Luxury Apartments In The United Kingdom

Reviews

What our customers say about their holidays

• Patricia - Verified booking

  Dirty throughout spent most of the week on the phone trying to get things sorted by the time Sykes reported the complaints about the cleanliness and the owner came out we only had one day left of our holiday .

  Would never rent this place again nor would I use Sykes promised call back when not received and I rang told the person was on annual leave don't their staff know if they are on annual leave the following day? Photos of the dirt sent to owner and Sykes were given excuses and told Sykes recommend the owner should offer a bonus to the cleaning team to encourage a good standard of cleaning. If I was paying over £300 every turnover I would be giving them a P45 not a bonus to clean the property. To add insult to injury because a member of Sykes staff forgot to inform the owner about the cleanliness problem when she sent someone to fix the broken shower door and she came on the Wednesday afternoon as we were leaving first thing Friday morning and we said there was no point in sending in the cleaners as we had been in there all week that it was our fault the problem was not rectified. When I spoke again to Joanne and said where were we supposed to go as it was a dreadful day and my friends husband is not in good health and disabled. After paying the best part of £1000 we were given a good will payment of £91. Well all I can say is the flat is situated in a fabulous spot and the outlook is fabulous but in desperate need of a deep clean and certain things replaced or repaired but after this experience we would never use Sykes again or book this apartment so we won't be losing out.

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• Jamie - Verified booking

  A Beautiful apartment - lovely high ceilings.

  We were so impressed from the moment we arrived. It had everything we needed for our stay. Beautiful staircase. Easy to park. Close to supermarkets. Really liked the area. 2 negatives: the shower pressure was far too much and dangerous for my 7 and 9 yo children to be able to have a shower and when i turned it to try and reduce the pressure it turned hot and burnt my arm. It should have a danger sign on it. So we would not have been able to stay longer than 4 days there as it was not possible for the kids to have a shower. We also think there was a problem with the toilet plumbing in the main bathroom due to the fact that when the en-suite toilet was used some of the toilet contents appeared in the main bathroom toilet so that needed to be flushed too. It was very strange. The bed mattress was also very soft and not that comfortable. Part from these points, it was amazing. It was lovely how there were coffee pods for us to use and teabags and biscuits. Absolutely loved the kitchen. A lovely bright apartment.

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• Steve - Verified booking

  Just back from another very enjoyable break in Amethyst.

  Here are a few things we’d like to offer as constructive feedback: The sofas are looking a little tired and aren’t terribly comfortable as they have low backs so no support for necks. On the same topic the pillows are now rather lacking in firmness which affected the quality of sleep. It would be helpful to have a wider mix of soft and robust pillows to accommodate a variety of needs. There was a large full laundry bag left outside our front door for the entire stay? The freezer needs defrosting as the drawers are sticking. The latest arrangements that customers collect and drop off the keys at the CBH office is an inconvenience that didn’t used to be part of our stays at Amethyst. The key safe at Compass Point was much more preferable. Having stayed at Amethyst a number of times these things would not prevent us from returning again but they do somewhat take the edge off the five star, home from home experience we have had there on previous visits.

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• Martin - Verified booking

  We enjoyed our week at the Deck Studio.

  Our host and hostess were keen for us to feel at home and we were thankful for the welcoming items that they included for us. We appreciated them providing a new cafetiere straight away when we mentioned the old one was missing. There was plenty of hot water for our needs and the portable electric heater did a good job when the temperature dipped. The accommodation was spacious considering it was a studio flat and we liked the privacy, bearing in mind the owners lived above us. We liked the airy feel of the flat and it afforded a splendid view of the English Channel. With the vagaries of the English weather, we were grateful for the wide screen TV and the DVD player. We would have liked a little more crockery and glass tumblers would have been a welcome addition. There was no oven which limited what we were able to cook. We would not recommend this property to anyone who has mobility issues, but for us it was a decent base for a happy week in Ventnor.

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• Lisa - Verified booking

  The property is poorly equiped, it is not up to modern standards.

  It is not possible to have a comfortable shower, no shower curtain is present which means you u have to squat in the bath and use the hand held shower to rinse yourself down. On small dim light over the sink for the bathroom. We had to leave it on 10mins to warm up before you could see anything. No curtains in the dressing area or the glass kitchen door which leads to the bedroom meaning bedroom too light to sleep well. Bed uncomfortable. No storage for food in the kitchen and cooking facilities poor. We stayed two nights and then left. Possibly an error on our part not reading the listing properly but definitely not worth the money we paid and not up to modern stds or expectations for 2022. Very disappointing

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