Villas With Hot Tubs In Carbis Bay

Reviews

What our customers say about their holidays

• Alison - Verified booking

  Lovely house, lovely position, the view was stunning from the balcony.

  Poor maintenance and cleanliness in certain areas really let the property and our holiday down. The master bedroom had black mold by the windows. The downstairs outside area was very dirty. The table had all green mold all under the glass. This was unusable, the table and chairs on the balcony were filthy from being left outside and the sunbeds were rusty. There were problems with the jacuzzi, after 3 days, we noticed all this dirt and grime around the jacuzzi and dirt floating all on the top. It should have been maintained twice during our stay according to the handbook in the house. Contacted Sykes three times for help, was told the company had been to sort it. No one arrived, jacuzzi was unusable, tried to clean it myself. Made no difference, asked Sykes for help, said they would speak to owners re: compensation. Nothing was done, couldn’t use it. This really upset everyone as this was a very special celebration for us all and cost me a lot of money for 1 week. Met the maintenance guy as we were leaving and he tried to say he jumped the fence to clean the jacuzzi during our stay. Well, what can you say to that? He was very rude and arrogant because he knew he had not done his job. I was angry and we all left to drive home gobsmacked by his response. Received an email to say owners weren’t prepared to apologise or take any responsibility. Such a disappointing attitude. No care or attention to detail, its obviously about the fast turnover of guests in high season and customer care and satisfaction is not a priority. Very sad end to what should of been a fab time celebrating with my family.

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• Jennie - Verified booking

  Lovely big spacious villa with amazing views , the hot tub is a great added bonus !

  However upon arrival it was very evident that outside was extremely dirty . When we opened the French doors that led to the balcony ,the first thing that greeted us was clumps of wet grass all over the decking leading up to the hot tub ,the upvc door frames inside were absolutely filthy and so was the guttering (definitely hadn’t been cleaned this year) so first thing we had to do was clean the whole decking area and wipe over the upvc. The hot tub had quite a bit of sand in ,so water definitely wasn’t changed upon arrival ,probably topped up and chemicals added but listing states that water is changed after every guest so that’s incorrect ,plus there’s no way a hot tub would reach 38 degrees in a 6 hour window change!! 2nd bed base was broken upon arrival (which should have been picked up on changeover!) but once reported it was repaired within an hour -excellent service from Carbis Bay ! There was no light bulb in 3rd bedroom lamp (again should have been checked before our arrival ) Overall the Villa is lovely but the lack of cleanliness outside really let it down,when you’re paying premium prices you expect the standards to be the same,so unfortunately I wouldn’t stay in this villa again for that reason. (I have the photos of the outside area if you’d like me to send them over !!)

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• Jill - Verified booking

  The villa was very nicely furnished, spacious and had a beautiful view.

  However, the images of some of the items inside the property were not very accurate, for example there was no Sonos speaker in the property, so we were disappointed as we purposely left our portable one at home thinking that there would be one provided. Some of the crockery were chipped which is not very hygenic. We had to wash the throws which had a musty smell on them, there were no bulbs in two of the bedroom lamps, we were unable to access Netflix or Sky movies in any of the rooms beside the one room that contained the double bed and the garden area outside of the master bedroom needed cleaning. I contacted Carbis Bay holidays regarding these matters on the first, second and third days (We only had a four-day holiday) but nothing was done about it apart from Luke coming out on the last day and logging us into the Netflix, which by that time was virtually no use as it was our last night there. Loved the villa but very disappointed with the lack of service from Carbis Bay and the owners.

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• Kyle - Verified booking

  Hi, family of 2 adults and 2 children.

  We really enjoyed our stay. The house is in a great location as you well know. All of the goods inside are excellent quality but the main thing that lets the property down is the bifold doors. They have been misused and unfortunately are so hard to open we didn’t bother most of the time. These would really need replacing. As the property is rented out many people are not educated on how to open and close them properly and they damage the rubber gaskets at the bottom. That’s exactly what has happened here and the tracks are rusty so they don’t even slide anymore. There are doors that would be better suited to this and I would be happy to explain if you did ever consider changing them. Other than this we would definitely recommend the property and even consider returning in the future.

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• Lee - Verified booking

  Superb house with amazing views over the bay and down into St.

  Ives. 1 minute walk from the station which is a 3 minute ride into St. Ives. Facilities in the house are as described and the open plan living/kitchen is of a very high standard. Hot tub is great with the amazing views. We were a family of 4 and plenty of space for more people, can imagine it is beautiful in the warmer months to eat outside on the balcony, we didn’t have the best weather but didn’t stop us. The EV charging point is a great addition to the house. Tesco is only 2 minutes away and the bars, restaurants and cafes in St. Ives are well worth a visit. Easy access to other places such as Lands End, Kyance Cove and Perranporth again with beautiful beaches, views and places to eat.

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