment is only one floor up and it is easy to send luggage up/down. although I have listed these 'negatives' they are by way of reporting and would not stop us renting Pure Grace again, we would also recommend it to others.

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• Chris - Verified booking

  Stunning apartment, luxurious as promised, the view of the lake and the mountains beautiful.

  We were disappointed that there were no Xmas decorations considering we’d booked a Chrismas break away, this is the first time ever we’ve had to take our own. The key pick up rather impersonal no directions given etc. No welcome pack or basic provisions again a first out of numerous cottages we have rented in the past. Housekeeping rather lax. Although clean and tidy little things had been missed or forgotten. The dishwasher door was broken this has been reported twice on previous reviews, the hinge was broken making it very dangerous. In addition the smell from the dishwasher was disgusting, the soap dispenser wasn’t working. Cupboards untidy no attempt to group items to make things easier to find, some cooking items and table mats dirty. Knives useless, our Chrismas day turkey was hacked rather than carved. Instructions missing for key items. No instructions for heating, cooker instructions eventually found in kitchen. Reported lack of instructions for heating and someone turned up with portable heaters! We were too hot not too cold. The second bedroom was like a sauna it was set at 28 C we discovered on our final day when we managed to work out how to use the heating controls. Batteries had run out on remote control, no TV for our first night. Light bulbs in bedroom out. No basic toiletries in bathrooms. A minor but irritating point was no champagne glasses. Broken leg on sofa. There just seemed to be a lack of care, although luxurious something missing!!! Reflected in some way in that there was no Guest Book allowing you to leave personal comments, hence this rather lengthy review. Would we recommend it to others, yes with caveats. Would we return, yes, as we would be more prepared and that view is to die for!

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• Paul - Verified booking

  Very disappointed.

  This was our second stay at the property and we thought that the 'hiccups' from last time would be gone. Not so. We were disappointed with the cleanliness of the property when we arrived, as we were last time. We thought that lights that didn't work last time surely would this time, wrong! The balcony door had been left half open when we arrived and in a broken state. Reporting this, the maintenance man arrived quite quickly and gave us the best offering he could, ie a screwed in piece of wood to hold it in place and a screwdriver so that I could open it when required (I was not unhappy with this scenario and the maintenance man was very helpful). I had a call back from yourselves with a comment that this had been reported to the owner who was organising a new door(!!) and that they would discuss compensation with him. Compensation wasn't an important item, but when I then get a call from yourselves saying that you had done all that you could so no compensation was appropriate, I was slightly miffed, as this somewhat misses them point. From being happy with your response I went to not wanting to use you again, and wondering if social media is the best way to warn others.

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• Joan - Verified booking

  Rydal is a lovely apartment, spacious and very well appointed and comfortable, with great views (despite the scaffolding).

  The grounds immediately outside the front door are lovely and a great space with views across to Windermere. I saw deer in the lower field at dusk and heard an owl too. However, we did have issues with the t.v.’s of which there are 4. The smart t.v. In the lounge was a bit hit and miss and we couldn’t get further than channel 5; we couldn’t get basic channels on the kitchen t.v.; couldn’t get anything on the small bedroom t.v. - just broken picture. While the apartment had just about everything one required a proper toilet roll holder and small pedal bin in the en suite bathrooms would have been appreciated. Because of the weather (rained a lot and was cold although both the heating and fires were a bonus) we were unable to make use of the patio and garden area but the steps looked very precarious from the patio doors and those down to the lawned area (we are seniors - so maybe younger people would cope). Never the less we thoroughly enjoyed our holiday at Rydal and would recommend it.

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• Rajan - Verified booking

  This is a single room studio apartment with a small kitchen, a double bed and a 3 seater sofa.

  The kitchen was very well stocked with high quality wares and the bathroom with dedicated shower was also of a good standard. But, space is quite limited particularly if you decide to stay for a week. The single-room space is tightly packed with the above facilities leaving no free space to even stretch or do yoga in the mornings. Smoke alarm is sited in the low ceiling close to the cooker which frightened us but fortunately we didn't set off the alarm with our limited cooking! Activity in the upstairs flat can sound booming sometimes due to low ceiling. Lack of on-site parking is definitely an issue as spaces may not always be available in the three designated car parks for the long-stay permit issued. We felt a space for the studio could have been carved out of the three/four car parking bay that adjacent prospect house guests have. All this said, the studio is well situated, generously kitted out and well maintained, worth considering

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