Keswick Holiday Cottages

Reviews

What our customers say about their holidays

• Roger - Verified booking

  Excellent location in town.

  Upstairs is the best part. Bedroom plenty of storage. Super bed and bedding. Bathroom stylish. We had to travel light and Sykes themselves disappointed us in that. Before we we went they replied to a phone enquiry about a hairdryer not mentioned but the cottage turned out to provide one. A second enquiry if thered be milk on arrival etc. A Sykes employee politely but unhelpfully used the wording that they would not confirm either queries in case we were disappointed. We agree heartily with negative comments in the visitors book and were horrified to read from the previous weeks guests where the gentleman actually fell down the stairs injured and they left for home early. Stair gate as an option and a warning by Sykes both needed as the guest rightly says. In our 70s ourselves we must have stayed in scores of cottages home and away. We havent actually used Sykes before. But nearly all the below are in the visitors book. No personal storage space for food Shelving needed on the empty wall Shelf would take teapot flowers etc Provide microwave next to the toaster Cupboards tiny so inadequate crockery Utensils good but cutlery minimal Teaspoons OK Glassware sticky This and crockery needed washing first Kitchen bin no pedal or button lid unhygienically removed by hand Bin also smelt Gas hob constantly difficult to light and stay lit instructions please Husband good with TVs but Humax constant unplugging needed obviously unhelpful to many guests Freezer compartment nearly full of encrusted ice Worktops sticky finish tho antibacterial provided it doesnt clear it. Standard Lamp not working couldnt see replacement bulbs in cupboard. Wrecked bench outside see neighbours in comparison Upstairs stairs dangerous very small landing can see how fall could happen Bathroom chair thick with dust Bin lid broken and stained inside lid Bathroom shelf needed especially as chair so dusty The owners have replied in some cases in the book e.g new boiler and duvet replaced last summer but not to the oft mentioned concerns. They stated they do an annual stay themselves. Come on Sykes. What are we paying over 800 pounds high season price for

  Read more less >

• Danielle - Verified booking

  Beautiful house in ideal location for the local amenities.

  Very well equipped kitchen and comfortable throughout. Plenty to keep you occupied in the house should the weather be less favourable, including the little people! Would recommend the property itself if booked privately BUT…. Such a shame that when the key snapped in the door lock shortly before 9pm on the Wednesday of our stay, the emergency contacts were uncontactable, effectively leaving a 4 year old child and the rest of the family on the streets. Despite leaving 2 voicemails on the emergency contact answerphones nobody ever got back to us and we were left to climb through a first floor insecure window to gain access to the property. It was again left to us to chase the agents the following day to arrange repair of the lock. This was in complete contrast to what felt like them harassing us following a family emergency and unavoidably having to leave our dog contained in their crate for a short period of time during daytime hours. 3 online messages/emails plus a phone call regarding the same matter is rather excessive when they can’t even respond to a real cause for concern!

  Read more less >

• Marion - Verified booking

  This is a nice little terraced cottage near the centre of Keswick, so very convenient.

  It is well presented, comfortable, clean, and adequately equipped. Being so small, there is not much space for any extras, e.g. nowhere to put food supplies, so we kept stuff in a box on the floor. The fridge is very small too. Upstairs, the bedroom is supplied with drawers & a wardrobe & a comfortable bed. The bathroom is lovely, but would be improved with shelves for personal belongings. I would not recommend this cottage for elderly people like ourselves as the stairs are very steep, and close to the bedroom & bathroom doors. My 84 year old husband fell down them in the dark trying to go to the bathroom in the night and was quite badly injured. I would suggest the owners should fix a stair gate at the top, and this situation should be mentioned in the details given about the cottage. The television is very complicated to use, it took us about 10 minutes to find the news programme we wanted each time, by which time we had missed the headlines! We left a day early as my husband was unwell after his fall.

  Read more less >

• Maxine - Verified booking

  When I booked the cottage I looked for one that had parking.

  The information online said it had parking outside the cottage. On arrival the car could barely squeeze down the alley to the cottages. Inside the cottage in the information folder it says do not attempt it if you have anything larger than a small car, too late, once in you can barely get out again because of the tight bend! Also in the folder was a scrappy photo of the parking with an arrow pointing to a space that says "can park here if it's available, first come first served". There are about 8 or 9 cottages, and parking spaces for 3 cars, two of which are private. There was a car already in the space that did not move whilst we were there. The nearest parking, if you can find a space, is several roads away, as the nearest car park is a short stay only. The cottage is in a great location but we would not stay here again as we like to park the car and not use it again once we are in Keswick, and we like to be able keep our eye on it. The booking information is misleading and should be changed.

  Read more less >

• John - Verified booking

  We had previously stayed at Banks Place though not in late February / early March.

  Although the cottage is in an excellent location there are several aspects of our stay which were unsatisfactory. There is no underfloor heating on the ground floor (as it says in your details), the logs for the fire were not 'kiln dried' and were in fact somewhat damp so they smouldered rather than burned (we do have a log burner so are used to the heat it can produce), it was not possible for us to access the Sonos sound system without a password,there was a strange collection of glasses (1 champagne/sherry flute, 1 wine glass) and the clock on the ground floor needs a battery or connecting to the electricity supply (the clock is large so you do tend to look at it and it is disconcerting when the time does not change!). As has been mentioned elsewhere, it would be useful to have a microwave - possibly instead of the coffee machine. Despite these negatives we had an excellent, relaxing break in Keswick and would consider returning to Banks Place if the points mentioned can be rectified.

  Read more less >