Villas With Hot Tubs In Kielder

Reviews

What our customers say about their holidays

• Julie - Verified booking

  We stayed for 3 nights at The Snug, from 17th to 20th September 2021.

  On arrival we were greeted by a young lady who was very friendly, and showed us to our parking bay, and spoke to us in regards to what we needed to know, for our stay. She also said that she was showing us around as the owners were away. The Snug was very clean, however the grass area had not been freshly cut, which I would have expected, prior to our arrival and the outside table was really dirty, and the chairs had not been washed down - they were dirty too, and covered in leaves. The Snug is advertised as ‘finished to an extremely high standard’, therefore I would have expected this - we thought that maybe because the owners were away, this was missed? We also found that there was no where for our cases. There were drawers under the bed, which were rickety, and hard to open, so we didn’t use them. I also would of liked to have a full length mirror in The Snug (which would have been perfectly situated hung on the inside of the bathroom door). We also felt that there could have been shelves somewhere inside the bathroom, as there was nowhere to put toiletries, which we ended up leaving in our wash bags, which ended up on the little table each day - we just couldn’t keep the place tidy and felt this is most defiantly a place to stay for no longer than one night, maximum two. The towels were very, very disappointing, they were quite small, and very hard/rough. Nice big fluffy towels would have been a nice touch. We also found no where to dry off towels and shorts/swimming costume etc (from the hot tub), therefore I would suggest an area for a clothes line, as this just made the inside of The Snug feel more messy. There were shutters on the windows, however nothing over the glass on the door, or the little window above the bed, therefore we couldn’t really have the full lie in that we were hoping for. The most disappointing part for us was the bed/mattress - we found it really uncomfortable to the point where by day three, we were both struggling, and I ended up pulling a muscle in my neck/shoulder - there was only one pillow each too. Another pillow each should have been an option. We were all ready to make bacon sandwiches one morning, however when we pulled out the portable hob; we found no where to plug in, without removing the microwave from the built in area. The Snug is in a very private area, which is nice and the noise of the river/waterfall is nice to hear too, and of course the hot tub is lovely. We personally thought The Snug was too small for us, especially for a 3 night stay, and although that can’t be changed; we did feel that there could have been some improvements to The Snug to make it much, much better - mainly the bed/mattress. Although it’s not advertised; we also feel that a welcome hamper, bread, milk (not just sachets), butter, jam etc would have been a lovely personal touch, which I’ve experienced in other micro homes - it wouldn’t have cost much, and would be a lovely attribute that would make anyone smile :) This break was booked for my birthday, and although we made it nice, and travelled to different places; we were disappointed with certain aspects of our stay (as above). Our highlight was eating in the beautiful barn, just down from The Secret River Cafe, Longtown, and I urge anyone to go - it’s beautiful. There is nothing in Longtown itself, unless you need to use the SPA - i don’t plan on returning there in a hurry unfortunately.

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• Kevin - Verified booking

  We have visited Netherraw for three years running however, sadly this will be the last time.

  As a positive if you want isolation and great night skies and walks on your doorstep, Netherraw is perfect. There is hardly any noise, so you can hear the wildlife all around you. The upstairs bedrooms now have hangers for your clothes and ample drawer space. Sadly, the negatives we found were numerous. The shower basin easily flooded and water spilled over on to the floor. The only way to avoid this was to turn the shower on get wet, turn the shower off, lather up and then rinse off. Which isn't what you expect to do. This was raised last year when we came, but nothing has been done, in fact it is worse. The extractor fan isn't strong enough to cope with the steam in the shower room, so we had to leave the door open for it to escape. Not ideal but thankfully there was only the two of us. The toilet seat in the shower room, the laminate is cracked underneath and looks like it would soon start to peel off. The hot tube was part of the attraction of going to Netherraw, especially after long walks. On the second day we removed the hot tubs cover only to find that the headrests were damaged through wear and tear, their coverings were cracked and in some places none existent exposing the foam/cushioning underneath - so we decided not to use it. The overall feeling for us was that through usage the cottage just needs a bit of TLC.

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• Faye - Verified booking

  I couldn’t recommend a better stay!

  ! I had the most incredible weekend for my birthday with my partner. This was 10x more incredible than I expected, the garden was huge and the surrounding was amazing. The shepherds hut was so cosy, comfortable and the interior was beautiful. There was so many little added details which thought was put into making me feel even more welcome. I will 1000% be returning to the Snug. The only small thing it is missing is somewhere to dry your clothes and towels after the hot tub. Like a washing line or even a little drying rack as I was finding it difficult to dry the clothes. I think in summer it would be fine because I could hang these over the fence but I didn’t want to risk it blowing away as the weather isn’t incredible at the moment. Thank you so much for the best stay!!

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• David - Verified booking

  The lodge itself was amazing and can't fault the cleanliness and everything within the lodge.

  The estate it was on was a little remote and it was a shame the pub wasn't open at all for the whole weekend. I'm guessing this is seasonal. One element that did spoil our weekend was the lodge behind us. It was occupied by 3 ladies who felt it was appropriate at 6am on a Saturday morning to be shouting at each other whilst drinking Stella and letting their dogs run riot around the front of the lodge, this continued for the majority of the morning and the same again on the Sunday, albeit a little less drunk!!! There were others who did not obey the reduced noise levels past 11pm, which was a little annoying!! We will he visiting the area again but will he looking at alternative accommodation, which is a shame.

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• Chloe - Verified booking

  Overall we are both very pleased with our stay!

  And would recommend to others, however the cooking situation could be a little better or even having a bigger fridge. The information about the snug when you book needs to be more specific- FOR EXAMPLE (Sachets of milk not a pint of milk) The description says you provide bread and there wasn’t any. I just think small improvements to the description or definitely make sure you have in there exactly what it states. Also, if you are wanting to book the snug you need to take everything from food to washing up liquid. Apart from the food/dissipation malarkey we absolutely loved it & the hot tub was lush!! Thank you X

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