Kendal Holiday Cottages

Reviews

What our customers say about their holidays

• Eleanor - Verified booking

  We were moved to this cottage last minute the evening before our holiday by Sykes who suddenly cancelled our original booking.

  Only 3 alternative options were given, the other 2 being further from the lake district so not suitable. The owner was extremely friendly and helpful over the phone and the location in the centre of town was great, and we were grateful they accepted the last minute booking. It had a large kitchen, was clean and warm and a visitor permit for parking was provided. It worked well as a base for exploring the Lakes and isn't too far from Windermere and Ambleside. Our main issue was that this was not an equivalent cottage to the one we had originally booked (this was entirely Sykes doing and not the owner's who had given accurate details when we checked their listing so please don't hesitate to book this cottage if it meets your requirements). We had booked a 2 bedroom pet friendly cottage that slept 4 adults, with large living room and views, and had made sure this had wifi which my partner needed to be able to work, and also had a washing machine and dishwasher. Unfortunately the cottage we were moved to had none of these and Sykes suggesting this was an equivalent alternative for the same price I feel was very dishonest. My partner ended up having to leave early due to the lack of wifi and phone signal and there was only one bedroom and one bed, which would have been a bit of a squeeze if 4 adults had been coming! We have still had no response/apology or partial refund from Sykes and I would be very hesitant to book with them again after this experience.

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• Andrew - Verified booking

  The electric wall heaters in the lounge were controlled by the owner on her mobile phone.

  She kept turning the temperature down on them and sometimes off completely. We had to telephone her numerous times and ask her to turn the heating on or up, because the room was freezing. It was snowing outside when we were staying there. The Lake District can still be extremely cold even in the summer. The broadband service was so erratic and slow it would not allow Netflix or iPlayer to operate, so the tv was useless. We ended up using our own Vodafone data for the internet. The amount of stairs you have to climb from the front door up to the bedroom is 28, which is even a struggle for someone who is fairly fit. They provided us with one small bath and hand towel each for two weeks holiday, which is really penny-pinching, considering that there is no washing machine in the apartment to wash laundry. The property comes with an allocated parking space, which is ideal in the centre of Windermere. The apartment is located in the centre of Windermere, with shops, restaurants and pubs right on your doorstep. The lounge and bedrooms were decorated to a good standard with very nice furnishings. The kitchen was well equipped with everything required for cooking and eating.

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• Pamela - Verified booking

  The directions should be updated.

  “Cinderella Me” is now “Lakeland Retreats” and Morrison’s is now Sainsbury’s. I drove around the one way system 3 or 4 times before I spotted the entrance to College Court! The accommodation itself was lovely - comfortable and clean, well equipped and excellent location. Maybe not suitable for young families due to the internal staircases and cream sofas! The provision of only one parking space could be an issue for some guests because the only option was to park on the street and there are parking restrictions between 9am and 6pm. I had a friend stay for one night. She moved her car into one of the empty spaces in college court for 5-10 minutes to unload and immediately one of the permanent residents came out to tell her she couldn’t park there. The same happened when she did the same to pack the car. Also, it might be useful for guests to be aware that if you wish to eat out in Windermere, you will need to book well in advance! I tried to make reservations a week before our trip at the beginning of September and was told by more than one that they were fully booked until mid-October. Takeaway was difficult too, with two Chinese restaurants closed.

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• Kimberley - Verified booking

  The property is in a great location to access Kendal for the high street and other facilities.

  However we would recommend accessing from Kendal College as it is easier to get too. When we arrived we were unimpressed there was a pizza in the freezer and the fridge itself was not clean and the owner has no cleaning facilities such as spray and bleach for you to clean in case you need to therefore we had to use washing up liquid. The sink also was dirty and smelled which we had to clean. I would recommend bringing your own bed sheets and duvet cover and pillow as these did not look clean. We enjoyed visiting Lake District and went to Old Man Coniston, Cathedral Cave, Rydal Cave, Aira Force, lots of national trust and many more places. I would recommend to the owner to spend more time cleaning, give cleaning stuff to visitors ie kitchen spray, bleach, make the place more welcoming such as a welcome basket, more mugs for drinks, more clear glasses.

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• Elizabeth - Verified booking

  Clean, comfortable, quiet flat in an ideal location just off the main road.

  We've no actual complaints - but felt that for a ten night, four-figure cost stay we could have had another toilet roll and another towel. We've stayed in lots of self-catering properties over the last years and this is the first time that there was no sort of 'welcome' which we thought was unusual. Even a packet of biscuits and a 'have a nice stay' just makes you feel welcome. However, we'd really recommend the property and we had a wonderful holiday seeing the lakes at their very best. One other wee point, directions provided are given from the south and it would be good to be advised on the best approach from the north too. Many thanks.

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