Villas With Hot Tubs In Isles Of Scilly

Reviews

What our customers say about their holidays

• John - Verified booking

  We are appalled by the lack of response and the extreme difficulty of contacting Sykes during our stay.

  We had three serious and one very serious problem with the apartment during our stay. 1) No hot water when we arrived. 2) No instruction or idea on how to deactivate the burglar alarm, inadvertently triggered whilst searching for means of turning on the hot water. 3) A very serious leak in the roof during a rain storm, where the water was pouring through the electric light fitting in the entrance hallway and above the second bedroom doorway. 4) Despite turning off the storage heaters, they remained on and very hot during our entire stay. This meant that we had to keep the windows open the entire week as a means of keeping the temperature to a tolerable level. This also led to us leaving the apartment a day early due to the discomfort. We travelled home on the 8th October, not the 9th. I attempted to contact Sykes for all of these issues above and on many occasions. The phone lines were either completely dead, or when it would connect, rang for at least 15-20 minutes each time before cutting off. On the first of two occasions when someone finally did answer, a message was taken and the owner himself phoned me back (from Bermuda!) 5 hours after the first incident. With the code he gave me, I was able to deactivate the burglar alarm. He told me he would send someone to sort the hot water for us, but no-one arrived. We therefore had to switch on the "full rate" switch next to the hot water tank, which seemed to eventually provide us with hot water. This would not turn off again! I could only finally get hold of someone for the leak incident on the afternoon of the following day. I called first thing in the morning, but was cut off. Following the online instructions, I had raised a chat incident immediately the leak occurred, but apart from an automated confirmation of receipt, I never received any response from this. The person I spoke to in the afternoon said he would speak to his manager, but again, I never heard anything else until the cleaner called me on the Wednesday. I was surprised at this, as I assumed the issues we were having were house maintenance, not cleaning problems. It remained though that none of the issues were resolved during our stay. There are electrical problems with the property, and there is a serious leak in the roof. This is the first time that we have experienced not only so many problems, but such difficulty in contacting anyone for help. The apartment itself is really lovely, but our holiday was spoilt by the time we spent trying to get things sorted that should not have been our problem, and the fact that we felt frustrated and ignored. I'm afraid we are very unimpressed, especially considering the severity and potential life-threatening nature of the leak. Had we been out and attempted to either activate the light switch for the light fitting through which the water was pouring through, or slipped in the dark in the water covering the floor, things would have been very serious indeed!

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• Mrs Tracey Jarrett - Verified booking

  This property has an amazing location and is very comfortable and well equipped however, a five star property also needs attention to detail and the quick fixing of issues/ replacement of worn and damaged fixtures and fittings. Below is a list which suggests that this attention to detail is lacking. 1. A broken blind and stool in the master bedroom. Ripped blinds in the bathroom to the master bedroom. 2. Ill - fitting and damaged carpet on the steep staircase and in the doorway of the lounge 3 several items of broken kitchen equipment - notably a cafetière, corkscrew and cup 4. A tumble drier that cannot be used without it tripping the RCD 5. A leak from one of the bathrooms in to the sitting room during our stay. This has happened before; the water damage was clearly visible in the ceiling and when I phoned your emergency number I was cheerfully told this! I hope you find this feedback useful and take it in the spirit with which it is meant - honest and candid feedback! I have no intention of posting a negative public review as despite all of this, we still had an enjoyable stay whether we will book through your company again remains to be seen.

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• Mrs Casey - Verified booking

  We booked this property last minute and what an amazing hidden gem in Newlyn. First of all the house is incredibly appointed, cosy, nice crockery and wine glasses etc. The garden needs promoting more because it’s fabulous! Perfect for the dog to explore, very secure. The hot tub was brand new and the views from it across Newlyn harbour were stunning. Newlyn itself is really up and coming, with some fabulous restaurants, Argoe, the Tolcarne, and wine bar Lovetts. Aunty Mays is perfect for takeaway sandwiches. You’re also only a few minutes from the pretty town of Mousehole with the lovely Ship pub, as well as 2 Fore street restaurant. Having never stayed in Newlyn before we will definitely be back and we can only hope we can book this amazing property again. Our only comment would be the directions to the property could be a little clearer as the house is very hidden from the road and it took us a while to find it. We enjoyed the fact there was parking as this is rare in Cornwall. We hope to return to Orchard cottage again. Our best cornwall trip yet!

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• Mrs Dixon - Verified booking

  Orchard cottage is a beautiful period property with lovely proportions. It was perfect for our group of 2 families of four with tweens/teens. The youngsters loved the hot tub, the large TV and their equal sized bedrooms. Kitchen is beautiful and well equipped for cooking for 8. Beds are all comfy. We ate Sunday lunch at the fisherman's arms in Newlyn - food was delicious and the staff were really helpful fitting us all in. This is a great location for exploring West Cornwall. Mousehole, St Ives, Sennen, lands end, Minnack all within 20-30 mins. We particularly loved Porthkidney beach for the dogs- you can park for free near St Uny church. Gwithian towans beach is also gorgeous but dog friendly section cannot be accessed on a high tide. Nanjizal beach is really quirky with breathtaking cliff walks to access but definitely no longer a “hidden” gem! Newlyn has a lovely cinema with a bar. Penzance has a great range of useful shops and some nice independent shops too. Decent playpark for under 11s and a skate park. We would definitely love to return!

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• Mr Pearce - Verified booking

  We had a lovely stay at Orchard Cottage in August 2024. We were 4 adults and 4 children and found the property very spacious. The kitchen is well equipped, and we were able to cook nice dinners in there. The rest of the cottage is decorated really nicely, and the lounge is large. We had good weather, but there are plenty of DVDs/games/books should the weather be bad. The views from the terrace are amazing, and it is nice to sit out there. The hot tub was a treat, and the children really enjoyed this. It is only 5 minutes walk into Newlyn, where you can find fresh fish, fantastic ice cream, galleries and other nice shops. The walk back up to the house is steep but not too bad. The entrance to the driveway is quite tight, but it was fantastic to have a driveway for 2 cars given the roads are all very narrow and busy. Would thoroughly recommend. Original Cottages were also very helpful and attentive to our needs.

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