Dog Friendly Lodges & Log Cabins In Polzeath

Reviews

What our customers say about their holidays

• Carol - Verified booking

  My husband and I enjoyed our holidays away with Sykes and when he died three years ago, my daughter and I started going away on holiday together to a Sykes property at least twice or three times a year.

  Cleanliness for us, is so important and we always book a property that has a rating of at least 4.8* Harbour Lodge had a good rating, so we were shocked when we walked into the lodge, opened the fridge freezer to find food still in the freezer compartment, the fridge itself very smelly. Then we opened the dishwasher which was full of crockery and cutlery. We needed to visit the bathroom after our journey and I was horrified when I lifted the toilet seat to see it had been used and not a nice sight at all! I went to flush the toilet, but the handle was falling off and wouldn’t work so I took off the cistern top and managed to screw the handle back on. Even though I flushed, the paper wouldn’t go down and there seemed to be some kind of blockage. We left the cistern to fill and carried on looking around, feeling very disillusioned. We couldn’t locate a hairdryer and there were no usual niceties that we usually find in the cottages, like information guides of the area or games. Just a small selection of books and old DVDs. We read the small information folder for the property and it advised to ring the owners who lived on site at their farm, if we had any concerns. I spoke to the very nice gentleman owner and explained our problems and he said he would come over to see us, which he did. He said that he used to look after the properties himself, but since developing Parkinson’s had handed the letting over to Sykes. He said he had rung Sykes and asked for cleaners to come out to the property and he also brought us a hairdryer. We waited on the bench outside and it wasn’t long before a friendly lady and gentleman arrived to sort the toilet problem and I also pointed out all the dirt and fluff in one of the bedrooms, which clearly hadn’t been cleaned. They lady emptied all the dishwasher and put away the crockery and the gentleman said he had cleared the toilet blockage and got us a new toilet brush and holder. They asked if there was anything else they could do, but we just wanted to unpack the car and put the kettle on for a well needed cuppa. We said our goodbyes and thanked them for coming out but maybe we should have said yes to their offer. My daughter opened the cutlery drawer to find a couple of spoons covered in mould and the more we inspected, the more dirt and dust we found. We actually considered getting back in the car and driving home! We were pleased that the water in the shower was nice and powerful even though the shower attachment was loose. We both had showers that night, but the following morning, the water was cold. I checked the water and heating control unit only to find the hot water, which should have been programmed to be on all day according to the blurb, had been switched off, but the central heating switch was on. I managed to change the settings and all was well with the hot water from then on, using the Boost facility if necessary. I really am not one to complain and have never had to in the past, but this experience spoiled our week’s holiday and my daughter and I don’t think we have the confidence to book with Sykes again. I feel sorry for the owners of the property, as I’m sure they would have maintained it to a much higher standard themselves. They run a lovely little farm with such well cared for goats, ducks, chickens and guinea fowl to name a few and keep the grass nicely trimmed back and the surroundings well kept in general. I hope Sykes will take note of our experience and ensure that ALL properties are cleansed and kept to a high standard.

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• Mrs Waring - Verified booking

  Fabulous historic house that was presented with passion and generosity. The house was immaculately presented and everything you could possibly need for a home for home was provided - and then some. Even down to the information before arrival, guides, information manuals and departure info. Some 5 bed properties lack proportionate living space but Court House really does offer spacious holiday living. Couldn’t be better positioned for Padstow town, with parking just behind the house and the harbour, with its ferry across to the stunning beach at Rock, a hop and skip away. Tall guests might find some of the bedroom doorways a bit challenging - built in C17 and C18 they were a bit shorter back in the day! But once over the threshold the principal bedrooms are spacious and beautiful.

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• Lorraine - Verified booking

  I can’t fault this property at all.

  WeLOVED it. It was so warm & cosy. Everything had been supplied, ie ironing board, hair dryer, hoover, etc A HUGE bonus was that you can park right outside your property. ( we had looked at other properties but there was either no parking or 1st come gets the space) I suppose if I had to think of one negative for this property, and this isn’t really a negative, it would have been nice to be able to vacate the property by 10 or 11 instead of 9. Thought that was abit early, and if we’d have brought the grandchildren with us it would have been a mega rush. Most properties we’ve stayed in have been 10. Having said that, if that has to be then so be it, it wouldn’t stop me recommending to others. The hosts were lovely people and wish them well.

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• Mrs Dunlop - Verified booking

  On our final night we all agreed Court House had been the ideal choice. The house was the perfect size for three generations, two children & a dog, but it still retained a homely feel, and was so well equipped I now have photographs and a wish list of appliances I never knew I needed! The position in the centre of Padstow meant everything was on our doorstep, the ferry to Rock’s beautiful sandy beach, Rick Steins awesome Deli & takeaway, an addictive Padstow Gin bar, the list is endless and all just a five minute walk away. Court House is a beautiful historic home with modern equipment & decor so sympathetically introduced all you need to do is close the door, pour yourself a glass of Padstow gin and enjoy up the experience.

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• Victoria - Verified booking

  The Lodge was spacious and nicely furnished.

  Just a few recommendations going forward: - more hot water, we all had to have very QUICK showers (literally 3 minutes) as the hot water ran out - A welcome pack with info about local info, local shops to buy essentials, local restaurants, car parks, walks etc, this would have been helpful - some shelving in the bathroom as there was no where to put wash bags - extra plugs in the bedrooms - the property was dog friendly but not dog safe as it wasn't properly secured, the main entrance was open to the main road and therefore it meant that you could only let your dogs out on a lead - A dog poo bin is required, (there was no where apart from the main Biffa bin to put poo bags)

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