Romantic Lodges & Log Cabins In Wales

Reviews

What our customers say about their holidays

• Evie - Verified booking

  DO NOT STAY HERE.

  Holiday from hell. Firstly, upon arrival the place was disgusting. Beyond disgusting. No cleaners had been sent after previous guests. The bed was ridden with dog urine, messed up and stinking, the bathroom was decorated with used, wet, smelly towels covered in dog hairs. The toilet was unflushed and dirty. The sofa was soaking wet with dog hair and smelt like urine and cigarettes. Unswept floors, crumbs on the sides, just revolting. I immediately contacted the owner, she said she’d send out a cleaner. They made us vacate the property with our baby and child and dog, in a hurricane with torrential rain and severe winds with no on site establishment allowing dogs inside, the cleaners said it would take ‘ a really long time ‘ at 7pm we were able to return, cold, soaking wet and miserable, to find the place was still a mess. The smell was horrific, the children’s bed was damp, untouched by cleaners, false nails in the covers and under the pillows, dog hair all over the place. No toilet roll, no clean towels, no sofa to sit on as it was still soaking and smelly, At this point we requested a full refund so we could go elsewhere but we’re ignored until refused. Having used all our savings to book this place we were stuck. So we cuddled into the one bed, lay on our own towels and slept together in there. The next day I spent 4 hours deep cleaning the property as we were still be ignored and not refunded. The owner would tel us to contact Sykes and Sykes would say it’s the owner who has to sort it. Hours of phone calls, back and forth, we realised we were loosing the battle and tried to just make the most of it while we can. We still had to answer phone calls recal details and so forth. Found the cleaners stole our bag with our babies bottle inside, food, drinks, baby milk and more, who refused to acknowledge this, lied to the owner and refused to refund that also. We decided to request the first night to be refunded instead of the whole stay. That was also refused and declined. On top of all this, there’s no oven. No cheese grater, no loo roll, no towels, no clean bedding, no cleaning tools, no basics I.e tea or coffee, no welcome booklet to tel you to book in at reception through the third management of the chalet meaning we were refused access to the pool and the food establishments The doors are faulty, the bathroom door locks itself due to a fault catch and left our 8 year old daughter locked inside screaming while had to try and break it open, the shower doors don’t close properly, toilet doesn’t flush properly, the door separating the living area to the bedrooms doesn’t close unless slammed multiple times, the main doors leave a gap with cold air at the bottom. I could go on. We leave today and our children have rashes, one caught ring worm, we’ve been bitten by fleas and to anyone wondering we would have just gone home and given up but we couldn’t afford extra train tickets This was hell. And still we had no refund, no apologies, nothing. I will NEVER stay here again. Please DONT BOOK

  Read more less >

• Jane - Verified booking

  On first impressions the lodge looked very clean, however, there were areas of concern particularly in the current climate, there were quite a few crumbs in the kitchen area.

  The fridge and freezer had not been thoroughly cleaned and there were crumbs and remnants of food in both. There is a box to put shoes in and behind it the skirting board was very dirty. When we stripped the beds on leaving there was a very nasty stain on one of the single duvets. There was a thick line of dust on the picture in the main bedroom and skirting boards were dirty. There was a lack of attention to detail. All three mattresses in the property were very uncomfortable and we could feel the springs we both found it difficult to sleep on them. There was a line of grease around the hob. One of the dishes were dirty looked like porridge even though the note said everything had been washed in dishwasher. The general standard of cleanliness needs a little more attention particularly due to the increase in cleaning time we would expect the place to be spotless. The seating area was pleasant and comfortable, we appreciated having sky, the kitchen was well equipped. We appreciated the welcome pack. We also appreciated that they had used an anti covid fog machine prior to our visit.

  Read more less >

• Deborah - Verified booking

  The small bedroom is extremely small, the only room , in the bedroom is what you ...

  The small bedroom is extremely small, the only room , in the bedroom is what you see in the photo, so its more ideal for younger children, my son is 5 7" tall and very active yet struggled to get onto the top bunkbed ,the bathroom was very nice in size and the double bedroom although small was comfortable, the sitting room/kitchen had everything and was also a nice size and comfortable this is a very nice and comfortable lodge as well as clean so I would recommend it but probably better for couples or younger families, the beds were also very comfortable and clean, the area around it is very nice and it was easy to find, we did enjoy our stay here and was very happy with it all, with the exception of the teenagers, who for them felt it was cramped, for myself and my husband we would happily come back here again and we did all enjoy our stay, I also liked that it was dog friendly and still very clean and nice, even our little dog loved his stay here to, I would recommend this place for a nice and relaxing break

  Read more less >

• Angela - Verified booking

  No hot water due to low pressure.

  Awaiting part refund as this ruined our holiday and we vacated earlier because of it. Attempted to shower between 9-11am and 5-7pm without any joy. Plumber came out and informed us low pressure meant no hot water. Only place for the frying pans is the bin. Had to wash cups and plates before we used them. Kitchen not fully equipped for 4 people. Even tho this is a dog friendly chalet and we were travelling without a dog the blanket on the sofa was covered in dog hairs. Chalet windows filthy and when opening doors and windows the trims were also filthy. Carpets in bedrooms also ready for the bin. No view of the bay as described just a concrete block. Car park and other chalets. Towels and bedding supplied were over washed / dated. Who would want to stay in a bed with animal print unless you're on safari?!! Overall a very disappointing ruined family holiday. We all couldn't wait to come home. I wouldn't recommend anyone to stay here. Sykes need to take it off. Do not book here!

  Read more less >

• Angela - Verified booking

  No hot water due to low pressure.

  Awaiting part refund as this ruined our holiday and we vacated earlier because of it. Attempted to shower between 9-11am and 5-7pm without any joy. Plumber came out and informed us low pressure meant no hot water. Only place for the frying pans is the bin. Had to wash cups and plates before we used them. Kitchen not fully equipped for 4 people. Even tho this is a dog friendly chalet and we were travelling without a dog the blanket on the sofa was covered in dog hairs. Chalet windows filthy and when opening doors and windows the trims were also filthy. Carpets in bedrooms also ready for the bin. No view of the bay as described just a concrete block. Car park and other chalets. Towels and bedding supplied were over washed / dated. Who would want to stay in a bed with animal print unless you're on safari?!! Overall a very disappointing ruined family holiday. We all couldn't wait to come home. I wouldn't recommend anyone to stay here. Sykes need to take it off. Do not book here!

  Read more less >