Villas With Hot Tubs In West Cornwall

Reviews

What our customers say about their holidays

• Maz - Verified booking

  We regularly go away for long weekends and we always choose somewhere with a hot tub.

  When we first arrived at Stonerush we thought that it was amazing and that we'd definitely visit again but by the end we were very disappointed. The hot tub was only working for the first evening we were there (Friday). The next morning the temperature of the water had dropped but was still usable. We thought that it would heat up again during the day. In the afternoon we checked again and the temperature had dropped to 20°c. At this point we tried to call someone to get it fixed but the woman that we spoke with was very unhelpful and said someone would come at some point the next day. The hot tub had clearly not been checked that whole day and possibly the day before too. The next day it still wasn't working so we rang again and were told there was no one around because it was a Sunday. We went out for a few hours and when we returned it still hadn't been fixed/checked. We had to leave that evening as our son had school on Monday. To say we are disappointed is an understatement. As with lots of people, this was the first time we'd been able to have a weekend away for a long time. We would not have booked the lodge without the hot tub as it's a large part of our relaxation. I have never had to complain before about any other place. Also, the radiator in the lounge doesn't work and the shower in the ensuite doesn't stay upright. These are things that weren't a big deal at all and wouldn't have effected any reviews we give but I just thought I'd let you know.

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• Stuart - Verified booking

  We loved the place.

  However, the main thermostat was not working properly when we arrived. We worked around it for the week and got the plumber to take a look on the day we left. So, that shouldn’t be an issue again. What will be an ongoing issue until it is addressed will be the mattress on the double bed which was not only uncomfortable but, in my humble opinion, cheap too. We had to use the twin beds for most of our stay as they weren’t bad. That’s the bed, but it didn’t stop there as the duvets provided were all 10.5 tog! Somehow, I think that lighter duvets should have been available... We had to resort to buying two 4.5 tog duvets from Morrison’s - not exactly what you want when you’re on holiday. Finally, and this may be considered picky, there’s no point supplying a good range of kitchen knives if they’re all blunt and there’s nothing to sharpen them with! Finally, I forgot to report that some previous tenants have damaged the blind mechanism of the twin room window. I could see what had happened but couldn’t put it right. Overall we enjoyed our holiday but I couldn’t help but wonder at the logic of furnishing a wonderful property with such a cheap mattress - after all, a good night’s sleep is essential.

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• D - Verified booking

  The mattress on the main bedroom has to be one of the worst I have ever tried to sleep on, you can feel all of the springs and metal.

  Even before I got to bed, my wife said that, "you're not going to like this" and she was right! Even the slightest of movements was uncomfortable. I suffer from chronic pain and sciatica. I did mention this to the maintenance team but nothing happened! At the very least, you need a mattress topper! The ensure shower is mouldy and let's the place down. No oven gloves, wire grill rack is rusty, the oven itself is in a terrible condition. The hot tub controller is erratic, as in you have to push it multiple times just to get it to the first stage and to get it to fully functional is nigh on impossible (I did mention it to the service man, who did have similar issues with it) The fridge door doesn't have any shelves, milk had to be laid flat, along with other bottles! The central heating system is nightmare to get on! (Even the maintenance team struggled) one radiator in the lounge doesn't work! All in all, the property is very tired and needs upgrading! I have stayed on this site before and it was very different in standards! I doubt we will be returning! The maintenance team were very helpful and friendly (we got to know them quite well!!)

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• Debbie - Verified booking

  Lovely lodge however few things.

  The wood around the hot tub is very very rotten literally toes going through the wood. Also bottom of all the curtains are dirty very dirty need cleaning. The hoover was bit sucking properly luckily we fixed it but it did mean that the floors were not hoovered properly on arrival. And outside. We would have loved to let our pooch off the lead for toilet times but could not due to no fencing around the property. It would be ideal to have it enclosed off so she could have some off lead time seeing as though the rest of the area is lead only. It wouldn't take much to fence off your property allowing this and it would look lovely still. And lack of sunshine on the balcony area sadly I know you have all those trees should be mentioned as the pics give a different look sadly. Apart from that is a nice lodge. Needs some updating and honesty about how shaded that property is.

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• Louisa - Verified booking

  We unfortunately had to check out early due to a family emergency but whilst there, we couldn't have loved it more!

  The cottage was beautiful - clean & homely - & I was genuinely surprised at what was in there. I had brought everything from salt & pepper, to cling film and ice trays - but all of this was already there & the welcome pack with some coffee, sugar etc was a lovely touch although again, we had come prepared for it being completely empty. The hot tub was amazing, the whole cottage was light & airy & we loved that you could get out of almost every room, straight out onto the decking. The staff at the little restaurant were super helpful - we did only call in for a drink on the Saturday evening but had we been there longer, we would have definitely sent for take out to enjoy on our deck. We would have loved to enjoy it for the full week but 2020 seems to be the year of unforeseen disasters - we will however, definitely look to do it again at another time.

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