Holiday Cottages With Hot Tubs In Llanelli

Reviews

What our customers say about their holidays

• Mrs Grindley - Verified booking

  After several emails and phone calls to your company throughout the week regarding our dissatisfactory stay at The Pines, I am emailing to make a formal complaint with the issues we experienced and the lack of resolution. I would like to mention that the bedding and towels were lovely, and we had plenty of hot water throughout the stay. Cleaning - Poor cleaning throughout the property including dust and cobwebs, finding a pizza in the microwave on arrival, old/used coffee pods in the machine. Hot tub - information booklet states the hot tub should be cleaned x3/week. It was not cleaned during our stay. This is a significant health issue, and we now worry the hot tub was not cleaned prior to our stay between guests. Coffee machine - this broke towards the start of our stay and tripped a fuse. We were advised by the company to stand on a plastic bar stool to switch the trip back on. This is an entirely inappropriate suggestion, not knowing the make up or abilities of our group and not taking into account our health and safety. No coffee pods were provided as per the Information booklet. We did eventually receive a new coffee machine, however this was also faulty and leaked water. Dishwasher - this broke towards the start of our stay and was not fixed. Only x2 tea towels and a bathroom hand towel were provided by housekeeping at the start of the stay, and we only received additional materials to wash up with on Thursday after having to request these. We have spent countless hours of our holiday washing up, for 8 people minimum x3 per day. Fridge - faulty, freezing our food despite being at reasonable temperature. This is a food safety issue and subsequently we had to throw food away, we expect the approx cost of this to be at least £200 across the week - including raw and cooked meats, fish, cheeses, dips, milk, fruit/veg, yoghurts etc. A maintenance company attended on Thursday, the issue was not fixed. Games room - no heating, and therefore not usable at certain times of the day due to being so cold. We did not accept the box of chocolates sent by the company, as we quite frankly found this offensive given the amount of issues and lack of resolution we experienced. We have holidayed in self catering properties for many years, and unfortunately this experience has been very disappointing.

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• John - Verified booking

  My husband and I had the most wonderful week at Crooked Hill Cottage!

  A tad tricky to locate (signage on turning to property could be enhanced) and was grateful we were still travelling in the daylight, having said that you are in the midst of the most idyllic countryside! We resorted to using the 3 little words app successfully! On arrival we were given a very warm welcome by Lin the owner who showed us around the most quaint, cosy (but spacious) and clean cottage we have ever stayed at! The generous welcome pack which included fresh eggs, chocs, wine - to name but a few items, was gratefully received. The beds were super comfy, and the added bonus of the hot tub was wonderful to ease those aches after a day out. We managed a few trips out, amongst them Laugharne which is not only a must for Dylan Thomas fans but it’s vista’s are incredible. The immediate area surrounding the cottage has plenty of lovely parks and trails to stretch one’s legs! All in all, a fabulous stay in a beautiful part of Wales and we will definitely return to this amazing cottage!!!

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• Donna - Verified booking

  This is our 2nd visit to Crooked Hill Cottage.

  We love it! Lin and Keith are such wonderful hosts. We were 2 adults with a dog for 7 night stay. Welcome pack including essentials, bread, milk, cheese, eggs and butter. Lovely treat of wine and welshcakes. All Welsh produce! Then the dog treats such a lovely touch. We would take the dog out for the majority of the day. Round the back of property there is a hot/cold water taps which makes showering the dog so easy! Then when coming back in the cottage the heating comes on at certain times of the day which was perfect for coming back after wintery cold walks. The hot tub is a great hit at the end of the day too to unwind and soak the sore muscles from walking. I could go on and on all day but to sum it up. The great thing about staying in Crooked Hill is that Lin and Keith have literally thought of everything you would need to make your stay here as comfortable as possible. Which makes you want to come back time and time again!

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• Rosetta - Verified booking

  Beautiful little cottage in a stunning part of the world (the pics don't do it justice).

  We had everything we needed for a relaxing and stress free week. The welcome pack (bottle of wine, bread, eggs, milk, Welsh tea cakes and dog treats) for us and our dog Buddy was greatly appreciated. We used the lovely comfortable bed (there are two double beds) on the first floor. It was very comfortable and the bedding smelled lovely and fresh. Due to it being February the log burner was very much appreciated and used every night, even though the cottage was warm throughout. It was the perfect place to walk the dog and visit other places of interest. There is also local shops and eateries nearby if needed. The icing on the cake was the hot tub, which we used throughout our stay and was the perfect way to relax at the end of the day. Lin and Keith are great hosts and were easily contactable if needed, but never intruded on our privacy. Thank you both for a great stay and we will definitely return. Rosetta and Andrew x

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• Jenifer - Verified booking

  Cottage has been wonderfully done and everything there and more you could ever need.

  Fluffy white think towels, quality bedding, the most comfortable beds ever! Views of beautiful countryside all around. Owners Lin and Keith very helpful and friendly they have done a wonderful job on this newly refurbished cottage. The hot tub was checked daily and chemicals added. The hot tub was amazing it’s huge with very powerful jets and totally private. Star watching at night is a must from there! Also a lovely sitting area with fire pit and bbq. Loads to do in the area, or sit back and relax choice is yours. Totally dog friendly and ours loved it here! The welcome pack has been well thought out. It has everything you need to get you started, till you venture out to the Tesco 10 minutes away. Can’t recommend this cottage highly enough. We will be returning and not often do we go back to the same place again.

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