Group Accommodation Apartments In The United Kingdom

Reviews

What our customers say about their holidays

• Wendy - Verified booking

  Sea Vista is one of ‘the’ best apartments we have stayed in during our 12 years with Carbis Bay Holidays/Sykes Cottages.

  Parking was brilliant (a joy to pack and unpack undercover…!), the bonus of a lift was a real plus making our arrival & departure problem free. Inside so tastefully furnished with some lovely pictures and lamps. Everything you could want in a kitchen (not that we intended to use it much...!) with sparkling clean glasses, cutlery & crockery. The balcony was private and offered a place to relax when the sun shone. All in all, a beautiful apartment that we were sorry to leave! I know from personnel experience how important constructive feedback is, and these points below are relatively menial and easy to fix but should and could have been picked up on before our arrival…. which would have exceeded our experience. Attention to detail is key, small points I know, and may seem trivial but get them right and take your already 5* property to a 5*plus property. The window blind in the Twin room looks faulty and is "hanging down" on the right side at the top. We didn't use this room at all, but it may be a future complaint if not fixed. Toilet seat loose in family bathroom. Also, as you look at the shower over the bath there is mould on the righthand corner. The Dimmer switches in the Lounge are flickering (the two round ones), so we couldn't use these. The battery clock in the bedroom with a balcony appears to need a new AA battery And finally, we were unable to unlock the gate which leads down to the beach – did try all keys on the bunch but unfortunately none of them worked. Maybe a suggestion would be to label the keys, or if not required, take them off the bunch.

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• Angela - Verified booking

  On arrival we were very impressed,high end fixtures and fittings.

  Although when we came to cook dinner we had to wash every pan before we could use it,the wok was rusty. The lights above the washer/dryer were caked in grease/ dust and the opening windows were filthy inside and out. There was a cigarette above the cooker for some reason (none of our party smoked) We had issues with the heating especially at night when it went colder we followed instructions but to no avail. We eventually phoned Carbis bay who did exactly what we did but still the temperature did not move. Unfortunately we didn’t see the housekeeping notice which was hidden under our coats which we filled on arrival. A nail clipping greeted us on the dining room table. There was a hair in the bowls just as we were putting dinner out so we quickly had to wash all the plates, The apartment was full of dust and hair , I actually swept up on the Sunday under the settee and I was going to vacuum,However the bag in the vacuum was absolutely full to bursting. I was a little bit taken aback at the standard of cleaning and I’ll be suprised if it was actually cleaned prior to our visit. We arrived at 3 and were suprised to be able to get into the apartment. I didn’t want to say anything at the time because I didn’t want the hassle of someone coming in whilst we were there. I was on holiday. Disappointed to say the least my son was also disappointed because we couldn’t find the charging lead to the PlayStation. But other than that we had a good time !

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• Mrs Sandra Craven - Verified booking

  Property was not ready when we arrived at 16:30 - dirty bed linen and towels on floor, unmade beds and not cleaned. Phoned housekeeper who had no knowledge of our booking and advised neither had owner who had only left at 15:00 - she was very apologetic and said she would get cleaners to come asap. Phoned Mardsens who kept me on hold for about 5 mins then told me they had no idea what had happened. I explained what the housekeeper had said but nothing other than ‘I’m sorry’. I asked for an email explaining what had happened to be sent in a few days but still haven’t heard anything. Cleaning team were great and came about 18:30 to collect dirty laundry and made beds and said would come back to do clean following day at midday which they did. They were very apologetic and lovely people. Also the designated car space had a car in it so had to knock on all apartments to get it moved - owner of car was another residents daughter who said ‘they always park there’. Overall a very poor start to our holiday. Still waiting for email from Marsdens to explain what had happened - what if we’d arrived later at night?

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• Chris - Verified booking

  Overall the property was lovely, spacious, well stocked cutlery and crockery.

  Beds really comfortable. The views were amazing too!! Unfortunately every room wasn't cleaned to a high standard that i would expect at this price. Some of the cutlery had hairs on them, as was the plates and bowls. There were also hairs in the sinks in both bathrooms, and in the main bathroom under the scales (I don't think these had been moved in some time) The balcony/terrace was clean, well stocked furniture etc. My only issue was the hole to the left of the terrace where water drained to the downpipe. This was open and we had a little dog that could've quite easily fallen through, like possibly a child also. I suggest putting a piece of chicken wire or similar across. We had to use a small beach bucket from the utility cupboard. We attempted to use the washer dryer, and although the was function was fine, the dryer function was poor. You shouldn't have to dry something that took some 2 hours. Not sure whether this is a fault or not as we have the AEG product at home and it works better and faster.

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• Esther - Verified booking

  We enjoyed our stay and made very good use of the loft space and pool table; it was great to have this especially with teenagers.

  The accommodation is tastefully furnished with comfortable sofas and beds and lovely views from the living room and kitchen. There were a few things that could have been better. The kettle needs replacing or to undergo a full descale. Whilst I understand it's a hard water area and limescale isn't harmful, it wasn't pleasant to have chunks of it floating in hot drinks. We thought we would be ok with one bathroom but we did struggle as a family of four especially as there is no window in that room and the fan is very weak. Windows throughout the property had to be kept closed most of the day due to the amount of flies getting in. Overall though, we did have a lovely stay.

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