Villas In South Cornwall

Reviews

What our customers say about their holidays

• Patricia - Verified booking

  Lowenna is lovely and bright and clean, and exactly as it looks in the interior pictures.

  We only had a couple of recommendations for Eric and Vicky - our towels were a little bit small! Perhaps less cream teas for us ?! and we ran out of matches for the fire, so maybe a lighter could be better? Otherwise this is a lovely property in a stunning place. My criticism is with Sykes and not the owners of the property. Only on the reviews and by looking closely at the listing on line for Lowenna could I see that it is in the grounds of Stoneycroft, the owners house, and as lovely as they are, we did not expect that from a description of 'detached.' Apologies if I have misinterpreted. The pictures do not show the owners house which is right behind where the tree and clothes dryer are, just for anyone wanting to book a completely secluded house. Having said that we hardly knew they were there and they always gave a friendly wave and hello, so I must state again that Sykes are at fault here. The owners have also stated once you are inside the property by a notice in the utility area that it is only a 'Dogs Allowed', not a 'Dog Friendly' house, unlike the description on the Sykes booking. The reason they gave for this was that the neighbours keep chickens and that there may be other dogs around, which is good communication from the owners, but again I wanted to be informed about this by Sykes, before booking, but as Sykes ignored all my emails I was not given the opportunity to check. I made several attempts to communicate with Sykes starting in March 2024, long before we arrived at Lowenna, (we only wanted to pay the rest of the booking fee and make double sure that the dogs were safe as one is slightly reactive etc.. ) by email and then in desperation by facebook messenger, all of which were completely ignored UNTIL my second deposit came out in August. I find this appalling, and once again not the fault of the property owners. I'm genuinely sorry if this affects the score for Lowenna - it is a reflection of my treatment by Sykes cottages and NOT the property owners.

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• Catherine - Verified booking

  Overall we had a really great stay and the cottage and surrounding environment were excellent.

  There were some minor niggles but many of these were personal preferences and do not reflect negatively on the property or the facilities. In no particular order these were: - o There was an issue with the booking and on arrival we were shown a 1 bed property rather than the 2 bed we had booked. There was an awkward few minutes when paperwork was frantically checked and this somewhat spoiled the commencement of our break. My suggestion with regard to this would be to have individual names for the properties rather than studio 1 & 2. o The property would be better served by removing some of the clutter and non-essentials from the kitchen and dining area. I know many people like to cook a lot whilst on a self catering vacation but for us there was just too much stuff in and around the kitchen. Possible an online checklist prior to arrival would allow the management to tailor the contents of the property to the needs of the guests. o The wet room - My issue is I just don't like wet rooms. The floor was never dry despite all the incessant mopping that had to be done every time the shower was used. The one real issue that we were OK with but should have been made aware of was the building work taking place on the site during the entirety of our stay. The builders were respectful and friendly and as quiet as they possibly could have been but we should have been informed that this work would be in progress.

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• Eriks - Verified booking

  Everything was better than we expected (apart from the weather'''''') The owners Julia and Dave were a joy to meet a were extremely helpful.

  My only criticism was the design of the Wet-room pump action centrifugal spinning floor mop which I thought was a novel and great idea but it is not not fast enough to be effective and not the owners fault either. Then there was the impossibility in getting a cab to take us to the Polgooth when it was RAINING. But to be be Fair it is too short a FARE to make it worth their while I suppose. Still I can't help wondering if they would show an interest and suddenly find an available cab if you were to say name your price, or they could impose some sort of surcharge for short runs at peak times as a minimum charge. To be honest, I would happily have paid an extra £5 or even £10 on a special family night out to save us all from a drenching from the Biblical downpours.. that would have had Noah heading for the hills. The steep driveway was not anything to worry about and became a bit of a chuckle after the first ascent / decent. btw there is hardly any phone signal so a good way to chat is via messenger or whatsapp but then I expect most people know that one already but I was a bit slow to suss that one out. All in all, none of that was Dave and Julia's fault and I've been rambling a bit now methinks, and have digressed from announcing most importantly that this was possibly one of the best retreats that we have spent our break in/at and wouldn't hesitate from recommending to my friends.

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• Gavin - Verified booking

  Wow what a lovely holiday home exceeded are expectations!

  The hosts were amazing lovely little welcome package for when we arrived and were very helpful! Great facilities were a very nice surprise heated indoor pool and jacuzzi. Also a games room and little gym. All set in beautiful surroundings! The pub down the road serves lovely food and you ain’t to far away from the town even though you wouldn’t think it when you open the curtains on a morning and are surrounded by fantastic views! The accommodation it’s self was more than you needed for a holiday genuinely could of stayed there for weeks the beds were super comfy and the hosts of thought of everything and more to ensure we had a great break! Will definitely be visiting again

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• Melanie - Verified booking

  Chapel Green is a fabulous place and Julia is the most welcoming host.

  The cottage was perfect for our needs, my husband is in a wheelchair, however, there is a steep hill to the property so a manual chair would be out of the question for exploring the area. The cottage was clean, comfortable and peaceful and had everything you wanted for a home from home stay. The cottage is well placed for exploring, with good beaches only a short drive away. The additional amenities of the pool and games room really do make this a great place to stay. I highly recommend visiting The Polgooth Inn, the food is lovely and the staff are really friendly. Thank you Julia and David, we will be back!

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