Group Accommodation Cottages in Lake-District

Reviews

What our customers say about their holidays

• Kasey - Verified booking

  When we arrived at the house, all seemed good, but it was as we went further into the house that we were hit in the face with some funky smells, these were only in the left side of the house where the main kitchen is.

  That seemed to be all that was wrong until we went to bed, this is because the beds were rock solid, it was like sleeping on a concrete slab. When we got up and we were cooking breakfast, to our surprise we found that all the cups and most of the plates/bowls were dirty. So instead of enjoying our breakfast we had to clean all the pots before we even started, whilst we’re on the topic of pots, there are way too many and so many that I looked at and didn’t know what it could possibly be used for. There were that many pots that there was no where in the kitchen to put our food! Out of the hundreds of dishes there was not 1 single plastic cup for kids, there was also only about 3 tea spoons! After we had managed to eat out breakfast we loaded the dishwasher and followed all the instructions in the book provided and to our surprise when we went to get the clean dishes out of the dishwasher, they were all still dirty!! We raised this and they sent a maintenance man out twice to fix it, but it never worked for the 2 weeks we were there! We were stuck with a slimline dishwasher for 7 people. Moving on, we quickly found out that there are no where near enough bins in the property. I think I counted a total of 5 and 4 of those are tiny bins that do not hold a lot. We also got quite annoyed with the dining table as it is an extendable one but all the clips to hold it together are broken so it kept coming apart. The placemats were also an issue for us as there wasn’t once complete set and the majority of them looked as though they had been eaten at the corner. There were multiple light bulbs throughout the property that were not working. When it came to wash our clothes we struggled to get them dry as the only radiators that worked were in the boot room and bedroom above the boot room. One of the beds in the small twin room has clearly been broken in the past and had a bodge job to fix it as there were L brackets holding up the head board, but they weren’t doing a good job and the headboard was moving a lot just sitting on the bed. When using the showers we found that we couldn’t rinse the shower down afterwards as the shower heads didn’t come off the wall. This made the showers very dirty very quickly. One morning we woke up and found a puddle on the main kitchen floor, we looked up and found a rather large wet patch on the ceiling and it turned out one of the skylights is leaking. The door on the master bedroom would not shut as the hinge was hanging off the doorframe, several screws had come out. We also found that there was no where near enough wardrobe space for 2 people in the master bedroom, we ended up living out of suitcases for the 2 weeks. And finally the WiFi is really bad.

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• Steven - Verified booking

  Hello I am sorry to do theirs but I would like to raise a complaint at the ...

  Hello I am sorry to do theirs but I would like to raise a complaint at the issues we have had during our stay For the whole visit we had hot water for approximately half of one day the rest of the stay the water was cold we could not shower or wash properly the electrician came and fitted a new part on the hot water but this did not improve the issue the water was hot and went cold so quick that only two people could be showered before the water went cold this was terrible for such a large party and new born babies The fridge was in a complete state the smell was terrible and there was rancid waste products behind the fridge we could not use the fridge for approx 36 hours I had to pull the fridge out clean it and disinfect the floors I do not know how the cleaners could miss this There was animal faecies all around the grounds right outside the double patio doors my daughter stood in it when we arrived We did not bring our pets so do not expect this at all There was black mould and damp in the bath rooms this is terrible and not safe at all The upstairs bedroom second from the right the window leaked causing damage to my daughters MacBook Air laptop this now does not switch on I am going to have to get this repaired The bedroom on the far right the radiator nobs are broken and cannot be adjusted causing discomfort during the night The bathroom/shower upstairs on the far right had shelves hanging of the wall The down stairs bedroom had a leak coming from the ceiling leaving water marks on the ceiling At the top of the stairs on the landing the floor was damaged and not load bearing this was unsafe The overall state of the cottage was under maintained and frankly the stay was very unpleasant I had to complain on numerous occasions about things I do not think the cottage was cleaned prior to our stay I spoke to the shop keeper and we nearly went home on day two the only reason we stayed was the adverse weather We came to the cottage with the intent to try it prior to our wedding in September we were hoping to book the whole grounds for our guests I find this very disappointing The cost of the cottage was high for four nights especially when we had no hot water also the other issues we faced The whole party think this trip was ruined The cottage has such potential and looks beautiful but in truth we are very disappointed I have photographs of some of the issues

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• Mark - Verified booking

  Overall the property size was ok for 4 adults and 4 children with a decent sized living room and plenty of bathrooms.

  Kitchen is small and big enough for one person to be in there. The garden is small and wouldn’t recommend for small children. The property was not clean on arrival. Rather than calling facilities we spent a lot of time cleaning up food stains on benches, hoovering the floor, trying to remove food smells from the property. We in hindsight should have called and reported this on arrival but as check in was 5pm we decided to sort it out ourselves. The overall cleanliness was disappointing compared to other Sykes properties we have stayed in - plates and cutlery had to be dishwashed again and pans were not clean when we went to use them. The major problem we had was with car parking. There is a space at the rear of the property that was not accessible due to a neighbour parking their vehicle on the corner of the bay. No real issue with this as the neighbours are entitled to park outside their property but it meant unloading cars from half way up the street. Parking on the street was a disaster to be honest. Appreciate the location is busy and expected not to be able to park outside the property. However one of our cars was vandalised overnight with with key scratches and fittings damaged. The street is available for general parking however some of the neighbours (guess I would be the same) are protective of the space outside their home. Just something to be mindful of when unable to park outside of this property. The location of the property is great and central for meals, walking to the lake etc. Overall a pretty disappointing experience purely based on the cleanliness and the parking/damage to car issues. Personally we would not return to this property.

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• Julianty - Verified booking

  It was a good-sized property for two families.

  Unfortunately, there were quite a few hiccups! The dishwasher was filthy and turned out it was not working at all and obviously, whoever cleaned up the accommodation before us did not check that the dishwasher was not working. We phoned the property management on the morning of the second day. They said they would send someone to check in the afternoon (while we were out), but did not call us what they have found. So in the late afternoon, we had to call them back to check if someone had been to investigate. We were informed that they will contact the property owner about this and there is nothing that can be done during our visit. What made me unhappy te most was that there were no apologies at all at any point regarding the non-functional dishwasher. The properpy might not belong to the management, but they represent and were hired by the property owner, so an apology is expected. The chrome on the showerhead in the King-sized bedroom had peeled off (old) and gave one of us a deep cut on the thumb. On the second day, we had no hot water at all for hours and hours. One of the children had to be cleaned desperately and had no choice but to have a very quick dip in the ice-cold bath!!! The hot water is finally back on when one of us checked the boiler and had to press a button to sort of reset it or make it work again. This property needs to renew some of its facilities and desperately need a proper maintenance!!!

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• Lesley - Verified booking

  A beautifully furnished, comfortable & clean cottage.

  A perfect place to return to after a day exploring, walking & cycling in the Lake District. Fully equipped kitchen, only minor observation is the temperature markings for the main oven have worn away. Lounge perfect for relaxing, with the log burner adding that special touch. Bedrooms beautifully dressed with plenty of storage for clothing, very comfortable beds. Three also have a wash basin. Main bathroom includes a shower over bath with good of water pressure. Also has a downstairs shower room, though can't comment on water pressure as we didn't use it. Breathtaking views from all main rooms but especially enjoyed from the garden benches on the patio - a perfect start to the day sitting with a morning coffee listening to the sounds of the sheep in the distant fields & the birds. About 15 mins drive to Bowness-on-Windmere access is via winding country lanes with passing places, but very little traffic - just watch out for the pheasants who seem to prefer running down the lane ahead of the car rather than fly out of way. The Masons Arms, a 15 mins walk away, has a welcoming feel & does lovely food. Highly recommend Addyfield Farmhouse for a relaxing base for exploring the Lake District.

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