Dog Friendly Apartments in Mousehole

Reviews

What our customers say about their holidays

• John - Verified booking

  We are appalled by the lack of response and the extreme difficulty of contacting Sykes during our stay.

  We had three serious and one very serious problem with the apartment during our stay. 1) No hot water when we arrived. 2) No instruction or idea on how to deactivate the burglar alarm, inadvertently triggered whilst searching for means of turning on the hot water. 3) A very serious leak in the roof during a rain storm, where the water was pouring through the electric light fitting in the entrance hallway and above the second bedroom doorway. 4) Despite turning off the storage heaters, they remained on and very hot during our entire stay. This meant that we had to keep the windows open the entire week as a means of keeping the temperature to a tolerable level. This also led to us leaving the apartment a day early due to the discomfort. We travelled home on the 8th October, not the 9th. I attempted to contact Sykes for all of these issues above and on many occasions. The phone lines were either completely dead, or when it would connect, rang for at least 15-20 minutes each time before cutting off. On the first of two occasions when someone finally did answer, a message was taken and the owner himself phoned me back (from Bermuda!) 5 hours after the first incident. With the code he gave me, I was able to deactivate the burglar alarm. He told me he would send someone to sort the hot water for us, but no-one arrived. We therefore had to switch on the "full rate" switch next to the hot water tank, which seemed to eventually provide us with hot water. This would not turn off again! I could only finally get hold of someone for the leak incident on the afternoon of the following day. I called first thing in the morning, but was cut off. Following the online instructions, I had raised a chat incident immediately the leak occurred, but apart from an automated confirmation of receipt, I never received any response from this. The person I spoke to in the afternoon said he would speak to his manager, but again, I never heard anything else until the cleaner called me on the Wednesday. I was surprised at this, as I assumed the issues we were having were house maintenance, not cleaning problems. It remained though that none of the issues were resolved during our stay. There are electrical problems with the property, and there is a serious leak in the roof. This is the first time that we have experienced not only so many problems, but such difficulty in contacting anyone for help. The apartment itself is really lovely, but our holiday was spoilt by the time we spent trying to get things sorted that should not have been our problem, and the fact that we felt frustrated and ignored. I'm afraid we are very unimpressed, especially considering the severity and potential life-threatening nature of the leak. Had we been out and attempted to either activate the light switch for the light fitting through which the water was pouring through, or slipped in the dark in the water covering the floor, things would have been very serious indeed!

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• Alison - Verified booking

  We worked out the best way to arrive at the parking space.

  Follow the one way system onto Chapel Street, turn left at the Admiral Benbow into Abbey Street, turn left into New Street, then turn left into the cobbled courtyard.There is space marked Mount View for your car. The slipway is narrow, cobbled and tidal and we wouldn't recommend it. There is a spiral staircase to the apartment. Two large steps into the bathroom and two large steps into the inner hall. The kitchen is small, there is a large lounge diner with lovely view of the slipway, bridge and the beaches in the distance. The tidal pool below is very popular with wild swimmers and there are benches for your clothes. There are two large double bedrooms. The apartment is furnished in country house style and there are ample books and games . We had a cosy week there, we enjoyed exploring Penzance, the pubs such as the Admiral Benbow, Turks Head and the Longboat Inn. There are several parks in Penzance, Morrab and Penlee, which has a great cafe and museum. There is a deli called the Cornish Hen and Baker Tom's bakery. A good selection of shops. The bus service to Long Rock, Marazion, or Mousehole, St Ives and Truro is very good. The coastal park walk from Penzance takes you to Long Rock and the Mexico Inn or further on into Marazion.

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• Michael - Verified booking

  The property was cosy and comfortable.

  Scones and milk on arrival and flowers were a nice touch. We enjoyed our stay but a few things need some attention. 1) The property instructions folder needs a review. The WiFi details are incorrect and only a text message from the owner revealed the password (that I have written in the instructions). The location of the wheelie bin key is not described correctly. The kitchen equipment user guides are not mentioned. We eventually found them under the scales in one of the drawers. 2) Three of the oven buttons are missing so its timer functions cannot be used. 3) The fridge motor is very noisy. 4) The DVD player was in a drawer and needed connecting up in order to use it. 5) The online property summary mentions 'CD/radio' but we did not find a radio. 6) Would be useful to have a user guide for the TV, DVD, etc. 7) Bedroom walls were running wet with dampness or condensation. At such properties we usually expect some shower gel or conditioner to be supplied. There are very few drawers for storing clothes in the bedroom.

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• Martin - Verified booking

  Faded and fraying.

  Having paid the premium rate for a week in August we were at least expecting clean well appointed accommodation. All the comments I will make have been mentioned in previous reviews and I am not sure that the owner will take any action to remedy the faults. The directions to the accommodation were adequate but could be a little better. On arrival there was a musty smell of damp, I appreciate that the building is old but it has been renovated and surely something could be done. The damp was not helped as there was no place to dry wet clothing. The carpet was dirty in places and very frayed at the front door which was covered by a doormat, there was dust on many surfaces which had been there for some time and we found a pair of ladies briefs behind the armchair. The toilet brush was old and rusty and food wrappings and containers were found tucked into the sofa. On the positive side, the accommodation was very well located near the town centre and harbour.

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• Jane - Verified booking

  Hi A lovely homely appartment that was well furnished with very comfortable beds and seating.

  Spacious and well equipped. the views are lovely. Perfect for a wet week - if we had to stay in for a bit it felt fine just sitting with a book and admiring the view. The 'dry dock' area just a hundred meteres from the appartment was great for swimming at high tide- easy just to run down a quick swim then back for a hot shower. Also owner was quick to respond and very helpful when we had a small problem. My only tiny gripe was instructions for getting there- was not clear that the entrance is actually in another street and there is no sign on Abbey Street for the property so it took a while to find running up and down in torretial rain and no one seemed to know where it is. Also satnav takes you to the bottom of a very steep cobbled slope that says it is unsuitable for cars so directions around via Chapel Street woud be helpful.

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