Holiday Apartments in Wales

Reviews

What our customers say about their holidays

• Barbara - Verified booking

  Where does one begin.

  Only two dinner plates for three people No sharp knife for cutting veg/fruit etc and no serving spoons only spaghetti spoon. Difficulty reaching into some wall cupboards and spices etc on top shelf, presumably not for visitors use. Toilet flushes okay sometimes and then you get a continuous flush which takes an age to correct. The shower is difficult to get in and out with a fairly high step, which is not good for people with arthritic limbs. Lovely bed linen but the mattress has seen better days, it's hard so that you can feel the bed base which wasn't bolted together so we had to do it or we could have ended up on the floor. Springs sticking out down one side and the creeks were dreadful on turning and getting in and out of the bed. All that being said it's time it was replaced. The brochure pictures are not identical to the actual apartment i.e. chair in lounge, pouffe missing, bed in different place and wardrobe replaced with a small hanging cupboard. Window frame needs a good clean as something like glue is stuck to it. A positive being a vast amount of cost hangers which is a bonus to some hotels. In our opinion it's vastly overpriced at over £1,000 a week particularly with the summer season just around the corner Personally I think someone from your offices should be doing spot checks on the properties you are advertising for cleanliness and value for money. I'm aware that the property is on the market for sale but should be in a better condition than it is

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• Edward - Verified booking

  The property is tired and poorly maintained and furnished.

  The toilet seat swivels around. There is no soap tray in the shower. No extraction fan in the bathroom. The skirting/pipe covers are covered in old dust. The room thermostat is false reading about 10 degrees out. Must be costing a fortune on over heating. The TV is ancient. The stand is taped up with duct tape. and tv screen is leaning forwards making poor viewing. 1990s sky box with free view only. There is no tv internet connection to the TV. No tv apps avaliable. Hardwire only and there is none..basic free view channels. No apps. It rained all week..No fault of yours but the tv and broadband was useless. Unacceptable for the rent your charging. The wardrobe back und the wardrobe drawer bottoms are hanging off Broadband won't reach the main bedroom.Pretty much a tired an unloved flat in the middle of nowhere rented out at an extortionate fee. The coffee machine water tank was half full of green Algea water.Shocking. There was old crumbs under the settee. The drawer under the cooker is covered in old grease and cooking stains. Trains pass every 15 minutes that shake the foundations. Parking is akin to parking in a sardine tin. Ridiculous. We left the property cleaner than we found it.Lazy cleaners. Overpriced and under maintained accommodation. One pub in the town £5.50 a pint and £14 for a fish finger sandwich and £18 for burger and chips. Middle of nowhere. Cheaper for a week in Benidorm. Not a happy bunny.

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• Edward - Verified booking

  The property is tired and poorly maintained and furnished.

  The toilet seat swivels around. There is no soap tray in the shower. No extraction fan in the bathroom. The skirting/pipe covers are covered in old dust. The room thermostat is false reading about 10 degrees out. Must be costing a fortune on over heating. The TV is ancient. The stand is taped up with duct tape. and tv screen is leaning forwards making poor viewing. 1990s sky box with free view only. There is no tv internet connection to the TV. No tv apps avaliable. Hardwire only and there is none..basic free view channels. No apps. It rained all week..No fault of yours but the tv and broadband was useless. Unacceptable for the rent your charging. The wardrobe back und the wardrobe drawer bottoms are hanging off Broadband won't reach the main bedroom.Pretty much a tired an unloved flat in the middle of nowhere rented out at an extortionate fee. The coffee machine water tank was half full of green Algea water.Shocking. There was old crumbs under the settee. The drawer under the cooker is covered in old grease and cooking stains. Trains pass every 15 minutes that shake the foundations. Parking is akin to parking in a sardine tin. Ridiculous. We left the property cleaner than we found it.Lazy cleaners. Overpriced and under maintained accommodation. One pub in the town £5.50 a pint and £14 for a fish finger sandwich and £18 for burger and chips. Middle of nowhere. Cheaper for a week in Benidorm. Not a happy bunny.

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• Terence - Verified booking

  My wife and I have just spent a lovely week at Cwtsh Cragen New Quay.

  On arrival we were greeted with a lovely card from our hosts welcoming us as their very first guests. To mark the occasion they had left us a nice bottle of wine and a welcome pack containing some local Welsh produce. Which was very thoughtful of them and gratefully received. The apartment is located in a very quiet area and appeared to be newly decorated and spotlessly clean. There are two quite large bedrooms with plenty of storage and hanging space. The living area contained mostly new furniture and the kitchen/dining area also contained mostly new electrical appliances and an excellent assortment of cooking utensils and cutlery items. The smart TV and Wi-Fi worked fine and there was also a selection of books to read. Everything you could require in a holiday rental seems to have been catered for. Cwtsh Cragen is situated right on the edge of the coastal path/Dylan Thomas Trail that can be accessed from the bottom of the communal lawn. A short walk along this path brings you to a flight of steel stairs giving you access to the beach where when the tide goes out you can take a pleasant stroll along the sand into New Quay harbour and town. We are both well into our 70’s and had no problems with access to any of these areas. Hoping to visit you again later in the year until then a massive thank you to our hosts. Here’s wishing you a very successful future with Cwtsh Cragen!!

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• Terence - Verified booking

  Just spent a lovely week at Cwtsh Cragen.

  This is our second time at this property, our first stay was in May 2022 when we were the very first guests. After two and a half years we expected some signs of wear and tear but no, the property was still in immaculate condition, spotlessly clean and all appliances and fixtures still looked as good as new. The property contains everything you would expect or need of an holiday rental and is an absolute credit to Claire and her staff. We would definitely recommend Cwtsh Cragen and hope to be visiting again next spring. We have been visiting New Quay for nearly sixty years, now in our eighties this is the first time we have stayed at this time of year. Still a fantastic place, much quieter than usual, but most amenities still open. Absolutely love it and hope to be able to visit for many more years!!!

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