Group Accommodation Lodges & Log Cabins In Wales

Reviews

What our customers say about their holidays

• Christopher - Verified booking

  In a word, disappointing.

  The only ‘frill’ with this property is the hot tub. The ‘View’ in the name is not visible thanks to the lack of landscaping that has been done - the hedge at the bottom of the lawn area restricts the view. The satellite part of the TV didn’t work - this was reported and I was told to ‘Use the Smart TV apps and watch live TV there’, which worked until the WiFi went out. Both things were reported on the phone number, and I was told that they’d ‘look into the WiFi’… That was their resolution. The satellite TV issue was reported on Saturday, WiFi issue reported on Sunday, and the satellite cable issue was investigated and resolved on Monday, but the WiFi remained down for a further 2 days. Their customer service lacks any… service, frankly. Especially over a weekend. The email I sent went completely ignored. The mattresses all seem relatively well used, and not of particularly high quality - they’re sprung mattresses, and the springs are easy to feel. It made for quite the uncomfortable nights’ sleep. There are a few places where a lack of attention to detail makes the whole stay feel more budget than luxury - the key is collected in a letter envelope with a window - just the key, no “welcome” note; they didn’t supply hand soap in the bathroom, nor any toiletries, for that matter - a hand soap in the bathroom would be greatly appreciated; nor did they provide a small supply of tea or coffee and sugar - even if only 6 of each in a 6 berth property would be appreciated; the teapot in a property for 6 was large enough for 1.5 cups of tea - not particularly well thought out; there also wasn’t a hair dryer - not even one attached to the wall, which you’d see on many similar properties; there’s no full length mirror anywhere in the property; the curtains over the ‘patio’ doors don’t extend enough to cover the entire windows and doors (see photo); there is no park map provided, showing details of the walks that are supposedly available around the park for the dogs - the only park map is in the key collection room, which only shows the location of the property numbers. However, the location is excellent, and the almost-enclosed lawn area behind the lodge is excellent for the dogs, and the site seems dog friendly. With their permission, you can leave the dogs in the cabins. They supply plenty of dog poop bins around the park, which is good to see. It is really peaceful - you can mostly only hear animals and the other people on the site. There is a ‘dog wash station’ is a tap by the bins - no hose, just a tap. If you’re only using this place to cook, eat and sleep, it’s ideal. If you’re using this as a base for a holiday, I’d consider other local options - most are similarly priced and seem to offer most of what is missing here.

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• James - Verified booking

  We had a great week away at Hillside view.

  The location is great, a short drive from Rhayader which has lovely places to eat and lots of great walks in that area. It is a very peaceful site with lovely views of surrounding countryside. The lodge was a good size and plenty of space for 3 of us and our 2 dogs. The heating worked well and it was nice and cozy. The hot tub made the week, although was not very hot when we arrived however once we figured out how to increase the temperature it was wonderful. The lodge is equipped with basics but may be worth noting you need to take things like salt n pepper, coffee, tea etc and soap for the bathroom as nothing is provided. On the whole it is a great place to stay however there were a few things that could do with maintenance or updating as follows; The double bed was not comfortable, you could feel the springs, it could do with a new mattress, my Mum stated the single beds were comfortable though. There is nowhere in the bathroom to put toiletries and appears as if there was something in the shower for this but it had broken. There are only 4 chairs outside and the lodge is for 6. There was only 3 of is so it was no problem for us however it would also have been nice to have cushions for them as they are not comfortable to sit out on for longer periods. There is no cleaning products and only a tall brush and dustpan and brush. The hot tub lid was tricky to get on and off and took two of us to do it, we think there was a bit broken that it should have rested on and would maybe have made it easier. There was also one seat in it that did not have jets working and the lights did not work either. The TV and WiFi was poor but we expected that might be the case in the countryside. These are all little things really and it just needs a bit of maintenance however on the whole we had a lovely time and we and the dogs really enjoyed the stay.

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• Dawn - Verified booking

  This is a truly lovely place.

  It feels that you are in the middle of nowhere but are not far away from all of the amenities and fun if you want it. The lodge is lovely and the outside seating is great and very substantial. The beds are very comfy, especially the main bedroom. Water pressure and showers perfect! The view is to die for. It is so very peaceful. I would definitely want to return. Just a few niggles, but nothing that would make me not book here again; the road is extremely bumpy with potholes on the national trust lane, we were surprised when we got there as there was a car parked on the drive next to the lodge and we thought the cleaner was still there, however, it was the tenants of the cottage below, this was not a problem but we were not told. There weren't many large cooking pans, but that sounds sad as there was a bbq and places to eat out, although there was some privacy if the cottage below was very near you could hear them, we were fine as there was a lovely young family there who also wanted privacy. Their little dog came into the lodge a few times, but we found that funny. However, we were warned by the owner about this and to keep logs on a lead. Overall an amazing place and perfect if you want to book both the cottage and the lodge!

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• Holly - Verified booking

  My partner and I stayed at Hillside View from 23rd - 26th November when the temperature hit -2°, but when we arrived the heating was on and the lodge was lovely and warm for us.

  The hot tub was the perfect addition in the cold weather, perfect for relaxing. The lodge itself was spacious, there was plenty of space in the kitchen, the bathroom was a great size with separate shower and bath, and plenty of hanging space for clothes. The only thing that was missing was a full length mirror! The view from the lodge in the morning was simply breath taking, and we discovered a bench at the top of the hill behind the lodge that provided even more incredible views. Our sat nav took us through the village roads on the way there, however, on the way back we discovered that we could have taken all A roads to the location, apart from the road leading up to the site, so if you are travelling here, make sure to check the route before travelling! The location was peaceful and quiet, and we even had 4 cats visit us who were super friendly (which was great as we are cat lovers)! There is a local Co-op down the road and Tesco about 15 minutes away, so there are great facilities close by for anything you need. We were looking for a relaxing weekend break and that is exactly what we got. We had a great stay, and whether you are a couple or a family, we highly recommend staying here.

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• Jamie - Verified booking

  I almost don't want to tell people how good this place is incase it's full all year and I can't get back there!

  What a fantastic place. The lodge is decorated beautifully, so light and fresh with everything you need and more! I had been looking for a place that had to tick a fair few boxes to accommodate my parents and our pooch, which wasn't easy but Sunstone lodge ticked every box and exceeded our expectations. With four adults and a dog we never felt on top of each other as there is plenty of space. A fantastic sized garden for the dog which is completely secure and gated so he had plenty of space to mooch about it in safety. Super clean, very well looked after, comfy sitting room, comfy beds, great showers and everything you need in the kitchen. Surrounded by so much wonderful wildlife and the best views of the beach and the coastlines. The furniture on the decking is super comfy you can sit and look at the amazing views for hours. There's lots to explore around the lodge and a coastal path on the doorstep. This really is a wonderful place to stay and I would recommend it to anyone. We've stayed in a lot of lodges but this is the first one we've found that will be going back to and we can't wait! Even the dog is a little sad we are back home. 5 stars

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