Keswick Holiday Cottages

Reviews

What our customers say about their holidays

• Rodney - Verified booking

  Overlooked at rear, by other property, not mentioned in advertising material.

  Very noisy in morning and evening when people going to and from work, 20 cars per hour, average Bed very comfortable and storage good, and furnishings very good. Bathroom adequate, but workmanship poor. Not recommend to seal bath to wall with adhesive, it's normal to use a non setting compound. I slipped and grabbed at the right hand side of bath to break my fall, it gave way, split the side panel, and in consequence tiles glued to bath came away. Cobwebs in bathroom and behind some furniture. Kitchen cramped, no cooker hood, so when we had a fry up the fire alarm went off. Front path non-compliant; risers must be same height, and treads (the going), must be same dimension front to back. Sound of brook and bird song fantastic, when they could be heard. Swinside pub very, very disappointing. The Pheasant Inn opposite Bassenthwaite Lake was excellent We had a good week, went on the Ratty, had good time on the Gondola and Tweedies in Grasmere is a good place to stop for a relaxed drink. Views from Swinside front to back spectacular but spoil by activity center to the rear and waste bins to the front.

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• Andrew - Verified booking

  Firstly the location was absolutely phenomenal - being only a few minutes from nearly all of the main tourist spots of the Lakes.

  The hotel itself is set right on the banks of the reservoir, overlooked by Helvellyn. For walkers, or those wanting to be close to everything, and out all day, this is a perfect spot. At the time of writing, the only constructive criticism i have is the Hayloft is a little tired and does need a freshen up. The bathroom has a bit of black mold on the ceiling, tiles, and shower curtain. The floor and sofas could use a proper clean, and there are water marks under the windows. Furthermore wi-fi is very poor in the room itself. As a note to the owner, this can be easily rectified by using boosters or discs. The owners are friendly and very helpful, and we felt very welcome the entire time of our stay. Overall, i would recommend this location if you plan on long days out exploring the Lakes. However, if you're looking for a place to spend time relaxing at the hotel, I would consider looking elsewhere. For my wife and I that were out exploring from 9am to 8pm everyday, this was a good place - although maybe a little on the expensive side.

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• N - Verified booking

  The Hayloft is an upstairs conversion and has only one opening window no more than 30cm square.

  The heat would have been intolerable, but fortunately the unit below (The Stables) was available and the owners allowed us to have that instead without any fuss. I think the fact that the Hayloft is an upstairs unit with poor ventilation should be made clear in the details. In The Stables, bathroom lighting was inadequate for shaving/make up. I guess the illuminated mirror was meant to make up the light level, but was not working. The self catering facilities were adequate but we had hoped that, as part of the Dale Head Hall Hotel complex, we might have been able to get a meal in their restaurant if we fancied a change. That was not possible as the hotel does not do evening meals except for pre-booked 'fine dining' at £40 a head. While we were there we were not aware of any guests availing themselves of this facility. As the hotel describes itself as a hotel and restaurant, it would be helpful if the details for the self catering units gave some indication of the restricted availability of the restaurant.

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• Smith - Verified booking

  Mattress still needs replacing as dippiness affects sleep.

  Have mentioned this before. On arrival place was full of flies, all windows shut and no fly spray. The evening was impacted by flies landing on us, our hair, arms and on our food while we tried to eat, the dog tearing about as constantly being bothered by them. Still a problem in the morning despite our leaving windows open and all lights off the previous evening to coax them out. I understand that the weather is responsible but the cleaning team must have known and could at the very least have left an apology and some fly spray. Would only have taken seconds and would be good practice. Otherwise cottage as expected, very clean and lovely new bedding. Comfy sofa and lovely scenery to gaze at after a long walk. Fifth visit there and overall really enjoyable. I would love to come back yet again but not happy with takeover by Sykes who retain customers bank card details which although legal is not liked or encouraged by the holiday industry itself. Heart of the Lakes themselves always helpful.

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• Jonathan - Verified booking

  The cottage itself was lovely, with a secure garden that our spaniel enjoyed safely exploring.

  However, the storage heaters had been off which, combined with the unexpected cold weather (thick snow on the peaks), made for a chilly first night. There was only one small cupboard in the kitchen which was not already full of things for us to keep food in. The email we had with the final cottage details, plus the description on the website (now altered, I note), stated that towels were provided. When we turned up there were no towels. After a chat with the very nice lady in charge, we established that the cottage never had towels and the description was wrong. Fortunately we were able to buy the last couple of towels in Cockermouth Sainsbury's that night. Finally your email stated that checkout was at 10am but the instructions in the cottage stated 9am. We erred on the side of caution and vacated by 9. Overall, a lovely cottage in a beautiful location - the photographs really do it justice - only let down by the letting agency's inaccurate emails and website details.

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