Holiday Cottages With Hot Tubs In Polzeath

Reviews

What our customers say about their holidays

• Frances-Mary - Verified booking

  We felt that there should have been a choice of either a king size bed or twin beds which could be put together to make one king size bed.

  The headboard could be fixed to the wall to accommodate this, although we would have preferred a more solid one, as the bars were rather uncomfortable to lean back on. Not ideal for someone like myself who suffers back and leg trouble on a permanent basis. The bedside tables could have been bigger too. We felt that more crockery and cutlery would have been an asset too. To have the crockery available all the time, we would have had to run the dishwasher every night, which my husband was loath to do. The kitchen table was rather small too. Outside, I think the steps by the Hot Tub could have been more stable, perhaps fixed to the outside of the Hot Tub to make it easier for people to get in and out, which would benefit those with mobility difficulties (as already mentioned), but on the positive side, it was lovely using the Hot Tub to relax after a busy day. On the credit side, the owners Frank and Kay Chapman were very helpful, and grateful for the feedback given above. They were very good about it when we had to contact them quite late in the evening to advise of our arrival time.The cottage itself was in a very good location, once we got the hang of where to turn off from the A39 (St. Kew Highway) and we found it extremely easy to get to the places where the rest of our family were staying. We particularly liked the spacious bathroom and lounge. However, if we were to book Swallow Barn again, with all due respect, we would prefer to book directly with Frank Chapman, rather than go through Helpful Holidays. This is because we did not approve of the way the money was taken from our account and the extra Administration Fee etc that became payable to the agency. The E-Mails implied the money would be taken whether we liked it or not. We know Helpful Holidays meant well, but we did feel that the restrictions due to COVID-19 that were 'clapped' on us were a bit excessive. For instance, not allowing us to have visitors - the places the rest of the family were staying at, didn't have these restrictions, perhaps because they are independently run, but still taking the necessary precautions in relation to COVID-19. So we could visit them with no problem, but they were forbidden to visit us, which we felt was unfair, just because it would mean them going through the house to get to the garden. I understand that this was part of the Guidelines Helpful Holidays had issued to owners of properties under their management and consequently those staying at the properties. Of course, if we returned to Swallow Barn next year, it is likely that the visitor ban would no longer apply. These things caused a lot of worry and upset to me, considering that I am Autistic, and do not cope well with pressure or change to routine (as I have been forced to do, thanks to the mask Law, even though I am exempt.) When I spoke to a lady at the agency, they were very understanding of my circumstances and said there was no reason why people couldn't visit us. It was only because the garden is enclosed, hence visitors having to go through the house, that we were not allowed to have any visitors, but I didn't know that until I spoke to Kay Chapman and it was mentioned in an E-Mail from her husband.

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• Ian - Verified booking

  This is the second time staying at the Sunset view, the first time was excellent hence why we booked it again this year.

  However, upon arrival it appears that the time taken to clean the property has been cut, or the cleaners are in the habit of cutting some corners. Some of the things we reported to Sykes was, dog faeces had been left on the decking area, mould found in the bottom of childrens cups and the cooker rings were dirty. Findind dog faeces on the decking area is totally unacceptable. I picked the mess up straight away as my 5 year old lad almost stepped in it. Sykes offered to come and clean the other issues however the cleaners arrived at 6pm whilst getting the kids ready for bed which wasnt convenient. During our stay we also found that the hot tub was full of dead woodlouse and had an oily film on the surface, giving the appearance it hadn'tbeen cleaned for a while. Again Sykes came round and cleaned the hot tub and refilled it, this was halfway through our holiday. Upon our last morning, and whilst cleaning up before leaving, my wife moved the door mat in the kitchen to sweep the floor. On doing so she found quite a few mouldy old crisps. It appeared previous occupants had swept their mess under the mat and the cleaner hadn't found them. Whilst I complained to Sykes at the beginning of our holiday, they were fast in rectifying the issues and they couldn't apologise enough. Whilst we had an enjoyable holiday, we won't be booking Sunset View for a third time.

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• Taylor - Verified booking

  Gorgeous little cottage (which in fact was not actually so little!

  ) The rooms were very open and spacious yet felt so homely and warm especially when you light the log burner in the living area. Had absolutely everything we needed which was delightfully unexpected. Even the kitchen was very well stocked we didn't need to bring half of the stuff that we did with us! Even equipment such as rolling pins, weighing scales and a food processor provided, which goes above and beyond what we were expecting (and was very exciting for two chefs haha). The bed was so comfortable, had a great nights sleep every night after venturing out into some of the beautiful places Cornwall has to offer in the surrounding area. We even purchased some birdseed to fill up the birdfeeder in the garden as there were so many birds that came over; robins, blue tits, sparrows - they were such a joy to look at while sat in the living room, and also when in the hot tub. Huge thankyou to the owners you have created such a wonderful space, we would definitely return in the future and recommend this stay to friends and family.

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• Karina - Verified booking

  We enjoyed our time staying at the old bake house.

  I have listed pros and cons of our stay. Lovely and quiet area with dog walks straight from the property. Excellent BBQ which we used regularly. Very comfortable beds in each room. Only a 15 minute drive into Wadebridge then a little further to either Rock or Padstow. Could not turn the shower in the en-suite temperature down. We would have appreciated a child’s/dog gate for the stairs. I looked for one but unable to find one. We had to improvise with some chairs. Although there was a gift of wine and a candle we would have really preferred some milk in the fridge, maybe some local biscuits. There is nothing in the house to get you started. Can’t even make yourself a cup of tea. We stay in holiday cottages regularly and this is the only place we have stayed that didn’t provide basics like this. So come prepared with basic essentials. Despite the cons we would stay at the Old Bakehouse again as it is a lovely place to stay.

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• Karen - Verified booking

  Absolutely beautiful property in a quiet secluded location.

  Spotlessly clean , high end appliances, lovely furnishings , it was like a show home . Especially loved having the coffee machine , we have since bought one for ourselves; It was a nice touch . We have also started purchasing Ecover and Method products since our stay, the same as you use, There is absolutely nothing that I could, or would wish to leave negative feedback about . The owners have obviously done their homework and thought of everything needed for a perfect stay, but haven’t skimped on cost in the process. I realise now that I’m home living in a busy city how much I miss the calm and tranquility and lovely views Please thank the lovely maintenance man, didn’t get to see him before we left to say goodbye, but what a lovely guy and an asset to your team !!

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