Holiday Cottages With Hot Tubs In Amble

Reviews

What our customers say about their holidays

• Vicki - Verified booking

  It was disappointing to arrive at 5pm (which is a very late check-in time) to find the house hadn't been cleaned.

  We then tried calling the numbers on our booking form - one of which was out of order and the other was to a lady who no longer serviced the house. We had to search for another number to contact somebody and then arrange for a cleaner to come urgently. This meant we could not unpack or go shopping, as had been planned. We were told to go out for a meal and charge this to Northumberland Coast and Country Cottages, which was helpful. However, we then had to use the Sunday morning to go shopping and felt we had lost a night and morning of our holiday time. The cleaners did a good job of making the beds and bathrooms clean and tidy, but the general cleanliness of the house was below standard. There was dust under beds, on the stairs, old socks and cloths behind bedside cabinets and furniture. The dishwasher needed a deep clean as the dishes smelled terrible so we had to handwash all of the dishes (which for 10 people was a lot of work). There were baby cots/highchairs/potties all over the house, with nowhere to store them out of the way. The wardrobes in the master bedroom were filled with boxes and bags so there was very little room to hang clothes, and most of the wardrobes in the bedrooms didn't have hangers so clothes had to folded and put wherever there was space. The outside area was full of cobwebs and the artificial grass had debris all over it - which considering this is the first impression of the house was really disappointing. We ended up sweeping and cleaning and hoovering so that the house was clean for our guests who we had invited to share the time with us. I am still waiting for the reimbursement of our meal and the housekeeping bond, so will need to take time today to contact the company again, as I would have thought this would have been dealt with by now. Overall, I have paid nearly £3,500 for a week that did not meet my expectations at all. A very disappointed customer.

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• Ann - Verified booking

  We enjoyed our week at Riverview.

  The house was spotlessly clean and in a good position near the river and estuary. We had an issue when we arrived when as soon as we unlocked the door the burglar alarm went off and we didn’t have a code to stop it. Eventually we managed to contact the agent who arranged for it to be switched off remotely. Our main grumble was the lack of space to store our provisions for the week for ten of us. There was almost no spare cupboard space, even with the small kitchen downstairs, and limited work surfaces for food preparation. It is difficult to see how this could be rectified however, given the modern layout of the kitchen area. Over all we had an enjoyable week in Alnmouth and hope to be back.

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• Mary - Verified booking

  The house is lovely and we had a great time.

  Thank you! As the house is only used for holidays it is lacking a few details that could help make it feel more homely or be more practical: A bath shelf or table next to the lovely bath to put bath products, drink etc Kitchen essentials e.g salt, pepper, oil Bedside table and lamp for every bedside Some simple user instructions for the heating Some rugs to soften the hard floor, particularly during winter Door bell - as the living area is on a different floor to the front door we could not hear knocking on the door when our food was being delivered

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• Sheila - Verified booking

  Overall we thoroughly enjoyed our break.

  The property is in a perfect location. It is clean, comfortable and spacious. However the lock box instructions are unclear especially as the one containing the key is obscured by foliage. There is a second key box beside the hot tub which we tried in vain to open resulting in a call to the office and a maintenance man being called out. This delayed our entrance by an hour to six o’clock ☹️ The freezer needs defrosting. The bottom shelf is full of stuck together ice cubes and the top shelf door is broken and doesn’t fit because of frost build up.

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• Carol - Verified booking

  On arrival the property clearly hadn't been cleaned properly or checked prior to our arrival as there were decorations from a previous occupant left behind.

  The hot water didn't work and wasn't sorted until late on the second day which meant we all had to have ice cold showers. Customer service has been terrible as after reporting our complaint we never heard back from Sykes, we had to keep chasing. We weren't offered any apology or feedback to our complaint. We were only there 3 nights and paid £250 for the hot tub as could only have if we paid for the week. No one came to clean or maintain while we were there. I would have expected someone to come and maintain it for the price we paid!

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