Holiday Apartments in Hayle

Reviews

What our customers say about their holidays

• Karl - Verified booking

  Overall, this is an amazing apartment with breathtaking views of Carbis Bay and the surrounding coastal towns.

  We had only three minor points of feedback: 1. The shower water pressure was weak, and the pressure buttons did not seem to adjust the power. Although the shower was functional, it took longer than expected. 2. The WiFi signal was quite slow, running at about 10 Mbps at times. This occasionally caused lag when using the television and phone simultaneously due to low bandwidth. 3. There was some noise from the neighbors upstairs. While this isn't something you can control, it's worth noting that they were often loud, with frequent banging, even late at night, and constant stomping. However, these minor issues were insignificant compared to how pleased we were with everything else. The location is excellent—just a 2-minute walk to the train station. The apartment was well-equipped with all the essentials, including a television with Netflix and Prime Video. It was clean, cozy, and felt very homely. We would highly recommend this apartment for couples or families looking for a coastal getaway. There are many great places to explore nearby (St. Ives being an obvious choice), and it’s wonderful to have such a beautiful and comfortable place to return to. The beach is just a 10-minute (steep) walk downhill—a fun journey that certainly helped burn off the amazing local food. The beach itself is beautiful, and we thoroughly enjoyed spending a whole day there during the week. We will definitely recommend this apartment to friends and family and hope to visit again in the future.

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• Amanda - Verified booking

  I stayed here last year and there were a few issues that I took up with Sykes Cottages who promised these issues would be sorted So I thought ok I will book again this year, given them a second chance.

  Well nothing has changed unfortunately this is why I am writing this. The place is damp and smells very musky so not good for someone who has chest problems or asthma The sofa is very old and uncomfortable, it needs replacing The mattress is filthy, absolutely filthy and you don't see it until you strip the bed after your stay, yes you do have to strip the bed These things I complained about from my last stay so was hoping these would of been addressed but clearly not There is a electric dehumidifier and some small water ones behind the TV and under the bed it's so damp. Electric meter on show, we turned it off as I don't want reminding of how much electricity I've used. Out door furniture needs a clean Good points, 5 mins walk to the beach, back gate leads to the pathway around the coast, 4 mins to the station to catch train to St Ives at £2 return Unkept garden to sit in at night to listen to the waves Lovely friendly dog Yogi next door a delight to see each morning Own parking for one car Not wheel chair friendly due to the steps down to the house Nice hot shower, no shower plug or USB port. Fluffy towels were welcomed, new cooker, tea, coffee & pint of milk in the fridge, washing machine works fine but no where to dry only towel rail in bathroom It's a shame they haven't sorted the damp issue and changed the mattress as it's gross!!

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• Adam - Verified booking

  We had a toxic gas leak from the fridge in the apartment at Dolphin Watch, that could have been deadly.

  The Company were swift in replacing the fridge for us (although I had to help....assisting with the lifting down stairs of the old fridge and the lifting upstairs of the new one. We also had a faulty toilet, this was not rectified. When I tried to engage with Carbis Bay Holidays about our experience and the stress of the toxic gas leak, they ignored all my emails for over two weeks. When I got through on the phone to ask why my emails had not been answerd, they advised me that the owners of the property would offer no apology or compensation of any kind, as they could not be 100 percent sure that the fridge had been leaking toxic gas. After all the research I did online I can be certain it was a gas leak....I can also be certain that the cleaner must have smelled it too when cleaning before our arrival - but she did nothing to report it to anyone. Overall I found the customer service of Carbis Bay Holidays to be very poor - not returning any of my emails. And the attitude of the owners to not offer any form of compensation or apology for our stress and inconvenience, shows them to be rather miserly in my opinion. I would avoid Dolphin Watch for this reason and I would not be inclined to book again with Carbis Bay Holidays or indeed Sykes Cottages, their new owner.

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• Paul - Verified booking

  Overall we enjoyed our stay.

  As some positive feedback, the property is in need of some attention: Sofa bed smells and feels damp. It is old and tatty so should be replaced. One wall in the living room displaying signs of damp. Room smells damp. TV very old and poor - suggest replacing it for a smart one A radio in the kitchen would be good Shower goes from very hot to ok, water takes ages to drain away Lamp shades cheap kitchen tops and units - bit tatty and not good quality Bed mattress was much too soft for us. Others may like it A washer dryer would be better than just a washer or some rack/line to hang clothes/towels outside to dry Did not like the request for us to strip the bed Like the blinds Very well equipped Liked the welcome pack Great location, one of the best in Carbis Bay Good to have a parking spot Wonderful views and pleasant outdoor space Walking distance to the Cornish Arms where we ate twice and had good food and drinks. Easy to get to the train station - great short and cheap train journey to St Ives. Lovely half hour walk also.

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• Thomas - Verified booking

  Broken front window (opening).

  Filthy windows and not what we expected from the superb online pictures as advertised - this is what sold us the accommodation, but every time you looked out of the window you were drawn to this. The windows haven’t been cleaned in months. Broken toaster (9/21 comments in Visitors book) so has been for sometime and not replaced. Broken blinds (both rooms). Towel radiator inoperable. Screeching kitchen cold tap. Bedroom TV inoperable. Had to buy Fairy liquid and hand wash soap in St Ives as none. Double bed lumpy. Shower dirty internally. Apartment needs updating. Shame in the fact you can always tell when the owners do not use it themselves, needs TLC. Upside: Excellent area to explore Cornwall, beach super and very practical area to explore with young child. Scenery and wild flowers in May a delight. However £1400 for a week is not reflective value for money, prices have increased and many owners using COVID as an excuse to double prices. Would like compensation.

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