Villas In Malvern

Reviews

What our customers say about their holidays

• Alvin - Verified booking

  We stayed at the end of July (5 adults and 3 children) and had a wonderful time.

  I have stayed in many cottages and houses for breaks around the UK, and Phoenix House is one of the best properties we have experienced. It started with a very warm welcome from Pam who showed us around the house. She greeted every single one of us and interacted with our children. We loved the open planned living, and the cleanliness was very important to us. In fact this is the first property where I felt I could walk around barefooted on the clean floors downstairs and the lush carpet upstairs (I would always wear socks or slippers in other properties). The house is modern as shown in the photos, accompanied by art and decor with Asian influence to give the interiors warmth and character. I particularly like that there are many different sofas in the right places to relax on - near the kitchen, in the downstairs bedroom, in the sun room, and of course the main living area. All of them were of decent quality, and we all commented that the grey sofas in the sun room were incredibly comfortable! Another thing that cannot be overlooked is the powerful water pressure, and if like me, you like a good rainfall shower over your head, this is spa-level greatness. It's so powerful that you may have to be slightly careful if you are using the hand shower. I see that the last review said that there is no privacy. We had no problems at all during our stay, and felt we had the privacy we wanted. There were no intrusions, and owners' houses were far enough. It was never an issue that they were "on site", and it was reassuring that they were close by in case we needed help with anything. You do have to open and shut the gate as mentioned as you drive in/out, and this was a light banter in our family as to who's turn it was to do it. The beds were comfortable, and the linens were all fine. There were a few bits and bobs that can be improved, mainly saucepans that needed replacing, and Pam was very receptive to hear about them so I made a snag list for her. No need to go into detail. Most are relatively minor things, but would make the whole experience even better such as improvements to kitchen cutlery, having regular glass tumblers, and I actually forgot to mention that the can opener doesn't work. Pam said she had ordered some new furniture and a new barbeque after our stay so I'm sure future guests are going to benefit as a result! In summary this is an amazing property, and we had a brilliant family time away. Finally, I left my laptop at the house, as it had slipped down the side of the bed. Pam was kind enough to call me on the same day of our departure to let me know. She then kept it save for me at her house and I went back to pick it up. I'm very grateful for this, so thanks very much again Pam!

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• Kavita - Verified booking

  We stayed at Phoenix house, at the end of August, to celebrate my mums 70th.

  The house itself is simply beautiful, with plenty of gorgeous light and green views all around. This meant that when the weather was wet we could still appreciate the outdoors. Its set back away from the other building so plenty of privacy and space, but nice to know there is a family nearby a minute or two walk from the property. The owners are a super friendly family, at hand for anything needed and quick to respond. On the morning of my mums birthday the owners left a small potted plant, that my mum had commented that she liked, as a gift, with a very thoughtful message in a card. It was such a kind touch and really made my mum feel special. A couple of minor improvements I'd suggest would be to have a couple of extra tea towels, and to provide a couple of basics in the kitchen such as foil for the oven, washing liquid/scourer etc, although I know many properties don't provide either so not specific to this experience at all! Wish we had booked a longer stay as 4 nights just wasn't enough. One of the nicest hosts I've come across. Thank you for an amazing experience. Would love to come back again!

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• Andrew - Verified booking

  Just home from a wonderful week at Phoenix House with our children and grandchildren.

  The house is simply outstanding and Pam, Jonny and families are very friendly and helpful but completely unobtrusive. We couldn’t have chosen a more beautiful place to stay - the little ones loved the huge safe outside space to play, run and scoot and the vast open plan downstairs is perfect for extended families who like to eat together but also want their own space too. An additional freezer in the utility was a very welcome extra (we had Sainsbury’s deliveries twice during our stay) and with two little ones it was great to have a washing machine and dryer too. The hot tub was a great hit with everyone and Pam or Jonny came every day to check levels and make sure it was in perfect working order for us. The house is in a beautiful and very peaceful setting and the area has lots of great places to visit and see. If you are reading this review and thinking of booking please don’t hesitate just book and you will not be disappointed. Phoenix House is definitely 5 star. Thank you Pam and Jonny we will definitely be visiting again. Alison, Mark and family PS thank you for my plant Pam

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• Antony - Verified booking

  The perfect break!

  What a little gem of a property. Myself, my wife and our little dog stayed at The Croft to celebrate our 1st year wedding anniversary. The house is surrounded by areas of outstanding natural beauty which made great walks, with a welcome stop at a local pub for lunch. Malvern hills, wye valley and Cotswolds wildlife park and Zoo were just a few of the highlights. The house itself was absolutely outstanding. The level of care when we arrived shone through (from little chocolates by the bed and milk in the fridge to an anniversary card). The owners live next door and are the kindest loveliest people you could ever wish to meet! They do not intrude on your holiday at all. The grounds surrounding the house are quite difficult to put into words - a private forest, pond/lake and wonderful farm animals. Our little dog was really in his element here and we were too! The hot tub was a welcome way to end the day. Highly recommend staying here! It is a great place to unwind. We also purchased some lovely meat from the owners farm which is absolutely delicious. Thank you Sally and Steve!

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• Mr Dunford - Verified booking

  The chocolate box lives up to its name. You enter into a small hall bedecked with mirrors lit by two amazing lights 3 doors leave. To the left you have a bathroom complete with a double bath surrounded by old wood and verdigris coated copper. It also sports an antique mirror. The middle door leads to a double bedroom with a really comfortable modern four poster bed. Another unique light sets it off. Then we move to door 3 and the main living area. Once again a great colour scheme set off by multi coloured lights and another 2 great lights. Remote control blinds including one that doubles as a TV projector screen cover the windows. Great views from the back. Off road parking is available. It has only one negative and that is the lack of outside space. However across the road there is a very quiet road leading to a track up on to the hills great for those short doggy calls of nature. We were lucky to be the first guests at this place and I would highly recommend it.

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