Holiday Apartments in Penzance

Reviews

What our customers say about their holidays

• John - Verified booking

  We are appalled by the lack of response and the extreme difficulty of contacting Sykes during our stay.

  We had three serious and one very serious problem with the apartment during our stay. 1) No hot water when we arrived. 2) No instruction or idea on how to deactivate the burglar alarm, inadvertently triggered whilst searching for means of turning on the hot water. 3) A very serious leak in the roof during a rain storm, where the water was pouring through the electric light fitting in the entrance hallway and above the second bedroom doorway. 4) Despite turning off the storage heaters, they remained on and very hot during our entire stay. This meant that we had to keep the windows open the entire week as a means of keeping the temperature to a tolerable level. This also led to us leaving the apartment a day early due to the discomfort. We travelled home on the 8th October, not the 9th. I attempted to contact Sykes for all of these issues above and on many occasions. The phone lines were either completely dead, or when it would connect, rang for at least 15-20 minutes each time before cutting off. On the first of two occasions when someone finally did answer, a message was taken and the owner himself phoned me back (from Bermuda!) 5 hours after the first incident. With the code he gave me, I was able to deactivate the burglar alarm. He told me he would send someone to sort the hot water for us, but no-one arrived. We therefore had to switch on the "full rate" switch next to the hot water tank, which seemed to eventually provide us with hot water. This would not turn off again! I could only finally get hold of someone for the leak incident on the afternoon of the following day. I called first thing in the morning, but was cut off. Following the online instructions, I had raised a chat incident immediately the leak occurred, but apart from an automated confirmation of receipt, I never received any response from this. The person I spoke to in the afternoon said he would speak to his manager, but again, I never heard anything else until the cleaner called me on the Wednesday. I was surprised at this, as I assumed the issues we were having were house maintenance, not cleaning problems. It remained though that none of the issues were resolved during our stay. There are electrical problems with the property, and there is a serious leak in the roof. This is the first time that we have experienced not only so many problems, but such difficulty in contacting anyone for help. The apartment itself is really lovely, but our holiday was spoilt by the time we spent trying to get things sorted that should not have been our problem, and the fact that we felt frustrated and ignored. I'm afraid we are very unimpressed, especially considering the severity and potential life-threatening nature of the leak. Had we been out and attempted to either activate the light switch for the light fitting through which the water was pouring through, or slipped in the dark in the water covering the floor, things would have been very serious indeed!

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• Tracey - Verified booking

  Lovely light and airy property; very clean with well-equipped kitchen; I would however, suggest providing a dishcloth in the kitchen to make it easier to clean down surfaces.

  The welcome pack was really appreciated and a nice touch. The evenings were a little cool and as we couldn't quite figure out the heating, we would have liked to have lit a fire but there was no kindling and only 4 logs in the basket so we had to abort that idea. Also, the mirror in the first floor bedroom opposite the shower room was too high such that if you sat down at the dressing table to dry your hair you couldn't see in the mirror, The one big downside of this property, which unfortunately reflects in the score, is with regard to the small shower room on the first floor landing - there is a permanent sewage/damp smell coming from this room which was very unpleasant. We didn't want to intrude on the privacy of our friends who were occupying the top floor bedroom with en-suite shower so had to endure a rather unpleasant 5 minute daily shower in this room which wasn't great. I would also suggest ensuring the photos advertising the property are updated i.e., in the photos there is a TV in the first floor bedroom opposite the shower room but there was no TV in the room when we got there which was a little disappointing.

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• Christine - Verified booking

  No phone reception in apartment.

  Paid for wifi but did not work on any device so had to get a refund. Then we found a manual that had the sky wifi password so all good. Manual should be left out on the coffee table or in the kitchen. It was upside down on a bookshelf at the back of the room & we only came upon it by chance. Hot water only lasted 2 showers - not good when apartment sleeps 4. Manual referred to a remote to switch on constant but we couldn't find it so we had to pull a bed out to access boiler in a cupboard in 2nd bedroom to switch it on. Overall the apartment was exceptionally clean with great facilities & a comfortable home from home. Just a couple of little niggles but ok once we'd sorted them out.

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• P - Verified booking

  This is a lovely spacious property in a beautiful old historic manor house with a stunning inner garden.

  The property is quiet, with fairly modern fixtures & comfortable sofas. The main bedroom had an excellent mattress however sadly the two single mattresses in the second bedroom had seen better days. The very friendly house keeper Lizzie, did come out promptly as we had to contact Sykes when my lanky teenage son struggled to get a decent sleep. She provided a brand new mattress topper the very next day, which definitely helped. Over all we had a fantastic stay. Easy access to beautiful coastal walks and beaches on both south and north coastlines. I highly recommend the place but if you have children would check that new mattresses have been purchased.

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• Helen - Verified booking

  Where to start describing this fantastic accommodation.

  From the warm welcome off Kate to the attention to detail in all the lovely things which were provided to ensure our holiday stay was so comfortable. Spotlessly clean, very comfortable bed and amazing power shower. It was all just as described by previous reviews and we couldn’t fault anything ! All we really needed was us, food and our clothes because everything was provided, down to spare shampoo and electric tooth brush charger ! Perfect location for a couples holiday in beautiful Cornwall, so peaceful and quiet yet local pubs and the fabulous beach cafe 5 min away, we can’t wait to visit again. This property is a credit to the owner.

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