Holiday Cottages In Bassenthwaite

Reviews

What our customers say about their holidays

• Ritchie - Verified booking

  Ground Settings and views stunning.

  The whole place over all was very charming and a good base for us to explore the surrounding areas and relax in between.. lovely views to wake up to . Whole experience only Let down by a few things. 1. The room was generally cold. Heating pre programmed with control from us, and not coming on nearly enough for what was a cold Easter weekend. Only one radiator in the room and it was also set to a low heat. We had to open the bathroom door to try and heat the main space as it was the only warm room in the house. We called through to reception a few times to ask but no answer. Also sometimes no hot water so had to have Luke warm shower. 2. Towels were old with one having a tear in it. 3. Some simple essential things like salt and pepper, tea bags etc go a long way when renting a place and not have to go out and buy all these things when travelling. It makes a massive difference and this could easily be provided 4. The noise coming from the other flats was at times very intrusive. Walls etc are paper thin and you can hear everything. We had a family with young kids next to us that seemed unaware of how thin the walls are. Maybe customers can be made aware of this and asked to keep noise down? 4. There wasn't adequate cleaning materials. Just one dish sponge and an almost empty bottle of fairy liquid that I had to add water to. Again a simple and cheap thing to provide so we don't have to go out and buy all this for just a few nights stay. 5. Cooker was awful. Took forever to heat up. 6.TV must be 20yrs old and needs updating. 7.internet was shocking. I know place is rural so maybe can't be helped. I needed to do some work and at times was unusable. Seemed to always go down at night? Maybe something to pre warn customers before booking as if essential work was needed done then this would have been a problem. 8. Bed was very comfortable but pillows not great. Again, a lovely place. Friendly and helpful staff. Glad we stayed, but will look elsewhere next time given the above issues.

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• Nicholas - Verified booking

  The barn is furnished to a reasonable standard and is adequately equipped.

  The bedroom a little less spacious but the bed is comfortable. The accommodation is well heated. The upstairs bathroom is well set out, although it was problematic getting hot water to come through. The internet connection is totally unreliable and kept falling out throughout our stay. In 2025 it is expected when renting property to have full reliable internet connection. This impacts on communication and has a negative impact on the holiday as a whole. The TV is also a necessity, the only connection is an Apple TV box, which without an apple subscription is useless. At the very least Freeview should be provided. The TV is only a smart to when connected to the internet, this one needed an Ethernet wired connection, which sadly wasn’t present. There was no wheelie bin or information regarding the disposal of rubbish. A little more information about the facilities in the property would have been helpful, for example, the hob has no visible settings and no manual available, difficult to know high or low heat. There is a manual for the oven. Thank you for the welcome pack, much appreciated.

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• Carla - Verified booking

  The accommodation wasn't quite as listed and this made a big difference to our stay.

  The 'private' terrace wasn't private as there was an adjoining suite which used the same area. This also meant that when you opened the main curtains they could walk past which meant the room wasn't private either. There was also a locked door that led from our room into the hotel, which wasn't used and made us feel a bit uncomfortable. Unfortunately we thought the suite was separate from the hotel but it wasn't and the walls were very thin which meant we heard a lot of noise from above and to the side of us. The cleanliness was also not up to standard, especially as they currently have more time to clean due to covid. There were stains on the towels, dead bug marks on the wall, stains on the carpet and hairs in the bath. The bathroom was also not finished, the ceiling wasn't painted and there was a tile missing on the wall. This room has an incredible view which is brilliant but the overall quality of the room did not meet our expectations or the price we paid.

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• Christine - Verified booking

  We arrived after the 3pm arrival time excited to see our cottage only to find the cleaners hadn’t been in.

  The toilets had excrement in, the kitchen sink had bits of food in, dirty towels & beds. Unfortunately it set the tone for the whole holiday. Bins were full so anything we put out in bags were ripped open by wildlife & we were left to clear up ours & the previous people’s waste. Beds creaked every time you turned over. The caretaker was unreachable as it was an old number on the website. Really disappointed. When the cleaners finally arrived late it felt like a rushed job & didn’t really feel clean as sofas were covered in feathers/fluff. They said they had got delayed in traffic which was the same route we had to take with no problem?! I’m not one usually to complain but this was supposed to be a rest & holiday following major surgery for cancer. Hence it didn’t feel like a holiday.

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• Penny - Verified booking

  Very warm and comfortable cottage.

  Thoughtful welcome pack well above average…thank you! Plenty of hot water after a day on the fells and plenty of space. A massive hallway to put boots, kit and wet gear. Also, a large lounge with comfortable couch and full dining table. Kitchen compact but with everything you’d need and unusually plenty of storage space. There was no freezer. Internet flaky and didn’t work more than it did work. Telly didn’t work at all and radio only tuned to radio 4! I went for peace and quiet anyway, and had books to read. Surroundings very quiet and a comfy bed so slept well. Parking okay for one car but tight parking generally in the village. Garden doesn’t belong to the annex but there was an open green area 2 minutes away to walk the dogs. I had a brilliant week!

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