Group Accommodation Villas In The Lake District

Reviews

What our customers say about their holidays

• Sarah - Verified booking

  Before reading this review, please note, we are not people who complain often and like to give fair and honesy reviews.

  We want to provide honest feedback to the owner, so that guests can continue staying in this beautiful location. The owner has a pure gem of a property to rent out and we would love for them to continue to benefit from this. Winster Fields is set in a beautiful and peaceful location. It is a spacious, and has all the amenities you will need for a comfortable stay. We stayed in this accommodation 4 years ago and were really looking forward to returning for our holiday this year. Unfortunately, when we entered the property, it smelt 'fusty', like it had been shut up for weeks. There were wasps and flies all over the surfaces and the kitchen was filthy! The cutlery and crockery were dirty in the cupboards, the bin smelt, there were food stains up the walls, the cooker hood and tiles were covered in grease, as well as the lights in the kitchen. It was clear that the property had not been cleaned properly before our arrival. If cleaners had been in, then they really didn't clean it properly. There were public hairs in the bathroom sinks, and urine splattered on the toilet brushes. We were less that impressed in arrival. Such a shame as we couldn't fault the property four years ago. We contacted Sykes straight away, who were very apologetic and contacted the owner in a timely fashion. We were informed that the cleaners would be in the day after our arrival, but nobody appeared. I then contacted sykes again and they arranged cleaners for the following day. They did come this time, but again, it was clear they only did the bare minimum and only dealt with the issues I had provided pictorial evidence for. In my opinion, the owner needs to liaise with the cleaning company regularly and discuss non negotiatiables for weekly, fortnightly and monthly cleans to ensure everything is cleaned regularly. In addition to this, there are maintenance jobs that need to be reported to the owner, who lives away. Light bulbs were out, damp patches on the ceiling and a broken chair. These all should be addressed quickly to ensure a comfortable stay. There needs to be some investment into thsi property now, as it is looking worn. Decorating needs to be done, new frying pans and utensils in th kitchens and new sofas and cushions as they are worn and smell. I am disappointed to be writing such a negative review as we love the location and had such a lovely stay 4 years ago. We enjoyed our holiday in the lakes, however didn't feel as comfortable as we should have done in our accommodation, due to the cleanliness.

  Read more less >

• Karina - Verified booking

  The complex felt very safe and the lodge was clean and well presented.

  The decor was nice and the lodge felt as though it was situated in a private part of the complex. We were delighted to find that there was an enclosed dog field a short walk away from the lodge where all dogs can be let off lead for a good run around. There were clean towels provided for all guests, and the beds were made up nicely. There was a sponge with tea towels and complimentary milk in the fridge on arrival! The bath and shower were both great with hot water and heating was available to turn up/down as and when we wanted. The heating was very good and responsive! We were 4 adults, 2 children and 2 dogs (with 2 dog crates) and had plenty of space! If I had a couple of requests, it would be for more hangers in the wardrobe as we were staying a week and there were only a few hangers for 2 adults in one room. Also, it would have been nice to have a spare bedding available to allow for a change of sheets during the week if wanted or in case of any issues. Perfect location for anywhere in the lakes you want to visit. Different places we travelled to were Ullswater (30 mins), Grasmere (18mins), Windermere (10mins), Ambleside (10mins), Derwent Water (50mins). We would definitely stay here again, it was ideal! There was a nice family pub on site too (The Haybarn) a 1 minute walk away from the lodge. We ate there on a few nights as it was so convenient and delicious too! There was a washing machine in the lodge so take some washing tablets if you fancied keeping up with any washing after hiking days out, etc. There are many books there and some family games, which was a nice touch. There was a smart TV with access to Netflix and Prime if you have your log ins to memory. Free WiFi, which gave us no issues and was a god send with the kids! We did have to call the owner when we got there but after turning the dongle off and on, it connected and worked fine for the rest of the stay. The decking part of the lodge was nice too with gates to keep it an enclosed area - nice and easy for the dogs when they needed fresh air without worry they would escape. Overall, we would all highly recommend this stay.

  Read more less >

• Vera - Verified booking

  Negative stuff: Some issues with the ground floor shower - lack of pressure/cold water - which we think might have been to both showers being in use at the same time.

  Fridge could have been bigger. Noisy cooker fan and first floor bathroom extraction fan. Place didn’t have any signs of damp but there was a slight humidity/dampness that made it impossible to dry any washing and we couldn’t get the drier to work (might have been user error didn’t check instructions and managed to dry most stuff outside). Outdoor furniture was old greyed teak passed its best but useable. 6 chairs - one broken chair (unuseable) and one broken, but repaired. We did sit out a lot as there was a great view. BBQ looked new, but wasn’t clean so didn’t use it. Positive stuff: Lovely quiet location and possible to walk along footpath (1 mile) to Mason’s Arms pub for a pint. Everything work (except for intermittent water issues in shower). Lots of kitchen equipment, pans, crockery etc. Place was clean and all beds made with fresh linen and towels available. Good location for south Lakes - off the beaten track but all the better for it if you want to avoid the crowds at Bowness etc. and have walks that aren’t full of other people.

  Read more less >

• Rodney - Verified booking

  Great location, very picturesque and quiet.

  Good size comfortable house. It needs a proper deep clean, unwashed cutlery, sticky hob, TV remote control was filthy. We left the house much cleaner than we found it. Happy with the price but we wouldn't return unless we could be assured the house had been thoroughly cleaned. Generic descriptions of property were misleading. We thought that it had a wood burner and an external EV charging point. We couldn't find either, although the adjacent cottage had a wood burner. The new front door lock was problematic and requires resetting. It took several attempts by others in our group to open the lock from the inside of the house which could be a safety hazard in the event of an emergency. The hot water system cut out on 2 separate occasions and required rebooting and we were relieved that your responsive and helpful customer support lady was available to take my call and instruct us on how to do this. Apparently you know of this issue and it's surprising it hasn't been rectified. I trust you find these comments helpful.

  Read more less >

• Neil - Verified booking

  ⭐️⭐️⭐️⭐️⭐️ What a wonderful place and wonderful people.

  When my partner first shown me this place I nearly ruled it out due to having young children 1 and 4, I thought the out door space may have been an issue. I am so glad we decided to book as it was not an issue at all, was amazing and our children loved it, such a sense of space, playing freely on the grass, meeting the farm animals and even feeding the lambs which our daughter absolutely loved. They gave us lots of ideas for days out we could do in the area with the children which was great and we enjoyed some great family days. And when their day was done and fast asleep, we could spend our time relaxing in the hot-tub admiring the views and cozying up on the couch with a glass of wine and amazing cheese board from a shop they recommended in cartmel (so delicious). I would definitely recommend staying here the properties are immaculate, the people are lovely and the balance of time with the children and for ourselves was perfect. We will definitely be returning.

  Read more less >