Dog Friendly Villas In St Mawes

Reviews

What our customers say about their holidays

• Confirmed Guest - Verified booking

  The good 1st - the beds are comfortable, the place well equipped, the observation room a real highlight - watching the seals come so close and enjoying the sunsets out of the wind, feeling like you are in the sea you are so close. The bad - we arrived to find wet, mouldy curtains (see attached photos of them, as apparently they had been washed and put back up wet). The housekeeper came the next day as we were finishing breakfast to put up a new set - which is amazing service. I slept well, but the next day had bites all up one leg. The 2nd night I had the same - by this point I had a total of 52 bites. The pharmacist said these were bed bug bites. On ringing Rural Retreats and sending photos of the bites they agreed that the best option was for us to go home - which I did. A visit by a specialist after we left found that they were in fact wheat beetles and so were dealt with by them. I then had to spray and inspect all my luggage, wash any items that could be washed at over 60°C and freeze for 3 days anything that couldn't be washed at this temperature!! This took a long time. We received a full refund for our holiday but Trinity Lighthouses wouldn't give any compensation for that trauma. We felt this showed a complete lack of any care. All we had asked for was "a small compensation" - nothing excessive. The holiday was supposed to be a special treat, that for us cost a small fortune. Instead we spent that week being traumatised. Now we just feel really sad. The 2 ladies at Rural Retreats that we dealt with were really empathetic and kind and did their best for us - we would happily use Rural Retreats again, however we would never stay in a Trinity Lighthouse property again. We never normally write negative reviews, it just isn't us, but we feel that Trinity Lighthouses attitude is something that needs to be highlighted. If you wish to stay in one of their properties - beware if anything goes wrong! One final thing is that we were informed that the dishwasher didn't work and that someone would be coming out to attempt to mend it. We didn't see this man. As we were told that the machine was broken we didn't open it. We also don't have any dogs. So reading the review of the person who stayed after us, dated 16th June that "The dishwasher was completely non-functional and partially filled with previous tenants plates and can of decaying dog food" - seems alarming!

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• Confirmed Guest - Verified booking

  We loved the Roseland area and the location of Sally Port Cottage directly on the South-West Coast path was perfect for walking and access to the Fal ferries as well as further visits to Helligan and the Eden project. The lighthouse cottage was in an amazing location and for the most part it was very well furnished and comfortable.The excellent welcome hamper including scones, jam and clotted cream was a lovely surprise. However we did have a few issues which I'm sure Rural Retreats could rectify: - Access instructions are not clear. We arrived in the pouring rain and did not want to get soaked finding the right path. Parking is in a National Trust car park with pay and display machines and a sign saying the gate is shut at sunset. We had to call Lesley, the housekeeper, who wasn't aware that the car park had ever been closed and said that there was no need to pay. Why not state this in the instructions? The path to the cottage is behind the information board as stated but there are two paths. The one on the left signed "Coast Path, Place, Battery and Observation Hide" goes down quite steeply with several steps, the one on the right "Wheelchair Accessible" is on the level but meets up further down with the other path and much easier with wheeled luggage. You then have to ignore the turning to the left to the "Battery and Observation Hide" and carry on downwards towards the Coast Path. Once at the bottom (it is very steep and slippery when wet), the Coast Path is to the right (signed) and the Lighthouse to the left with no sign at all. - The Lounge furniture has been recently changed. It is very comfortable but the lighting is terrible as the lamp has been removed. It is impossible to read books in the evening or look at maps. - the kitchen is well equipped but the knives were very blunt and there is no draining rack. Not everything goes in the dishwasher. - Although this cottage is advertised as having wifi, neither the wifi nor the telephone provided for local and emergency calls were working. We could just about get a mobile phone signal by the lounge window and also above the patio - when the rain stopped!

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• Confirmed Guest - Verified booking

  We loved the Roseland area and the location of Sally Port Cottage directly on the South-West Coast path was perfect for walking and access to the Fal ferries as well as further visits to Helligan and the Eden project.The lighthouse cottage was in an amazing location and for the most part it was very well furnished and comfortable.The excellent welcome hamper including scones, jam and clotted cream was a lovely surprise.However we did have a few issues which I'm sure Rural Retreats could rectify:- Access instructions are not clear. We arrived in the pouring rain and did not want to get soaked finding the right path. Parking is in a National Trust car park with pay and display machines and a sign saying the gate is shut at sunset. We had to call Lesley, the housekeeper, who wasn't aware that the car park had ever been closed and said that there was no need to pay. Why not state this in the instructions? The path to the cottage is behind the information board as stated but there are two paths. The one on the left signed "Coast Path, Place, Battery and Observation Hide" goes down quite steeply with several steps, the one on the right "Wheelchair Accessible" is on the level but meets up further down with the other path and much easier with wheeled luggage. You then have to ignore the turning to the left to the "Battery and Observation Hide" and carry on downwards towards the Coast Path. Once at the bottom (it is very steep and slippery when wet), the Coast Path is to the right (signed) and the Lighthouse to the left with no sign at all.- The Lounge furniture has been recently changed. It is very comfortable but the lighting is terrible as the lamp has been removed. It is impossible to read books in the evening or look at maps.- the kitchen is well equipped but the knives were very blunt and there is no draining rack. Not everything goes in the dishwasher.- Although this cottage is advertised as having wifi, neither the wifi nor the telephone provided for local and emergency calls were working. We could just about get a mobile phone signal by the lounge window and also above the patio - when the rain stopped!

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• Antony - Verified booking

  Sat 07 Sept 24 - Thurs 12th Sept 24 We are very disappointed in our stay at this apartment as primarily our reason for choosing it and what we paid for fell short in the following areas.

  Firstly I’d like to address what was advertised in the description which we simply didn’t have. (I have screenshots of the apartment description if u need to see them) A Smart TV. There was no tv in this property whatsoever and we wouldn’t have booked if we knew this. We have a small child with us and on rainy days we could have used a smart tv to watch a movie, also it would have been nice to have the morning news on everyday. A Microwave, there was no microwave which made it very difficult to warm our babies milk in the morning and night and also warm up baby food throughout the day. The large extractor fan above the kitchen island doesn’t work and created lots of smoke when cooking. The extractor on the wall isn’t fit for purpose and is the opposite side of the kitchen. The garden is half finished. Not very nice to look at, and should feature in the photos as we were under the impression we’d have a recently refurbished garden as advertised. There wasn’t enough warm water for 4 people to have a quick shower each morning. This meant our son had a cold shower most mornings and there was no warm water throughout the day until 2pm. This again wasn’t advertised. The WiFi is incredibly slow as well. This combined with no tv meant we couldn’t even stream movies on our phones very well. I look forward to seeing what compensation u can offer based on the simple fact that what was advertised and paid for wasn’t provided. As a business owner myself, if I advertise a product and don’t deliver on what I advertised, I cannot in good faith charge for something that is essentially false advertisement. Kind Regards, Tony

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• Confirmed Guest - Verified booking

  What a fantastic venue to chill out away from all the hassle and hoards of holidaymakers. Sally Port Cottage has all the charm, peace and fabulous views that anyone could wish for. If you are into bird life and walking as we are, then it is surely the perfect location. The cottage is equipped with everything that one requires, even down to ear plugs in case of foggy conditions across the estuary. The nearest beach is only half a mile walk along the coastal path and there are lots of interesting places to explore. The write up on Sally Port Cottage does explain about the parking arrangements in the National Trust car park, high up on Saint Anthony’s head and the need to transport your cases and belongings down a steep path to the lighthouse. If there is one thing that overshadows this fabulous place, it would be, hauling your suitcases, firstly down the hill on your arrival then the thought of having to drag them back up again at the end of your stay. Some kind of motorised aid for assisting with visitors luggage would really be a great idea, even better, an electric ride on buggy for the elderly or unfit! I have rated the cottage five stars but purely for the climb back and forth, I would have to reduce this by half a star.

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