Holiday Cottages With Hot Tubs In Cheltenham

Reviews

What our customers say about their holidays

• Hayriye - Verified booking

  It was just what I needed.

  A perfect break from everything without losing the mod cons. There was no tv and this was just perfect. We had a pc to watch movies in the evening. It was so lovely to wake up to the lake and geese, ducks and swans in the morning. After a few days the ducks got so used to us they would come onto our decking, have a look around then go back in the pond. Be careful not to leave the yurt door open when out of site as the ducks will go inside! It was so peaceful and nice to wake up in the morning and not see houses, people or cars. There was a limited bus service into Tewkesbury and Evesham. Both lovely towns. Like going back in time when you come from a city - in a nice way. People are so friendly. The owners were friendly and helpful without being intrusive. The bed was clean and comfortable. Having a dishwasher was a real luxury. I loved sitting on the decking in the morning and also going in the hot tub in the evening. It was a real escape. Even though the owners house and other yurts were close by the yurt was so secluded it felt like being alone in the countryside. For those on public transport the bus can be flagged down by the side of the road. They do stop running at 5.45 from Tewkesbury. We didn't try to get a taxi back so not sure how much that would cost. The hob worked well. There was a fire in the outdoor seating area and it can be made more sheltered on a rainy day by closing the sliding door. Excellent place to stay. Have looked at other yurt holidays but they don't have the extra home comforts like this one does.

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• Faith - Verified booking

  I have tried several times to contact Sykes by phone (no one answers!

  ) and via email to which I have had no acknowledgement. I find it extremely infuriating when a person books a holiday and they have a valid complaint or constructive feedback and wish to communicate with Sykes and are constantly ignored. I have booked many, many cottages through various agents and can honestly say Sykes customer service is appalling. Please stop using COVID-19 as an excuse for not providing professional customer service. This was the first time I’ve booked through Sykes and it will be the last time. When you wanted a booking you were quick to act and response and service was fantastic up until the holiday ended. That’s where customer service took a back seat and you haven’t had the decency to return my phone calls or reply to even one of my emails. The standards were poor and I wanted to advise you with constructive feedback. I don’t expect anyone will reply, even now - it’s just one that is swept under the carpet. You’ve had your money and just don’t care. Please take me off your mailing list. If you cannot be bothered to reply to your customers, I certainly won’t be using you again. Great customer service is what makes a company stand out so why would I recommend Sykes when you can’t be bothered with your clients. Thank you. F Weekley

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• Claire - Verified booking

  We haven’t had a weekend away child free in 12 years and we were looking forward to this weekend immensely!

  It didn’t disappoint at all! Beautifully peaceful surroundings, glorious weather, great food cooked on the BBQ and pure relaxation! Everything was as it should be, the owners were incredibly lovely and accommodating. We spent some time on the lake in the boat surrounded by inquisitive geese and black swans! We made friends with a gorgeous pink footed goose whom we named Pete! He would come right to us and ask for food! Not aggressive at all but very chatty and personable with us. We saw a gorgeous black deer in the nearby field and heard the owls at night! The projector screen and abundance of movies was a lovely touch. The kitchen was well stocked and the outdoor furniture was well used this weekend. The hot tub although glorious was a little too hot to use with outdoor temps of 31! But when we used it we were incredibly relaxed and enjoyed it immensely. Overall an amazing weekend and just what we needed. We would love to come back again for sure. Thank you Sykes and thank you to the owners for sharing this beautiful setting.

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• Denise - Verified booking

  The yurt was as described.

  We would have liked to have used the boat which was in the description, but it was dirty and full of water, so were unable to. The bed was super comfy. It got very hot in the yurt and the fan provided didn't make a difference. Spiders and beetles were a daily occurance, but you are staying in a woodland property, so to be expected. A full screen on the door would have been great, and stopped the mosquitos. The hot tub was amazing. The light didn't work for evening dips which was a shame. We googled how to use the hob. The deck area isn't suitable for fishing, as too high to lift fish over safely. The covered area is a great addition in hot or rainy weather. A flushing toilet was an unexpected bonus. Private, clean, functional. Evesham and Tewkesbury close by. The Beckford Inn was lovely and welcoming. The owner was lovely and the maintenance guy dave, very friendly and helpful in sorting the hot tub, mid stay. We didn't want to come home! We would love to return to experience one of the other yurts.

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• Blake - Verified booking

  The best part about the yurt was the hot tub & amazing views of the lake - very relaxing.

  The yurt was stocked with nearly everything you need and bed was clean & fresh. Bath towels and robes were a great extra. However, the cleanliness of the yurt was not quite up to standard. When we arrived, there was lots of cobwebs and spiders especially in the bathroom. The toilet itself was clean but the bathroom was very grimy, the cupboard even had dead wood lice inside. The pipe above the toilet leaked rain through the ceiling and unfortunately these things really let the yurt down. The yurt also allowed for lots of creepy crawlies to enter including slugs, which we believe was due to the gap between the yurt wall and skirting by the bed and bath. The bath was lovely but was dirty when we arrived. As well as this, we never used the sauna outside due to the cobwebs covering both the inside & out which was a bit of a let down. Overall, the yurt needs a deep clean and ultimately the lack of cleanliness was what has let it down for us.

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