Villas In Kingsand

Reviews

What our customers say about their holidays

• Cath - Verified booking

  Having booked and stayed at Lakeside often over the last ten years this stay will be our last.

  We are three ladies who have been friends for a long time and enjoy paper crafting together. Lakeside has been our crafting holiday get away for the last ten years. Sadly, since being taken over, Helpful Holidays prices have risen, in fact the cost of our long weekend in winter months (always November or January) has actually more than doubled. In addition to this a Christmas tree had been left out in the dining room; the bathroom & en suite were cold and without heating as the heated towel rails had not been switched on; the lock had come off the side gate and we were unable to secure; the vertical blind in the kitchen had broken and been mended with sellotape so came down when the blinds were moved; in previous years we had been left with sufficient kindling and logs for at least one fire but on this occasion there was kindling but no logs. Similarly, before there has always been pump hand cleanser/soap on the basins in the downstairs WC, en suite and bathroom but there was none in the WC or en suite; there was no toilet roll in the family bathroom or WC. It appears as though profits are the main focus of Sykes as they have both increased prices and cut costs. Very disappointed so have booked elsewhere and with a different company for January 2020. ***Owner Response*** Thank you for taking the time to complete feedback for Lakeside. As a valued customer of many years, we are sorry to hear you were disappointed with your stay this year. It’s a shame you did not let us know about the issues whilst you were at the property, if we had of known we would have done our utmost to help. We have spoken to the owners and they wish to apologise that the Christmas tree being left at the property and for the lack of kindling/logs and soap. Both incidents are being investigated by the owner with their housekeeper. Thank you for bringing the maintenance issues to our attention, these will be corrected and ready for the upcoming season. The heating at Lakeside is controlled by a thermostat and the rails have temperature gauges which allow for them to be adjusted to suit personal preferences. These will usually be on for your arrival, however, should they have been overlooked, they are very easy to turn on. Thank you for enjoying so many previous holidays at Lakeside. We are sorry that it was not perfect on this occasion, but we do hope that overall you enjoyed your stay and that we will see you again in the future.

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• Tracy - Verified booking

  Prior to booking this lovely looking holiday home I did read the reviews.

  There are reviews from July 2023 that mention the poor cleanliness, thick spiders webs on the blinds and windows and overall maintenance issues such as lightbulbs not working, fan in one of the ensuite bathrooms not working. I was hopeful that the owners would have been made aware of these issues and they would have been addressed a year on from the posts. On arrival the house does look like the pictures on the Sykes site however once we were unpacked and "living" in the house it quickly became apparent that none of the issues that had been raised a year previous had been addressed. We ended up cleaning the areas we needed to whilst we were there. In the snug, we pulled the sofa bed out and found a vast amount of dust and dirt and had to brush and hoover it before we could clean it to pull the bed out. The decking is lovely however had not been cleaned and there was debris everywhere. One of the bathroom door handles upstairs came off in our hand and The flush was also dodgy. Don't get me wrong the house is lovely and spacious, there were 6 adults and 2 children and never felt cramped or overcrowded. It was lovely that on an evening we all sat at the dining room table for our meal. The shops in the village are handy and the walk to cawsand beach is only 20 mins away. The kitchen is well stocked with items you need, there was a lovely welcome hamper left for us and a bottle of prosecco which was a lovely thought.

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• Emma - Verified booking

  We booked this cottage not knowing too much about Millbrook.

  There isnt a great deal in Millbrook itself but there is a fair bit around it. Mount Edgcume is a nice place to visit and Maker Heights was recommended but really wasnt for us. The views over the lake from the property were lovely and it is possible to go crabbing here at high tide which was fun. The property itself is nice but has a severe damp issue - you could see the water in the walls! The utility room was incredibly damp and the owners leave a dehumidifier on 24/7 to try to combat it. The garden is nice and mostly enclosed - an intrepid explorer would find a way out at the bottom so we just blocked that off with garden furniture. The patio door is old and broke during our stay. The owner was helpful and quick at arranging a handyman but really it needs replacing completely. The cleanliness overall was good but could be better. We (4 adults, 1 older teenager and 2 dogs) had a good week here but, if you have dogs, be aware there doesnt seem to be many walks locally for them. Most seem a drive out. Overall we were happy here and had a good holiday, theres just some things that need some TLC.

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• Pauline - Verified booking

  This property is lovely it was a shame the cleanliness let it down.

  The window blinds were thick with dust, the windows were covered in smears, the toilets were grubby behind the seat with the usual pubic hairs, my sisters room door handle kept falling off each time they opened or closed the door, the walk in showers I presume had been cleaned but the walls/floors were left with white smears all over them not a good sight. The welcome basket was a lovely touch so thanks you. The outside space is really lovely but again the decking had not been swept clean for our arrival. The amount of children’s toys and books was really great and kept our granddaughter amused no end. The location of the property was really good, so close to the local stores, takeaway and pub where the locals were so friendly. The beds were comfortable and the rooms were a good size with plenty of hanging space. On the whole we had a good time and the weather was kind to us. This property has all the space and facilities any one could ask for just a shame the attention to details let it down. X

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• Gillian - Verified booking

  The cottage is in a lovely position, beaches, park ,walks and village within easy travelling distance.

  The inside of the cottage is beautifully decorated and very well equiped and spacious. The mattress on the second kingsize bed was lumpy and uncomfortable and could do with replacing. Also the clothes line and swing have seen better days and again could do with replacing. The large metal garden table and chairs could do with a thorough cleaning, as even though we had very good weather, we did not fancy using them to eat outside.We also had to remove dog mess from the garden before allowing our six year old outside to play.This is the first time we have rented a holiday cottage and due to the cost for the week, we did expect both the garden and cottage to be pristine.The cottage lived up to our expectation, but not the garden We did have a plumbing issue, but this was dealt with immediately. Having said the above, we had a wonderful week and if the above issues were sorted it would have been absoutely perfect.

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