New Year Breaks In The Lake District

Reviews

What our customers say about their holidays

• Nigel - Verified booking

  First visit to White Cross Bay, after our holiday abroad was cancelled and we (2 adults and 2 kids, 12 and 15 plus dog) had a great time and will definitely return.

  The lodge was excellent, located nicely in the middle of the site, not far away from the lake and also the onsite facilities, the lodge was large in size, clean and very welcoming, large living area, tv’s in the bedrooms and two bathrooms, one being en-suite to the large bedroom, bedrooms were of good size and there was nothing to fault. We couldn’t use the hot tub on the first evening as it was only 30 degrees, but that is to be expected if the water had been changed prior. The sites facilities were generally lacking in the way of any entertainment, nothing for the kids other than a really small games room and small swimming pool but it’s not what we visited the lakes for so wasn’t an issue for us, the WIFI was very sporadic and this coupled with poor mobile coverage meant it was fun to order via the app in the onsite restaurant\pub which caused some frustration and it would be ideal to have the pay by card\cash option absolve without any “debate” with the bar staff. The site itself was excellent, nice walks into the wood and also along the lake, with very easy access to the water itself for Paddleboards etc, it was disappointing the onsite shop closed at 5pm, even if it was not busy after 5pm for a site without any nearby shops having the shop until 7pm would be better, although we had access t a car so a pleasant trip to Ambleside and Bowness was not a issue. Brockhole was also great place to visit for kids and adults, but most activities were booked although we eventually managed to get the kids onto a few things. The lodge had a few things to address such as the kitchen tap would not stop dripping, the heating would not work but that was quickly fixed by the maintenance staff, and there seems to be a wasps nest above the backdoor in the apex of the roof, but the aspects above did not take away anything from the holiday. The only thing I would change If I was to book again is to book any meals out and activities weeks ahead, but the lodge and site is perfect will be considered in the future.

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• Jennifer - Verified booking

  Westbrook Lodge is amazing.

  It was easy to gain entry to the Parkdean site on arrival, with a barrier code from reception. There was ample parking for two vehicles with steps up to, and a gate on to the deck. The vestibule/utility area as you enter the lodge itself was ideal for storing coats, bags and shoes, and meant the lodge didn't feel cluttered with our "stuff". The kitchen area is gorgeous and very well equipped. There was more at the lodge than we were expecting e.g.; tea towels, oven gloves, tin foil, kitchen roll, washing up liquid, cloths, spare bin bags, hand wash etc. There were also a couple of dishwasher tablets and condiments (e.g.; salt, pepper, vinegar). It's hard to say whether these items are usually included or had been left by previous guests because the checklist we received with our booking confirmation said for us to pack most of those items - it was a nice surprise. We found everything easy to use and the instruction manual/quick start guide was easy to follow. The bed in the master bedroom was very comfortable. We travelled as a couple, and so we didn't use bedroom’s 2 or 3, but they were all good sized rooms (two doubles, one twin) with storage and wall-mounted TV's. It's unusual to be able to say there were lots of coat hangers - but there really were. And having two bathrooms was a real treat (with the ensuite being bigger than our bathroom at home!). The Parkdean site itself was lovely and quiet with a short walk to the lake. There are plenty of rubbish bin and recycling points around the park. Bowness-on-Windermere itself is a 5-7 minute walk away and ideal for the shops, bars and restaurants. We really enjoyed seeing the town come alive in the evenings whilst enjoying a cocktail (perhaps two?) in the Fizzy Tarte, and there are a couple of fish & chip shops (amongst other takeaways and amenities) if you didn't want to eat out, but didn't fancy cooking either. We would definitely stay here again.

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• Mandy - Verified booking

  The property was on the whole to a high standard.

  Inside was great, apart from a few dated utensils. Sofas acceptable although could be a little bigger as quite shallow and not as comfortable. Windows and doors are getting tired and are stiff and difficult to open and close. An annoying drip over the front door from a compromised gutter. Parkdean didn’t seem happy to help, when ( the lady on reception) realised we hadn’t booked with them direct. However, I would book again, great lodge position and super clean. Comfortable beds, good size fridge freezer , etc. Clean carpets, no smell and tasteful finishes. Key box is awkward if motor skills are not 100% or a customer is disabled! Took us a few attempts to open it. Hot tub was clean, water level did drop the day before we left. Obviously it wasn’t refilled as this would have reduced the temperature. Plenty of seating around the outside space, decking was slippy due to the rain in the night. The area outside the front door remained safe as this was different material and maybe in the future the whole decking area would benefit from this upgrade. We were careful so no problem but if used by children could be a problem. Loved our stay at Damson Lodge thank you. The above is only feed back and not intended to offend or complain

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• Richard - Verified booking

  We booked this lodge based on previous reviews and sadly it did not meet our expectations.

  On arrival the lodge was warm and appeared clean - we later discovered the microwave was filthy and on using the hob grease actually dripped down from the cooker hood. We cleaned this to make it usable and reported to the cleaning ladies who assured us they would do a deep clean for the incoming guests. The lodge is very well equipped and the towels and bedding were really lovely. However the lodge is in need of some TLC. There are some marks on the wallpaper in several areas and the dining chairs are badly marked. The outside area is very well furnished but the decking and surrounding railings need repair work.- we had to use a recliner against the railings to ensure our dog did not escape. The hot tub was well serviced on a daily basis but the brambles growing through the fence into this area made it a challenge to remove the cover without getting scratched. All the PAT tests on the electrical equipment expired in January 2024 - not a legal requirement we know but reassuring to guests that they are staying in a safe property. We don't feel we could recommend this lodge unless some time and money is spent bringing it up to standard!

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• Claire - Verified booking

  Really enjoyed our stay over Christmas in the spacious lodge.

  Loved the hot tub, so nice after a long day hiking in the hills. The lodge itself was comfortable and provided everything we needed. The provision of what I consider extras like hand soap and towels was appreciated. I assumed it might get cold but the heating system was excellent as were the shower and bath hot water supplies. The Christmas decorations were a nice touch. The only negative points were minor maintenance issues that we did not get an opportunity to raise at the time as it was Christmas week and we were out everyday. The front gate latch was hanging on by one loose screw, the bath taps were loose and unsecured, the sofa bed felt collapsed at one end and was uncomfortable to sit on (we also found a baby’s dummy under the cushions). The decking leading to the hot tub was more of a concern, it was so incredibly slippery with green algae we had to scrub it (which didn’t help). Despite these points we would still highly recommend the lodge and are sure to return.

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