Group Accommodation Lodges & Log Cabins In The Lake District

Reviews

What our customers say about their holidays

• Brian - Verified booking

  The property was dusty in places There was no welcome pack No bins in the bathrooms.

  There were two different codes for the barrier on the paper work from Sykes cottages and the number for the reception on the paper work wasn’t for the site but for Sykes. The correct code was then confirmed from Sykes however when we went to the site it was a different code altogether. It didn’t say on the paper work to book in at the reception but it was then clear when we went to reception to get the Wi-Fi code as this was not in a welcome pack in the property that they would have wanted us to go to reception. The main tv stopped working however on contacting Sykes maintenance came and sorted it. Good service. We highlighted with maintenance that in the main bathroom the mixer wouldn’t stop with the water coming out of the shower, it came out of both the shower and the tap at the same time, so when doing your hair to get more power in the shower head you had to put you foot on the mixer. The plug in the basin in the main bathroom wouldn’t stay down The handle of the shower mixer in the main bedroom comes off. Maintenance looked at these points and stated they would get these sorted for the next person.

  Read more less >

• Sarah - Verified booking

  I don’t normally leave a review but on this occasion I feel I need to.

  To start I want to say the lodge is beautiful and the views are amazing, it’s lovely to wake up to that view every day. However when we arrived the whole lodge was frozen, there was no heating and the water to everything had completed frozen, we tried to get maintenance but it was going to be a few hours. Luckily my husband is a farmer and had spent all week unfreezing pipes so after about 4-5 hrs we managed to get things up and running but it did take until well into the next day to start to get warm. I completely understand things being frozen with the weather but I feel someone should have checked on the property to make sure everything was ok before we arrived then the issue could have been sorted, it was that cold even the water in the toilet bowl was completely frozen, like I mentioned my husband had spent all week defrosting pipes, he didn’t expect to when we are going away for a weekend. We did feel like we had a wasted night at the lodge which is sad because it’s was a really lovely place to be when it was warm.

  Read more less >

• Suzanne - Verified booking

  We had a fantastic time and lodge was lovely.

  We have stayed on Fallbarrow park many times but this was far the best property we have stayed in. Everything was really clean and comfortable and view was unbelievable. My only issue was the main walk in shower. I used it once but found it very difficult to shower and stop the water from flooding the bathroom at the same time with the squeegee provided. The floor is not at the right angle for the water to drain into the waste plug. I think it really needs addressing as other guests might not be as careful and this could end up being a big issue. It could be a lovely shower though and it was a shame I felt I couldn’t have a relaxing shower in it but I used the over bath one instead. Hope the owners will address this for our next visit. I’m happy for you not to mention the shower issue if you decide to publish this. It’s really just a helpful note to the owners. Hopefully will be back again. Many thanks.

  Read more less >

• Heather - Verified booking

  Arrived to find as we expected a beautiful view, however we also found the decking to be covered in tree debris and as our Grandsons were on-route my Son and Husband spent the next hour cleaning this up and bagging it.

  Over the next few days we had 9 different issues which I took pics of and expected to be quickly remedied. Three were fixed but the rest were left including no lighting in the walk-in wardrobe for which we needed a torch to see and an unusable dirty / rusted BBQ. As we had paid a lot of money for this Birthday treat we were very disappointed with Customer Service poor responses. We strongly recommend that Customer Services/Owner think more of customer satisfaction so as not to deter any future bookings. Our rating of this lodge is 6/10 at best (can’t fault the position of the lodge or that beautiful view)

  Read more less >

• Helen - Verified booking

  Generally very good property and location fantastic and wouldn’t hesitate to recommend.

  Just a few moans, some areas could do with a good clean. General update on accessories could wouldn’t go a miss, and a bit more attention to detail. Little disappointed at no welcome pack, all off the properties we’ve been in before all have these in, only a little thing but it does make a difference when the owners go over and above. Also, no information available on what there is to do in the area, again other properties we’ve been in have anything like this readily available for if you need it, and also the instruction booklets for the electrical items in the property.

  Read more less >