Holiday Apartments in Newlyn

Reviews

What our customers say about their holidays

• Mr White - Verified booking

  "The Lookout" at Sennen Cove has a number of desirable features. It is located very close to the harbour and beach (even if the 76 steps up to it can be demanding), and also to the coast path. It has fantastic views of the sea from three large windows. The flat has a contemporary, coastal feel and is light and airy. The extra-large bed is comfortable. The bathroom has an excellent shower, and the one-person bath in the bedroom is a lovely addition, especially given the view from it. There is plenty of hot water and good water pressure throughout the flat. The kitchen includes a full-size cooker and oven, 'fridge, and microwave, and while there isn't much preparation space, it will probably work well enough for most. There is also a washing machine (which we didn't use). Sadly, the flat isn't particularly well looked after. The cleaning in particular was poor in places. While the obvious things were clean enough (sink, bath, shower, etc.), we were bothered by the following: (1) We had to clean dusty cobwebs and spiders off the walls and ceilings in the bedroom. It was clear that no one had done this for weeks. (2) There were what looked like animal hairs on the bed cover when we arrived. (3) There was a dirty single mattress underneath the bed, as well as a mattress protector and sheet. (4) The floor throughout the flat had not been mopped for some time and was sticky. (5) There was black mold on all the window frames. It looked like someone had possibly run a cloth over some of it, but little more than that. We found that a substantial amount came off with just a cursory wipe, suggesting that no one had made any real effort to clean them in a long time. Some of the walls around the windows also needed to have mold removed and to be repainted. (6) The blinds were dirty and needed washing or replacing. (7) The windows were dirty and needed to be cleaned on the inside and the outside. (8) The 'fridge was so noisy that it could be heard in the bedroom with the door closed. Given that it only just about managed to keep items cold when on its coldest setting (and that in cool-ish weather), it presumably needed repair. Our milk went off after two days of being in there, strangely. (9) The sliding bedroom door only opened about three quarters of the way because of how it had been hung. (10) The windows, which are one the flat's main attractions, open inwards, but couldn't be opened more than a few inches because of the blinds. (11) The telescope didn't work, despite following he instructions; my best guess is that a power cable was missing. We drew this to Original Cottages' attention the day after we arrived using the e-mail address specified for support during stays, but heard nothing back. If the issues above were addressed, we would be happy to recommend this flat without reservation and probably to book it again ourselves.

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• Karl - Verified booking

  Overall, this is an amazing apartment with breathtaking views of Carbis Bay and the surrounding coastal towns.

  We had only three minor points of feedback: 1. The shower water pressure was weak, and the pressure buttons did not seem to adjust the power. Although the shower was functional, it took longer than expected. 2. The WiFi signal was quite slow, running at about 10 Mbps at times. This occasionally caused lag when using the television and phone simultaneously due to low bandwidth. 3. There was some noise from the neighbors upstairs. While this isn't something you can control, it's worth noting that they were often loud, with frequent banging, even late at night, and constant stomping. However, these minor issues were insignificant compared to how pleased we were with everything else. The location is excellent—just a 2-minute walk to the train station. The apartment was well-equipped with all the essentials, including a television with Netflix and Prime Video. It was clean, cozy, and felt very homely. We would highly recommend this apartment for couples or families looking for a coastal getaway. There are many great places to explore nearby (St. Ives being an obvious choice), and it’s wonderful to have such a beautiful and comfortable place to return to. The beach is just a 10-minute (steep) walk downhill—a fun journey that certainly helped burn off the amazing local food. The beach itself is beautiful, and we thoroughly enjoyed spending a whole day there during the week. We will definitely recommend this apartment to friends and family and hope to visit again in the future.

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• Adam - Verified booking

  We had a toxic gas leak from the fridge in the apartment at Dolphin Watch, that could have been deadly.

  The Company were swift in replacing the fridge for us (although I had to help....assisting with the lifting down stairs of the old fridge and the lifting upstairs of the new one. We also had a faulty toilet, this was not rectified. When I tried to engage with Carbis Bay Holidays about our experience and the stress of the toxic gas leak, they ignored all my emails for over two weeks. When I got through on the phone to ask why my emails had not been answerd, they advised me that the owners of the property would offer no apology or compensation of any kind, as they could not be 100 percent sure that the fridge had been leaking toxic gas. After all the research I did online I can be certain it was a gas leak....I can also be certain that the cleaner must have smelled it too when cleaning before our arrival - but she did nothing to report it to anyone. Overall I found the customer service of Carbis Bay Holidays to be very poor - not returning any of my emails. And the attitude of the owners to not offer any form of compensation or apology for our stress and inconvenience, shows them to be rather miserly in my opinion. I would avoid Dolphin Watch for this reason and I would not be inclined to book again with Carbis Bay Holidays or indeed Sykes Cottages, their new owner.

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• Thomas - Verified booking

  Broken front window (opening).

  Filthy windows and not what we expected from the superb online pictures as advertised - this is what sold us the accommodation, but every time you looked out of the window you were drawn to this. The windows haven’t been cleaned in months. Broken toaster (9/21 comments in Visitors book) so has been for sometime and not replaced. Broken blinds (both rooms). Towel radiator inoperable. Screeching kitchen cold tap. Bedroom TV inoperable. Had to buy Fairy liquid and hand wash soap in St Ives as none. Double bed lumpy. Shower dirty internally. Apartment needs updating. Shame in the fact you can always tell when the owners do not use it themselves, needs TLC. Upside: Excellent area to explore Cornwall, beach super and very practical area to explore with young child. Scenery and wild flowers in May a delight. However £1400 for a week is not reflective value for money, prices have increased and many owners using COVID as an excuse to double prices. Would like compensation.

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• Janet - Verified booking

  The heating was off on our arrival.

  Dishwasher was full from prviouse people so had to empty it ourselves, never had to do that before. the bedrooms and hall both smelt stayle. we both struggle with dust allergys and nasal issues so this wasnt good for our health. this could have been due to the apoartment being shut up with no heating on. we kept the doors shut on the dinning room due to this issue. the living room, kitchen, and bathroom was all perfect. stunning views and brillient kitchen facilities. open plan was amazing. bed was so comfortable it was like being at home. the portable heater did not work but i took my own and we used it alot in the living room as it was so cold. wifi did not work well so couldn't watch stuff on tv. we had an amazing holiday. the coastal walks and the italian up the road were fantastic. walk to st ives was fantastic, i am very unfit but managed to do it. carbis bay is a stunning area. just them couple of issues that need sorting to make this stay 100% perfect.

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