Holiday Cottages With Hot Tubs In Holywell Bay

Reviews

What our customers say about their holidays

• Natalie - Verified booking

  We were sceptical about the property based on previous reviews, but were pleasantly surprised when we arrived.

  The house was clean on appearance, but having 2 young grandchildren with us, we did have to hunt for lost toys under furniture etc throughout the week - and I would say these were not pulled out and hovered under/ dusted for some time! Though this did not impact our stay. I think important for the owners to know. The hot tub is definitely not being maintained properly. We have a hot tub at home. It appeared clean (apart from a few bits of debris/sand which you’d expect) but after just one use , the water started to go stagnant (green and smelly!) on Sunday / Monday. My husband checked and cleaned the filter (it had clearly not been cleaned for a considerable period of time) and we brought some chlorine with us from home (based on previous reviews) so were able to use again the next day! A contact number for the maintenance people or advice in the property booklet and access to chemicals would be helpful here! Every other property we’ve stayed in send out a maintenance clerk to check the levels at least once during our stay. Again did not impact our stay, but I’m not sure what agreement the owners have but worth checking? Being Christmas and a large family we had a LOT of recycling. We tried to take it to the local recycling centre but as non residents were not permitted to use the facilities. Again some information on where to leave this in the handbook would be helpful here. Other than these few things, the house was well decorated with lovely furniture, and kitchen had everything we needed. Great location!

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• Darren - Verified booking

  The property is in a great location, but sadly let down by a few things.

  It's situated in a quiet road, within walking distance to the pub and beach, it's very secluded with the back garden backing onto fields and you can just about see the sea from the bedroom windows. But there are a few things that need addressing which you can see from other peoples comments this year. The property for us was clean, apart from the hot tub which we're not sure was emptied before our arrival. We arrived just after 3pm and it was already at 40 degrees so from the previous checkout at 10am that is very quick to get it up to temperature. There were scum marks around two of the headrests which we cleaned ourselves but over the week the whole tub started to look dirty and you could clearly see where I had drawn lines in it. I would query the chemical levels and certainly nobody came back to check it during our stay. The hot tap in the kitchen definitely doesn't work, we could only get cold water out of it and then we noticed a big puddle from the unit in the cupboard underneath the sink so stopped using it and used the kettle instead. And the rubbish bin was completely full when we arrived, we put the bin out as requested but it wasn't collected so we had to leave all our rubbish in a bag in the utility. The owner has responded and addressed comments throughout the year which is good and I think if they give it some love over the winter and make it feel a bit more homely then it could be great. We would consider it again but only once the scores & comments have improved.

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• Mark - Verified booking

  Just like recent reviews this property is not clean or maintained.

  Rooms had bad marks on walls, floors had dust and dirt on them, skirting boards where dirty and dusty. Light fittings were filthy and corner of the rooms had cobwebs and flies on the ceilings. Windows and patio doors were filthy. Bed linen, towels and throws had marks and make up on them. Toilet seats and bathroom not clean. Internal bin full of waste and not emptied. Outside of property also not maintained and on arrival recycle box was overflowing with bottles and no recycle bags provided. Hot tub wasn't working and not clean to use. Boiling water tap not working so had to buy a kettle. No dishwasher tablets provided. Owner hasn't taken onboard any previous customers issues raised. AWFUL.

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• Mark - Verified booking

  We have just returned from our holiday in Cornwall and had a fantastic time.

  Chi Gwynn was a great place to stay, both location and facilities were very good. The house was modern and spacious, the bedrooms were all large, the living areas were great for a big group. We were a 6 and very rarely used the front lounge or play room as the kitchen was a great social & eating space. The garden were enclosed and perfect for dogs. And the Jacuzzi was lovely. It is a very short walk to two good traditional pubs, and a shop. The beach at Crantock was close, but we used the car for that…. Newquay was a short car ride, or £2 on the bus, and not much in a taxi back… In summary the house and location was really good, and we will be returning in the future.

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• Amy - Verified booking

  Beautiful location just unfortunately, not well kept or cleaned.

  It had not been cleaned on time for our arrival, could not go back to property until 20:30 as it was being “cleaned”. I ended up washing bedding myself as the beds were covered in hair and pillows had make up on. Carpets had not been hoovered. Hot tub couldn’t be used as it was in eco and not heating so we lost 2 days of hot tub use. It is a shame that such a beautiful property is not being used to its potential. We did not even have an apology from the owner just her saying “my systems never wrong”, well in this case, I believe it very well was. We were very disappointed and will not be returning to this property.

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