Holiday Apartments in South West

Reviews

What our customers say about their holidays

• Claire - Verified booking

  Lovely property, well equipped and comfortable.

  Unfortunately through no fault of our own our holiday was extremely affected by the farcical parking situation. We arrived late due to traffic and checked our property and there was no parking permit, due to the numerous parking signs I called the out of hours number which is a property management company who quite honestly couldn’t manage !! I was assured that this would be dealt with as an emergency and passed on to the relevant person. I left a note in the car and we woke up to our first parking ticket. I called again and was assured that a permit was being delivered that day and to ignore the parking ticket as they would get it overturned. 5 days into out 7 day holiday it wasn’t sorted we had a collection of 3 parking tickets and i was sick of ringing the owner who either didn’t answer, wouldn’t connect the call or the call went through to the management company, who as I have mentioned were useless. In those 5 days I have been lied to and fobbed off. I called the parking company myself who were extremely helpful and understanding and gave us a 2 day exemption to get it rectified saving us from 2 further tickets. In the end I called Sykes and they did get the situation rectified eventually after several calls and promises of calls back and even suggesting we moved our car !! The whole situation had a massive impact on our holiday, I had to spend each day texting, calling and emailing pictures of tickets to various people and in Cornwall where the signal isn’t great is no mean feat !! I had to pay for the tickets at a cost of £180 which the owner agreed to refund ( like he was doing us a favour) This was a ridiculous unnessary situation that had a huge impact on what should have been a relaxing stress free week away. Not even a phone call from the owner to apologise for our inconvenience at their property. The fact that we had to pay the tickets really annoyed me, thankfully we are in a position to do so but not everyone is and the financial struggle this could have placed on another family is massive. One of the reasons we booked this property was because it had parking and I understand mistakes happen but when they do someone take responsibility and rectify it swiftly, it should not have taken me 5 days to sort this out when one call to the parking company with our registration number would have done it.

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• Angelika - Verified booking

  Die Beschreibung war leider nicht genau genug.

  Wir mussten bei der Nachbarin anfragen wo sich der Schlüsselkasten befindet. Dieser konnte nicht geöffnet werden sodass wir den Service telefonisch kontaktieren mussten. Der uns dann Hilfe senden wollte, was er bis heute nicht gemacht hat und ich bin schon wieder zu Hause in Deutschland. Wenn auch hier nicht ein Nachbar geholfen hätte wären wären wir nicht in die Wohnung gekommen. Das ist kein guter Service. In der Wohnung war leider keine Beschreibung wie das W-Lan gefunden wird. Die Fernbedienung des Fernsehers hatte keine Batterien. Die Betten waren leider sehr locker im Gestell, sodass wir Frauen erst Werkzeug suchen mussten, um uns ohne Geräusche rein legen zu können. Die Wohnung selber ist schön und liegt relativ zentral wenn man gut zu Fuß ist. Das Haus ist leider sehr hellhörig, das die Leute über der Wohnung gut zu hören sind. Angelika Hoell

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• Laura - Verified booking

  We were very happy staying there but there are a few comments that we would like to make.

  Once we finally found the apartment - the key situation was very complicated. We had received a number of emails with different codes but sadly none of them worked. We ended up having to call the number listed and spoke to a person who gave us access to the clearers keys for the week. The apartment was lovely and comfortable but a couple of things need to be improved - the cleaning was good but they left smear marks on the internal door and windows so when the sun shone through it wasn’t very easy to see through them. The ensuite shower was completely blocked and started to flood the whole floor so we were not able to use it after the first day for the week. The sink in the main bathroom also kept blocking. The vent under the fridge in the kitchen needs to be fixed properly - that being loose and the wood next to it is not a good sight. We did enjoy staying but I think the apartment should be listed clearer such as explaining that it is at the top of a steep hill. Had we have known better - we wouldn’t have booked there due to my partners mobility issues with his knees.

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• Graham - Verified booking

  A comfortable apartment with wonderful views down the Bristol Channel and the Welsh coast in the distance.

  The kitchen/diner/living room is light and airy and has plenty of room and seating. The kitchen is well equipped. The stairs to the upper bedroom are quite steep so could be a problem for people with impaired mobility. The parking is up a steepish drive , but there is a reasonable sized space - our vehicle is larger than average and we had no problem. There is room for 2 cars. The nearest bit of seafront by the old pier is about a 5 minute walk downhill. The nearest cafe/diner (Stones cafe was excellent and cheap, but closes at 4pm) about an 8 to 10 minute walk. A walk to the main pier would be around 15 minutes and the main shops about 20 minutes. We found that the Melrose open air car park opposite the Weston Arch was very convenient. It was next door to several good eating places and next to the beach and 5 minutes from the main pier. Would we book again? Yes. It would definitely be top of our list when we are next in Weston-Super-Mare

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• Paula - Verified booking

  A lovely apartment with all the facilities you would need.

  Very clean and matches the photos and description online, with parking and a lovely outside seating area which has lighting for the evening. The apartment looks out onto Birnbeck Pier, which is beautiful despite being damaged and closed, being slightly out of the town it was nice and quiet. It took us 15-20 minutes to walk into town, via the beach path is lovely, though the apartment is ‘up’ so needs some effort up and down. Lots of bars and restaurants on the sea front. In respect of the apartment, there are steps, so steps up to the house and then stairs to the living / kitchen area as well as tight stairs up to the double bedroom. This could be an issue for someone with limited mobility. The owners had provided some key supplies too, tea, coffee, milk, butter as well as some scones, jam and cream. A lovely touch. A lovely apartment in a lovely town; we would certainly recommend.

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