Villas In Liskeard

Reviews

What our customers say about their holidays

• Paul - Verified booking

  We had been looking forward to our break to celebrate our 20th Wedding anniversary - unfortunately the expectations of the above description didn't meet the standards.

  On arrival preparing to store food in the freezer the door was extremely difficult to open - indeed the cupboard door and dislodged from the freezer door and although maintenance team "repaired" it twice it was no better. We ended up opening the fridge door to lever the freezer door. The advert stated 'towels supplied' which consisted of one bath towel and one hand towel each. With shower, hot tub (which didn't exist), jacuzzi and sauna it was a good job we had brought plenty of beach towels. Saucepans had very loose handles, fortunately a handy tool in my car prevented any mishaps. The EV charger was only connected after we raised the issue with the site management on our second week! The vacuum cleaner on/off switch did not work - the mains was the only control. Due to the lack of towels (and lack of clean bedding) we hoped to use the washing machine but alas that didn't work - we identified the challenge on the Monday morning - despite maintenance staff and washing machine engineers attending the issue was not resolved before our departure (6 days later). Many of the "streetlights" were not working - therefore walking the dog could be hazardous. The toilet provision is small and would benefit from a towel hook and somewhere to store soaps & toilet rolls. Instructions for the equipment and facilities were very generic (probably site wide) and so confusing which meant a lot of trial & error. Before we left the site, we were phoned by the remote office with apologies for all the trial and tribulations and assurances we would be compensated (we had paid a lot of money for our 10 day stay) however to date no such provision has been made or offered. The caller also identified as we were staying for over a week, we should have had a housekeeping visit to change bed and towels - obviously this did not occur. We do pay tribute to "Tracey" whom I had regular contact with, and she tried hard to appease us on our complaints and challenges but obviously she was limited on her capacity to correct all the mishaps. I think it very unlikely we would recommend the sites to anyone who has our home address!!

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• Donna - Verified booking

  Well, what can I say!

  My only regret is that our holiday was for one week, rather than two. I booked this break for my partner's 60th birthday. To my suprise, we had balloons and a bottle on arrival, which was a lovely suprise. The lodge was over and above our expectations. There was everything you needed, from washing machine, dishwasher, microwave, all the kitchen essentials, with a small dining area for two. The walk-in shower was great, especially if you have mobility issues. The bedroom was both comfortable and spacious. The living area had a comfortable settee and large TV, where you were able to sign into your Netflix. Wi-Fi was available free of charge. The cinema room we used quite a lot, as there were two comfortable reclining chairs. The lodge itself was bright and airy. Very private, no one overlooking, so relaxing and peaceful. Not to forget that these properties are self-catering, although you have the bare essentials, take your basics such as washing up liquid, washing machine detergent, kitchen roll, toilet rolls, waste bags, etc. Any essentials that you would use at home, take with you. The location is easily accessible and easy to access the villages, harbour towns and seaside resorts. A beautiful part of the country and certainly well worth seeing. The weather could have been better, which prevented us from using our roof terrace. This would have been great in the good weather. Unable to comment on jacuzzi bath and sauna, as these were not used. The site is secure, well maintained and there are facilities to dispose of your waste. My partner and I tended to buy from the bakeries and take back to our lodge. There are the usual supermarkets not too far away, such as Lidl, Morrisons, Aldi and more. Also Trago Mills is a stones throw away! The staff are extremely helpful, very approachable and nothing is too much trouble. We both felt totally relaxed after our stay and we shall certainly be booking again in the future. All the pictures shown of the lodges are true. What you see, is what you get! We both look forward to our next stay. Thank you Sykes Cottages.

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• Susan - Verified booking

  We stayed for a week and had mixed feelings.

  CONS: We specifically searched for properties with a hot tub. THIS PROPERTY DOES NOT HAVE A HOT TUB. It has a large jacuzzi inside so was misleading. A nice touch was finding a TV to watch when in the jacuzzi but this does not work and apparently the intention is not to replace it. Car parking was the opposite side of the cabin to the entrance. This generally isn't a problem for most but for disabled people it meant loading and unloading the car took a while, particularly when trying to pull a suitcase over the gravel. Twice during our stay the boiler lost pressure which meant no hot water or central heating. Thankfully the underfloor heating in the kitchen area and shower room was effective so we still had one warm room. Maintenance service was prompt. PROS: The cabin itself was very well equipped and tastefully furnished with quality fittings. It was comfortable and when the boiler works, very warm and cosy. We slept well but a double duvet on a superking size bed isn't practical as there is no overhang at the sides. The shower was large and easily accessible. We were allowed to take our two small dogs and they were safely enclosed. We took blankets to use as they are not allowed on the white bedding and we didn't want them scratching the sofa. Our stay was the end of February and we found it very quiet which we appreciated. For a getaway retreat away from it all it's ideal. For those who like saunas that was an added pleasure. I do feel though that there should be adequate safety advice to safeguard those with health conditions. The local Morrisions store delivers to the site with online ordering so if you plan ahead you can have your groceries arrive shortly after you arrive. We won't be going back but will continue booking with Sykes to stay in places with a hot tub. (If the cabin had a hot tub we would).

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• Jonathan - Verified booking

  The lodge itself was brilliant!

  The furniture and fittings were great and the bathroom was definitely the centrepiece!! We did have a few minor issues/ things that could be improved however. Firstly, we arrived to the lodge during the evening when it was dark and there isn’t really much towards lighting and indication to which lodge is which. The plaque saying MR2 wasn’t in a great place to be able to see when you are in the car in the dark. Maybe place lodge names on a small wooden post next to the allocated parking space? We also had a small issue the the spar bath in the bathroom as it kept turning itself on every 20 - 30 mins so I had to turn it off at the fuse box when we weren’t using it. The kitchen was a tad lacking in utensils, such as oven trays. There was only flat oven trays and round glass dishes. Could do with some deeper oven trays for example. Knives can all do with a sharpen and maybe a pint glass or two? Considering how there isn’t a great deal locally we found ourselves cooking most nights and not going out. We are people that like to cook and Im sure that will be a case for a lot of people staying there. So improving utensils in the kitchen definitely wouldn’t go a miss! And finally, the bed was comfortable. However it was advertised and a “king size” but it was 2 single bed mattresses put together. Not even a thick mattress topper so we have this big crack in the bed down the middle. On my side of the bed I felt like the centre of the bed was a little higher than the outside of the bed (almost like sleeping on a slight upslope). Im guessing it’s because of the two single mattresses. All this aside… it was a brilliant lodge and we had a great holiday! It definitely made the holiday and didn’t break it! Would recommend to others! And the price was very reasonable! Thankyou for a great holiday!

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• Ken - Verified booking

  The property was as described and clean and tidy, some of the cooking utensils were a bit tired but overall a well equipped kitchen.

  The dining table however was sticky and when we reported this we were told the previous occupants had reported this and despite them and housekeeping cleaning the table is had not improved, and this was not addressed during the week we were there! The other problem was the hot water, three times we lost hot water, once I was able to get it running again but the second time it went cold (we discovered at 23:30) There was nothing I could do, so reported the lack of hot water at 07:10 in the morning on the emergency number, the man answering the phone took the address and my name the said thank you and hung up! 1.5 hours later on one had turned up so I rang again to see what was happening, and was told he had sent an email to reception and maintenance who started work at 09:00, I could have done that, so what was the point of having an emergency number? This was on the Thursday (our last full day), Tracy (the receptionist, who is very good and keeps you informed) phoned to say she had the email and maintenance would be there to fix it by 10:00. We went out for the day and let Tracy know and she phoned us to say it had been fixed. The rest of the day all was good, nice hot water, however when we got up in the morning my 86 year old disabled mother in law told me she had to shower in water that was barely warm and when we checked, we did not have hot water again. As we were leaving that morning I reported the fact to Tracy as we were leaving. But really having a lodge that sleeps 6 people not being able to supply constant hot water for only 4 people (who do not all shower or bath at the same time) is not good enough. It spoilt what should have been a really good week.

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