Beach Lodges & Log Cabins In Wales

Reviews

What our customers say about their holidays

• Sarah - Verified booking

  Lovely looking property inside and out, and very clean!

  However, we really noticed where money had been saved, such as the paper thin hangers in the wardrobes, which couldn’t even support the weight of a pair of trousers. Additionally, the mattresses were very, very soft and in the double room my husband and I just rolled into the middle where there was no support under the bed at all. The 3 seater sofa was also very soft and we were nearly at the floor if we sat in the middle! I think it must be a sofa bed but this meant again there was nothing other than the cushion under us if we sat there. By the end of the week, all 4 of our backs were aching! Additionally, the listing says that things like toilet roll and dishwasher tablets are provided so we didn’t bring any but we were left with 2 dishwasher tablets and a small roll of toilet roll in each toilet, which wasn’t enough given that we cooked a full meal for 4 each evening and were there for a full week. Unfortunately, as we checked in at 5.30ish on the Friday, reception was closed and there was only an emergency number to call. I did text it to say we didn’t have enough (as this didn’t feel like an emergency) but I didn’t hear anything back and, as we had to go shopping and the bits we had wouldn’t last until Monday when staff were next in, we just bought more dishwasher tablets and toilet roll (annoying as have plenty at home and would have bought this had I known we would receive so little rather than buying new packs). It does seem strange that for a holiday site that takes bookings for arrivals on Fridays only that they then have no staff in for the whole weekend and staff work normal Friday hours! Maybe this should be re-thought? Either way, we just sorted ourselves and didn’t mention to staff (other than the text) come Monday as it would have been to no effect for us. Lastly, Wales has very strict recycling rules (fair enough!) but, given the site really wants you to recycle properly and makes it clear in the welcome pack, they didn’t make it easy at all. For example, food waste should be separated but we couldn’t even find a food waste bin outside… although it did appear later in the week. Additionally, there was no extra facility within the lodge to separate out recycling, food waste etc which meant that we needed to manually separate out everything in the lodge using kitchen bowls (food waste) and bags we had brought with us unless we were to walk to the bins all the time! Then, to top it off, the bins outside were overflowing (other than general waste) which meant that other types of recycling started being loaded up outside of the bins. Just seems that this should have been better thought out too. I (honestly!) wouldn’t normally mention all these things but the images and, genuinely, the look of the property itself are lovely but the money saving tactics used that you can’t see until arrival did make us feel we had an inaccurate listing that was slightly overpriced. We did receive a small discount prior to arrival as the lodge we actually booked was sold a few weeks before we were due to arrive but this move was labelled an ‘upgrade’ but we really don’t believe it was (other than the addition of the hot tub, which only one of us was interested in using anyway) but we accepted it as it was too late to cancel/change our other holiday plans which we had booked months in advance (inc our tickets to Skomer Island, which for 4 totalled around £200 a day and we were going twice).

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• David - Verified booking

  Party of six, four adults and two children.

  The weather, the scenery and fabulous beaches were the shining stars during our one week stay and the Haven staff kept the outdoor areas well tended. The property was an adequate size for our party of six. It is obvious from the photo's that it isn't spacious, so no complaints there. Larger than a caravan, smaller than most houses. The interior of the property was very clean. Kitchen utensils, crockery, cutlery, glassware aplenty - although a decent quality sharp knife - for those who love to cook - would by a great addition! Slicing an onion (sliding off an onion) was a long winded, tearful endeavour! The double bed was very comfortable, as were two of the four singles (the remaining two were, in our opinion, overly firm but they were being used by adults.) The sofas were comfortable but old and quite badly stained - though they did have throws to hide the worst. The addition of a table lamp in the lounge would be nice. The powerful ceiling lights were not conducive to an evening of relaxation. We borrowed one from a bedroom. Bathroom OK; Mira shower in a small cubicle but we weren't swinging any cats! Light sleepers should take earplugs. It's a bit creaky in there, particularly for those in the double bedroom below + the doors were all squeaky but I oiled the hinges - no charge :-) Decking area was a bit disappointing. The cushions for the outdoor furniture that were said to be stored behind the sofa in the lounge weren't there. We had to sweep masses of cobwebs for the railings. We noticed that the decking areas of identical properties nearby were cleaner and had pots of plants (albeit some were plastic) that made for a much more welcoming and pleasant exterior. Little touches can make a huge difference. We felt that the property needed a bit of TLC (a bit tired) but no major complaints. The niggles could easily be addressed without huge expenditure. It's also worth mentioning that we struggled to receive a reply from a pre holiday query we had. We were informed by Sykes that the owner had chosen the option of being uncontactable (by guests.) Our query was fielded by Sykes who, after two calls from us, contacted the owner who's answer was relayed back to us via Sykes. A rather long winded and frustrating process. Finally, as holiday property owners ourselves, we feel that our review is thorough, constructive, balanced and fair. Owners take note - it would be relatively cheap and easy to add those little touches and upgrade your property to 5 star status. On that basis, I would have no hesitation in recommending it to strangers and friend alike. Thank you.

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• Julia - Verified booking

  At first glance, the property seemed lovely & was nicely presented.

  However, the twin beds need replacing, not only are the bases ripped, the children (7 & 12) found them hugely uncomfortable due to the springs being very prominent. I had to take the quilt out of the cover & lay it inder the bottom sheet. The worktop in the kitchen is hugely unhygienic. At the join, it is split & lifting up. If, in your own home this is how you have it, that's personal choice, but not acceptable to your paying guests. It was clear it hasn't just happened either. Basically, it needs a lot of tlc ie.damaged furniture replacing. When getting cutlery out, several pieces were dirty, so we washed it all (including the tray which had a lot more than cutlery in it!) & one of the wine glasses had bright lipstick on it, consequently, we washed everything before using it as it made us dubious about anything being clean, which was a shame. The WiFi was intermittent which meant the telly lagged a lot, which was frustrating but probably easily solved, we noticed a few people had commented the same in the guest book. There was a huge empty telly box, Christmas decs, cleaning equipment (upright hoover, mop & bucket etc) & bits of cupboard/shelving & so on in the main wardrobe which was annoying as it took up a fair chunk of valuable space. Particularly when there was a locked cupboard, presumably for cleaning stuff where some of it could've been housed.. All that being said, the park was in a gorgeous location, was quiet in the evenings (but FYI, they are doing the park up/putting more lodges in etc so lots of heavy equipment going past the lodge at 8ish a m, in case you didn't already know) & after a bit of money spent on replacing things the owners must already be aware of (lining on curtains or blinds as well) & more thoughtful reorganisation of their personal equipment, this lodge has the potential to be absolutely fantastic!

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• William - Verified booking

  Firstly let me get the negatives out of the way and hopefully this will assist others that are looking to book this Lodge.

  After a drive of 7 hours from Glasgow we arrived at this Lodge to find it cold and a musty smell. Heating was all switched off, free sat box did not work. No internet connection although when I did enquire I was given the code to connect to wifi however even though you had wifi you had no internet access. So had to use all data allowance on phones. No soap available and no toilet rolls. Once again the owner apologised for cleaner not leaving some. Think the cleaner had other things on their mind as there was dog hairs under the sofa and chairs. Duvet cover was and torn and needed replaced. However I don't think this is all down to the owner people who stay here need to accept some responsibility too if they don't clear up after themselves. Hob needs replaced as its seen better days and is old and engrained in dirt we never used it. If you are a large gent like me better to sleep in the two single beds rather than try and squeeze between wall and double bed to get to your side. Now it may sound as if I have nothing good to say about this lodge far from it. When heating was on it was cosy and snug. Beds were actually ok and able to sleep. Tv worked although did not go on a break to watch tv. New Quay only five minutes away by car, Cardigan bay 17 miles and Aberystwyth 20 miles. Local shop on site and PUb served food so was handy. What I will say is if you want a relaxing break away from the hustle and bustle and have dogs ideal. Plenty of walks and you will need to be a driver to get around. Unfortunately due to circumstances we had to cut break short and return home to Scotland so had to leave 3 days early. Avoided all the bad weather.

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• Matthew - Verified booking

  We have been to this property before so we obviously like it which is why we returned.

  The location is amazing and the chalet itself is cosy and has a certain charm. However, there were 3 main issues on our arrival: - Cleanliness. It was not good. Cobwebs and dead insects everywhere, dirty toilet. We had to clean the whole place from top to bottom. I have no doubt that somebody had charged the owners to clean the property but frankly they are ripping you off. It was not clean at all and you don't go on holiday to clean. - Shower wouldn't work. A plumber was sent by Menai Cottages and the issue was water pressure. It was fixed fairly immediately. As we didn't arrive until quite late on our first day, however, it was essentially day 3 before it was sorted. - WiFi broken. The owner drove all the way from Kent to fix this, which seemed above and beyond. Thank you, Andy. Again, it was essentially day 3 of a 7 night stay when it was sorted. Finally, there is a hole/tear in the fascia/soffit to the rear of the chalet and something is nesting in there. The rustling at night did keep me awake at times. All in all... the location is amazing (I can't overstate this enough, it's stunningly beautiful), the owners are extremely helpful and the use of their Friends and Family pass absolutely invaluable. The children loved the activities on this quite brilliant site. The beds are comfortable and the kitchen and living room well enough equipped. However, the property just feels as though it needs a little more TLC and, whilst we had a great time together as a family, we were a little disappointed overall with the property itself on this occasion.

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