Group Accommodation Villas In The Lake District

Reviews

What our customers say about their holidays

• Andrea - Verified booking

  The house is in a gorgeous location and the bedrooms and bathrooms were fine.

  I wanted to contact you though as the house is in no way worth the £5750 we paid for a week over Christmas. I’ll list some of the issues: Chipped mugs, mucky sofa and chair, clogged up hot tub - I have photos, really mean welcome pack (4 firelighters, 7 dishwasher tablets, 1 loo roll in each loo- some processed orange juice, nice biscuits and coffee. Bit mean for 10 of us at that cost), bathroom extractors not working as full of fluff, food left in a cupboard, fridge freezer in need of defrosting and extra freezer outside was muddy inside! Kitchen tap loose. Nowhere near enough hooks for coats, outside lighting not suitable for hot tub. The hot tub is obviously not cleaned out between visits. It was not warming the water anywhere near enough and the water was not flowing round the system. Eventually we flushed the filters with the hose and a large amount of stinking dead skin and hair came out! It did work after that but not really what one would expect from what is purported to be a luxury holiday venue. This was a big treat holiday for us and we made the most of it because we were all together after the death of our Mum but the facilities and cleanliness for that astonishing amount of money is dreadful. You really need to review the cottages you recommend more closely. I imagine that the estate and you don’t really care if you don’t get repeat bookings and there will always be someone new drawn in by what appears to be a perfect place. I’ll be interested in your response.

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• Sarah - Verified booking

  Thankyou for letting us stay in your beautiful cottage.

  It was perfect for our needs. The grandparents had downstairs with their own bedroom, bathroom and sitting room and my husband and I and our adult children had the upstairs bedrooms. The main lounge and kitchen diner were perfect for all of us. There was plenty of kitchen equipment and it was fantastic to have three bathrooms. The garden is lovely but unfortunately the weather was very wet for us so we didn’t get to enjoy the lovely outdoor seating and bbq. The Aga top made cooking for 6 difficult at times because you could only use two pans at a time and with my daughter being vegetarian and the rest of us eating meat meant cooking dinner took some planning, However the Aga itself was easy to use and having the electric oven/grill and microwave as well gave options. There was a strong smell of oil in the cupboard to the left of the Aga and if the kitchen door was closed overnight there was a strong smell in the kitchen in the morning. The position and views of the cottage are amazing and if we can, we would love to return to explore the area more. Your neighbour was friendly but she has her own strong opinions as to the parking and these differ from your instructions. Our cars seemed safe and we had no complaints from the farmer or other road users. We visited your parish church- Jesus Church on Sunday and everyone was very friendly and welcoming.

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• Michael - Verified booking

  We were disappointed to find that one bedroom in the property was spider infested with a slat on the bed broken.

  The floor was filthy under the beds and also under the bed in the ground floor adjoining room. Cobwebs were around the rooms and adjoining on-suit. Regarding comfort, it was hugely disappointing that the heating was set to come on at 7 am. This was the time we got up each day to engage in walking and other outdoor activities around the lakes. We therefore had to endure getting washed , dressed and fed in a very cold house every morning as the temperatures were cool. Realistically, the heating should come on earlier at this time of year (6am) I would suggest. I appreciate peoples preference for this may differ, but by day 4 of our stay I found it to be rather tiresome. Added to this fact we came home on our second day to NO HOT WATER. As we had had a full days walking we were extremely disappointed to say the least. We contacted Sykes but were unable to contact the owner not least because there is extremely poor phone signal. Owner called following day and organised plumber to get hot water back on. So this was not fixed till that evening for us to use, which meant no hot water and no heating that morning. Given the displeasure this caused throughout the week, I think it would be appropriate to receive some compensation commensurate to our discomfort. I look forward to your view on this ❓ So no hot water the following day

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• Kate - Verified booking

  The cottage is great, in particular the seating upstairs would suit any group configuration and having reliable wifi enabled us to contact each other and family not with us, with ease.

  We were delighted the property included towels! We'd like to feedback a couple of points which didn't work so well for us or could be made clearer in the cottage info. It didn't feel as though the cottage is in Rosthwaite altho the online info describes it as such. In fact we liked the fact there were good bus links, but this wasn't promoted.. There wasn't a proper folder with clear info in the cottage. The notice board was very bitty and confusing. Before arrival: We should have been told the cottage landline as it made our food delivery tricky as we didn't realise there was no mobile signal. It could be helpful to mention the back/side door is where the coat hooks and boot shelf are, as we didn't discover this straight away coming in the front door. The garden would benefit from a table and the chairs could be set out in the area of the garden which gets the sun. Although it was no bother to pick keys up before going to the cottage it was more complicated dropping them off at the end and we had not had to do that in a lot of years of cottage holidays! ( Most properties have a key safe system) We can't be the only family group with more than 2 cars? (The info could include the Borrowdale Hotel and their ability to help out with extra visiting cars).

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• Janet - Verified booking

  We have just returned from a wonderful family holiday!

  The property was ideal for us with a downstairs bedroom and en-suite for our elderly parents. The dining table was great and the open plan layout meant we could all be together whilst cooking. The downstairs shower room and toilet was very useful. The beds were extremely comfy and the house was warm and cosy. The location and views were amazing and we benefited from lovely weather during our stay. We were able to sit outside and the fire pit was well used, with a plentiful supply of logs. However given the price of the property we did have some niggles. The dishwasher did not work properly which meant we had to rewash many of the dishes. The dishwasher had been mentioned in other reviews so should have been replaced by now. The cleanliness in the bathrooms could be improved- mould and cobwebs. The barbecue was filthy so we didn’t use it - luckily we had brought disposable ones. The shelf in the fridge door was faulty meaning bottles fell out when you opened it. These problems did not spoil our holiday but just need to be rectified for other guests. The price was premium, the view was premium but the house a little unloved!

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